Icons disappear after uninstalling Iconpackager
Monday, April 21, 2008 by pmcafee | Discussion: IconPackager
Hello,
I posted this in the OS Customization forum but I figured I'd post here as well being that this is a support forum. Here's the original post:
I was hoping someone on here could help me out. I'm running the latest version of IconPackager (3.99.146 x86). When I have this running my default Vista icons work as normal. When I uninstall this program, a lot of icons change over to the blank document icon, some I can fix, some I can't. When I re-install the program, everything works as normal. Is anyone else having this issue? Does anyone know of a fix? Please help me if you can. Reason I uninstalled it is that I was having some software issues and trying to find the issue. Thanks for your help in advance.
If you can help in any way I would greatly appreciate it. Thank you.
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harrison1701
Reply #22 Thursday, August 7, 2008 4:23 AM
Reply #22 Thursday, August 7, 2008 4:23 AM
I found how to fix the problem. Re-install Vista 
Drastic I know, but it was a good excuse to give my PC a spring clean.
Unfortunately it means I won't be installing any more Stardock products. I had reached the stage where I only really used Windowblinds, but due to a bug that I reported and was "escalated" (whatever that means) 3 months ago, I have been unable to use it.
So I've gotten used to not having it around. Vista doesn't look that bad really and luckily my subscription has nearly run out, so at least I'm not wasting too much of my subscription money.
Drastic I know, but it was a good excuse to give my PC a spring clean.
Unfortunately it means I won't be installing any more Stardock products. I had reached the stage where I only really used Windowblinds, but due to a bug that I reported and was "escalated" (whatever that means) 3 months ago, I have been unable to use it.
So I've gotten used to not having it around. Vista doesn't look that bad really and luckily my subscription has nearly run out, so at least I'm not wasting too much of my subscription money.
devilhood
Reply #23 Thursday, August 7, 2008 4:56 AM
Reply #23 Thursday, August 7, 2008 4:56 AM
harrison1701: that's pretty much the route I'm taking now. I was a fan of Stardock's stuff back in 2006, and decided to renew my sub because I wanted to see how much progress they made with Vista integration, but it is clear that they're not pulling their weight.
Have they officially stated the problems they are experiencing with fully integrating their apps with Vista? it all seems really quiet on their front, they should at least warn users about the problems and label the affected apps as Public BETA "use at your own risk", or include a prompt when users try to install via Impulse or SDC that states this.
I was expecting everything to be near bug-free, well, I was at the very least expecting the most basic features to work properly.. like applying custom icons over all the listed ones within the program, and a working uninstallation process.
If you think about how much time they actually had to get their software working properly with Vista, it has been more than ample, unless they are an extremely short staffed team.
I'm still faced with missing 16x16 icons regardless of how many times I rebuild/repair the Icon Cache.
Please, please Stardock, throw some suggestions at me so that I am able to solve this problem.
Have they officially stated the problems they are experiencing with fully integrating their apps with Vista? it all seems really quiet on their front, they should at least warn users about the problems and label the affected apps as Public BETA "use at your own risk", or include a prompt when users try to install via Impulse or SDC that states this.
I was expecting everything to be near bug-free, well, I was at the very least expecting the most basic features to work properly.. like applying custom icons over all the listed ones within the program, and a working uninstallation process.
If you think about how much time they actually had to get their software working properly with Vista, it has been more than ample, unless they are an extremely short staffed team.
I'm still faced with missing 16x16 icons regardless of how many times I rebuild/repair the Icon Cache.
Please, please Stardock, throw some suggestions at me so that I am able to solve this problem.
