I can't take a screenshot

It's all black

Sunday, September 7, 2008 by BONEHEADdb | Discussion: Personal Computing

I use the Prt Scr key to take a screenshot, always have. I never had a problem till now, my shots come out all black with white hilites. The only thing that has changed is this: I had a 22 inch monitor and a 19. Now I have a 24 and a 22. Could it be the monitors/video card? I tried one of those screenshot programs, out of 5 tries it crashed 4 times and saved one image. The image I got had all the window frames gone, that ain't worth a hoot if your trying to show a WindowBlind.

 

Any Ideas

ShelbyGT_The_Car
Reply #1 Sunday, September 7, 2008 4:38 PM

Need more info boss - like what graphics card and monitor. How installed the graphics drivers and such ... OS and basic stuff for memory and such. Will try to get you fixed there.

 

ALMonty
Reply #2 Sunday, September 7, 2008 4:42 PM

I've been getting that too. Either it's black or it says "couldn't recieve data from clipboard".  The only way it works is to reboot.

BONEHEADdb
Reply #3 Sunday, September 7, 2008 5:08 PM

 Dell
Dimension 8400 
Service Tag JSJ5G61
Express Service Code 43084084249
Processor Intel(R) Pentium(R) 4 CPU 3.20GHz
Processor Speed 3.12 GHz
Memory (RAM) 1024 MB
Operating System Microsoft Windows XP Professional
Operating System Version 5.1.2600
 
 Video Card  **OE**
Model: RADEON X300 Series
Driver: ati2mtag.sys
Tuesday, April 24, 2007
Supported

 Display:acer 
Type: Plug and Play Monitor
Color: True Color (32 Bit)
Resolution: 1920 x 1200
Screen Saver: Not Active
 
 Display:ENVISION 
Type: Plug and Play Monitor
Color: True Color (32 Bit)
Resolution: 1680 x 1050
Screen Saver: Not Active

Does this help?

ShelbyGT_The_Car
Reply #4 Sunday, September 7, 2008 5:22 PM

Ok here we go and maybe we can get somewhere with this problem.

Go to run and type DXDIAG and then when it ask if you want to check for WHQL drivers say yes. Go to the display tab and run the two test there for direct draw and 3D. Let me know if there is an error with whatever files and/or drivers...

ShelbyGT_The_Car
Reply #5 Sunday, September 7, 2008 5:31 PM

Ok for one looks like you need to update the driver for that card first - go here and get this driver installed

http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp

BONEHEADdb
Reply #6 Sunday, September 7, 2008 5:43 PM

Monitor 1
 No problems found.
DirectDraw test results: All tests were successful.
Direct3D 7 test results: All tests were successful.
Direct3D 8 test results: All tests were successful.
Direct3D 9 test results: All tests were successful.

monitor 2
 No problems found.
DirectDraw test results: All tests were successful.
Direct3D 7 test results: All tests were successful.
Direct3D 8 test results: All tests were successful.
Direct3D 9 test results: All tests were successful.

BONEHEADdb
Reply #7 Sunday, September 7, 2008 5:44 PM

Ok for one looks like you need to update the driver for that card first - go here and get this driver installed

 

OK

BONEHEADdb
Reply #8 Monday, September 8, 2008 10:36 AM

I downloaded the driver and the config. program and installed it. I still get a black screenshot and I couldn't  get my primary monitor(24) to display right. I went back to the old driver. When I get time I'll change back to the old setup(22,19)and see if that fixes it, then go from there.

BONEHEADdb
Reply #9 Monday, September 8, 2008 8:17 PM

I think I have found out wtf is going on here.

 

That problem is that from the looks of it, Windows' own screenshot feature, aka hitting Print-Screen (which saves a screenshot in your clipboard for pasting into the graphics program of your choice, if you didn't already know), seems to have a resolution limit.

http://greasypc.blogspot.com/2008/03/cant-take-super-hi-res-screenshots-w.html

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