HaywoodU
Reply #24 Friday, August 15, 2008 7:08 AM
Reply #24 Friday, August 15, 2008 7:08 AM
Well It looks like I was inducted into the "I Lost My Icons Too" club, When I installed ObjectDesktop". As soon as the installation was complete, most of my icons went on vacation and turned "white/empty". Stardock had me do an un-install which left dirs and sub-dirs and reg entries behind. Then they had me run odnt_zapper, which is their un-install utility. That did not work. Then they want me to muck-around in regedit and manually remove entries and delete dirs and sub-dirs. Bottom line, it took me days to manually recover (95%) of my icons.
Some icons like Microsofts Office (word, excel, etc) seem to be gone forever!
I have emailed sales for a full refund two days ago and have not received a reply!
I have NOT been able to get a live "sales type" person to answer their phone.
I do not have a warm, fuzzy feeling about this.
Some icons like Microsofts Office (word, excel, etc) seem to be gone forever!
I have emailed sales for a full refund two days ago and have not received a reply!
I have NOT been able to get a live "sales type" person to answer their phone.
I do not have a warm, fuzzy feeling about this.
Hankers
Reply #25 Friday, August 15, 2008 7:35 AM
Reply #25 Friday, August 15, 2008 7:35 AM
HaywoodU-
It appears from your previous posts https://forums.wincustomize.com/320694 and https://forums.wincustomize.com/321141 you have received a considerable amount of help suggestions from community members. Your issues are not common and everyone is trying to get your setup fixed.
Here is Stardock's Return Policy
Taken from the Return Policy:
*Please note that most Stardock programs have demo versions available for preview prior to buying. Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn’t live up to your expectations. We DO NOT have a “try before you buy” policy: that is why we offer shareware versions of our programs for evaluation."
It appears from your previous posts https://forums.wincustomize.com/320694 and https://forums.wincustomize.com/321141 you have received a considerable amount of help suggestions from community members. Your issues are not common and everyone is trying to get your setup fixed.
Here is Stardock's Return Policy
Taken from the Return Policy:
*Please note that most Stardock programs have demo versions available for preview prior to buying. Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn’t live up to your expectations. We DO NOT have a “try before you buy” policy: that is why we offer shareware versions of our programs for evaluation."
MeliBee
Reply #26 Friday, August 15, 2008 8:18 AM
Please leave a voicemail if we are not available to take your call. We return calls in the order in which they were received. Generally, if you call on a Monday, for example, and we are still working on the emails from Sunday, we will return your call once we get into the tickets from Monday. We treat voice messages and emails equally so everyone ends up waiting their turn.
The nickname that you are using "HaywoodU" is not associated with an email address that has purchases attached to it, so I am not able to look up your ticket from your email address. Our response time is generally less than 48 business hours.
Here is the full return policy:
Please review our refund policy located at: https://www.stardock.com/stardock/sds_returns.html
We offer full refunds after tech support is utilized and is not able to resolve the issues. Specifically, we need to know:
1) Your product name and your subscription/serial number (include *all* the programs of ours that you are running)
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received and how the problem can be replicated.
Please reply to this email with the information described above.
If these problems cannot be worked out by reasonable means, technical support will instruct you on how to receive a full refund.
If you do not wish to work with support on these problems, I can only offer a partial (75%) refund.
Reply #26 Friday, August 15, 2008 8:18 AM
I have NOT been able to get a live "sales type" person to answer their phone.
Please leave a voicemail if we are not available to take your call. We return calls in the order in which they were received. Generally, if you call on a Monday, for example, and we are still working on the emails from Sunday, we will return your call once we get into the tickets from Monday. We treat voice messages and emails equally so everyone ends up waiting their turn.
The nickname that you are using "HaywoodU" is not associated with an email address that has purchases attached to it, so I am not able to look up your ticket from your email address. Our response time is generally less than 48 business hours.
Here is the full return policy:
Please review our refund policy located at: https://www.stardock.com/stardock/sds_returns.html
We offer full refunds after tech support is utilized and is not able to resolve the issues. Specifically, we need to know:
1) Your product name and your subscription/serial number (include *all* the programs of ours that you are running)
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received and how the problem can be replicated.
Please reply to this email with the information described above.
If these problems cannot be worked out by reasonable means, technical support will instruct you on how to receive a full refund.
If you do not wish to work with support on these problems, I can only offer a partial (75%) refund.
devilhood
Reply #27 Monday, August 18, 2008 4:43 PM
Reply #27 Monday, August 18, 2008 4:43 PM
I'll try to say this in the nicest possible way.
The developers should apologise for their shoddy work in implementing an uninstaller, and should compensate for this problem by offering a tool to fix our icons
Everyone seems to be experiencing the same problem, so why continue to treat it on an individual basis via snailpaced e-mail.
Is this problem to do with how Vista handles icons? or is this specifically app related?
It would be great to get some insight into this, because I'm at a total loss in knowing how to restore the few icons that I'm left blank with.
The developers should apologise for their shoddy work in implementing an uninstaller, and should compensate for this problem by offering a tool to fix our icons
Everyone seems to be experiencing the same problem, so why continue to treat it on an individual basis via snailpaced e-mail.
Is this problem to do with how Vista handles icons? or is this specifically app related?
It would be great to get some insight into this, because I'm at a total loss in knowing how to restore the few icons that I'm left blank with.
bagginz
Reply #28 Wednesday, August 20, 2008 3:07 AM
Reply #28 Wednesday, August 20, 2008 3:07 AM
When you lost your icons, did you install the software through SDC or Impulse? and did you uninstall the software using the same?
What version of IconPackager did you download and install when this happened?
devilhood
Reply #29 Wednesday, August 20, 2008 9:41 PM
Reply #29 Wednesday, August 20, 2008 9:41 PM
I have a support ticket that has been on hold for quite some time now, the ID is #PEQ-545409 btw.
IP was installed via Impulse, and it was the most recent non-beta release.
I also uninstalled it using the same version.
Re-installing it fixed the blank icons on my Start Menu and Windows Explorer (doesn't make sense), but certain 16x16 icons were left permanently blank, such as ones displayed on the systray, or on system tool apps such as AutoRuns, etc.
I believe the 16x16 icons originally went nuts after applying an Icon Package for the first time, such as the razerhid.exe icon on my systray which suddenly turned into a generic app icon, even though Windows Explorer and Total Commander both view razerhid.exe perfectly fine.
I have sinced upgraded to the latest BETA release, and while this has now fixed a different problem to do with Live folders, I am too scared to uninstall the application in-case it royally screws things up again.
Is there any guarantee with the latest release that the uninstall process is safe?
IP was installed via Impulse, and it was the most recent non-beta release.
I also uninstalled it using the same version.
Re-installing it fixed the blank icons on my Start Menu and Windows Explorer (doesn't make sense), but certain 16x16 icons were left permanently blank, such as ones displayed on the systray, or on system tool apps such as AutoRuns, etc.
I believe the 16x16 icons originally went nuts after applying an Icon Package for the first time, such as the razerhid.exe icon on my systray which suddenly turned into a generic app icon, even though Windows Explorer and Total Commander both view razerhid.exe perfectly fine.
I have sinced upgraded to the latest BETA release, and while this has now fixed a different problem to do with Live folders, I am too scared to uninstall the application in-case it royally screws things up again.
Is there any guarantee with the latest release that the uninstall process is safe?
MindTooth
Reply #30 Monday, August 25, 2008 2:52 PM
Reply #30 Monday, August 25, 2008 2:52 PM
Installing IconPackager through Impulse all the times. Removed it both with Impulse and the standard solution from Windows.
Birger
Birger
alixmm
Reply #31 Wednesday, August 27, 2008 12:30 PM
Reply #31 Wednesday, August 27, 2008 12:30 PM
I used IconPackager through Impulse and a lot of my icons have now changed to blank images. Even the shortcut to Impulse! I've changed it to default Windows Icons in IconPackager and repaired, rebuilt etc, but no luck. I am using Vista. Even if I right click, properties, and manually change the icon it doesn't hold. HELP. Thank you.
BigDogBigFeet
Reply #32 Wednesday, August 27, 2008 2:14 PM
Reply #32 Wednesday, August 27, 2008 2:14 PM
Would someone try creating a fresh administrator's user account in Vista and seeing if all their missing icons are visible there? It could offer a temporary workaround should this work.
alixmm
Reply #33 Wednesday, August 27, 2008 3:02 PM
My icons didn't return when I created a new admin account. I can see the correct icon if I right click the shortcut, properties, change icon, but the correct icon is not on the .exe file for most of my files. Also, I cannot change the icon when I right click either. The icon flashes but stays blank.
Reply #33 Wednesday, August 27, 2008 3:02 PM
Would someone try creating a fresh administrator's user account in Vista and seeing if all their missing icons are visible there? It could offer a temporary workaround should this work.
My icons didn't return when I created a new admin account. I can see the correct icon if I right click the shortcut, properties, change icon, but the correct icon is not on the .exe file for most of my files. Also, I cannot change the icon when I right click either. The icon flashes but stays blank.
BigDogBigFeet
Reply #34 Wednesday, August 27, 2008 3:45 PM
Reply #34 Wednesday, August 27, 2008 3:45 PM
It was an idea. I have XP SP3 and that has worked to solve other similar problems. I'm assuming you didn't have Icon Packager installed at the time you created the new user account?
alixmm
Reply #35 Thursday, August 28, 2008 12:13 PM
I hadn't uninstalled Icon Packager - I was worried I would lose my few remaining icons if I did. I'll have to get used to blank icons I suppose, until something gets fixed. Knock on wood.
Reply #35 Thursday, August 28, 2008 12:13 PM
It was an idea. I have XP SP3 and that has worked to solve other similar problems. I'm assuming you didn't have Icon Packager installed at the time you created the new user account?
I hadn't uninstalled Icon Packager - I was worried I would lose my few remaining icons if I did. I'll have to get used to blank icons I suppose, until something gets fixed. Knock on wood.
HaywoodU
Reply #36 Thursday, August 28, 2008 3:23 PM
Join the club!
I was able to get most of my icons back, but not all of them.
I hope that you have better luck then I had!
Reply #36 Thursday, August 28, 2008 3:23 PM
a lot of my icons have now changed to blank images
Join the club!
I was able to get most of my icons back, but not all of them.
I hope that you have better luck then I had!
ZubaZ
Reply #37 Thursday, August 28, 2008 3:28 PM
Reply #37 Thursday, August 28, 2008 3:28 PM
Just because . . on the settings tab everyone has done the repair options in the lower left, right?
Astyanax
Reply #39 Thursday, August 28, 2008 6:41 PM
You need to download Stardock Central, install Iconpackager through SDC then uninstall it and reboot your computer. I've had this issue for quite some time with Impulse uninstalling Iconpackager incorrectly.
Reply #39 Thursday, August 28, 2008 6:41 PM
I used IconPackager through Impulse and a lot of my icons have now changed to blank images. Even the shortcut to Impulse! I've changed it to default Windows Icons in IconPackager and repaired, rebuilt etc, but no luck. I am using Vista. Even if I right click, properties, and manually change the icon it doesn't hold. HELP. Thank you.
You need to download Stardock Central, install Iconpackager through SDC then uninstall it and reboot your computer. I've had this issue for quite some time with Impulse uninstalling Iconpackager incorrectly.
MindTooth
Reply #40 Friday, August 29, 2008 7:44 AM
Reply #40 Friday, August 29, 2008 7:44 AM
If so is the case, they need to fix the removed by Impulse.
The problem is related to a laptop I borrowed from work. And I really need to fix this.
Birger
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Reply #21 Wednesday, August 6, 2008 11:14 AM