Icons disappear after uninstalling Iconpackager
Monday, April 21, 2008 by pmcafee | Discussion: IconPackager
Hello,
I posted this in the OS Customization forum but I figured I'd post here as well being that this is a support forum. Here's the original post:
I was hoping someone on here could help me out. I'm running the latest version of IconPackager (3.99.146 x86). When I have this running my default Vista icons work as normal. When I uninstall this program, a lot of icons change over to the blank document icon, some I can fix, some I can't. When I re-install the program, everything works as normal. Is anyone else having this issue? Does anyone know of a fix? Please help me if you can. Reason I uninstalled it is that I was having some software issues and trying to find the issue. Thanks for your help in advance.
If you can help in any way I would greatly appreciate it. Thank you.
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ZubaZ
Reply #2 Monday, April 21, 2008 9:28 AM
Reply #2 Monday, April 21, 2008 9:28 AM
When you have it installed set it to Vista default and apply.
Then go to the settings tab and click the three buttons in the lower right: Rebuild Icon Cache, Repair Icon Images, and Repair shell icons. Reboot, and uninstall.
Not sure if it'll fix the issue . . but it can't hurt.
Then go to the settings tab and click the three buttons in the lower right: Rebuild Icon Cache, Repair Icon Images, and Repair shell icons. Reboot, and uninstall.
Not sure if it'll fix the issue . . but it can't hurt.
bobbyhundreds
Reply #3 Monday, April 21, 2008 9:46 AM
Reply #3 Monday, April 21, 2008 9:46 AM
Thanks Zubaz,I tried this but it didn't work,didn't hurt either though. 
Instead I just went for a clean install after system was restored.
Instead I just went for a clean install after system was restored.
pmcafee
Reply #4 Tuesday, April 22, 2008 6:59 AM
Reply #4 Tuesday, April 22, 2008 6:59 AM
Thanks all for the suggestions. I ended up doing a system restore. I appreciate the responses and thanks for the help!
MindTooth
Reply #5 Wednesday, June 18, 2008 12:55 PM
Reply #5 Wednesday, June 18, 2008 12:55 PM
This is still a problem. You should provide a tiny app that restores the icons.
Birger
Birger
Phoon
Reply #6 Sunday, June 29, 2008 9:54 AM
Reply #6 Sunday, June 29, 2008 9:54 AM
So this thread was created on April 21 2008.
A pretty nasty problem in which the user had to resort to extreme measures.
Where the hell is Stardock's answer to this problem? Do you guys even test a systems functions if one chooses to uninstall one of your applications?
It's now June 29. I too am experiencing this issue. With Vista, there is no easy way to rebuild your Icons. I've deleted the IconCache.db file and rebooted yet still my system is riddled with generic icons from uninstalling IP. The only way to get all my icons back is to reinstall IP.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).
A pretty nasty problem in which the user had to resort to extreme measures.
Where the hell is Stardock's answer to this problem? Do you guys even test a systems functions if one chooses to uninstall one of your applications?
It's now June 29. I too am experiencing this issue. With Vista, there is no easy way to rebuild your Icons. I've deleted the IconCache.db file and rebooted yet still my system is riddled with generic icons from uninstalling IP. The only way to get all my icons back is to reinstall IP.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).
ZubaZ
Reply #7 Sunday, June 29, 2008 7:30 PM
Reply #7 Sunday, June 29, 2008 7:30 PM
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?
Phoon
Reply #8 Sunday, June 29, 2008 10:25 PM
yep. Took all the steps previously mentioned here and it did not fix the issue.
As a matter of fact, I have not even applied an Icon Package. Just using the Vista defaults.
Reply #8 Sunday, June 29, 2008 10:25 PM
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?
yep. Took all the steps previously mentioned here and it did not fix the issue.
As a matter of fact, I have not even applied an Icon Package. Just using the Vista defaults.
MindTooth
Reply #9 Monday, June 30, 2008 5:34 AM
Several times, but still no go.
Birger
Reply #9 Monday, June 30, 2008 5:34 AM
have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?
Several times, but still no go.
Birger
Phoon
Reply #10 Monday, June 30, 2008 1:18 PM
Reply #10 Monday, June 30, 2008 1:18 PM
In the interest of keeping this thread alive and at the attention of a developer I am bumping.
ZubaZ
Reply #11 Monday, June 30, 2008 1:54 PM
Reply #11 Monday, June 30, 2008 1:54 PM
In the interest of keeping this thread alive and at the attention of a developer I am bumping.
Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.
Phoon
Reply #12 Monday, June 30, 2008 1:57 PM
As I said earlier.
Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.
Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.
Reply #12 Monday, June 30, 2008 1:57 PM
Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.
As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).
Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.
Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.
DorkCoffeez
Reply #13 Monday, June 30, 2008 2:46 PM
Reply #13 Monday, June 30, 2008 2:46 PM
Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order. My apologies for the delay in responce. While the forums provide offical responce it is our email support that is always the best course of action for getting a reply.
eieio
Reply #14 Monday, June 30, 2008 7:44 PM
Phoon, Support seems to take an inordinate length of time to respond. The last communication I got from them on my open ticket was 6-18-08 ... nothing since ...and I responded back on 6-19-08
Funny thing is ... I've got a couple other issues that need looking into that have come up since that last communication. I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.
I tried posted questions in the 'Official' threads but usually get ignored.
Reply #14 Monday, June 30, 2008 7:44 PM
Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.
As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).
Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.
Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.
As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).
Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.
Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.
Phoon, Support seems to take an inordinate length of time to respond. The last communication I got from them on my open ticket was 6-18-08 ... nothing since ...and I responded back on 6-19-08
Funny thing is ... I've got a couple other issues that need looking into that have come up since that last communication. I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.
I tried posted questions in the 'Official' threads but usually get ignored.
Phoon
Reply #15 Monday, June 30, 2008 8:28 PM
The email I got was from another ticket. This one is not answered.
pictoratus.. I've found support to be either very very good, or so slow to respond that you never get an answer on your tickets. No in between.
Reply #15 Monday, June 30, 2008 8:28 PM
Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order
The email I got was from another ticket. This one is not answered.
pictoratus.. I've found support to be either very very good, or so slow to respond that you never get an answer on your tickets. No in between.
DorkCoffeez
Reply #16 Tuesday, July 1, 2008 3:02 PM
That would do quite the opposite I am afraid. It is much better to get it into one ticket. I have brought your ticket to the attention of others.
Your other ticket was posted Jun 29 2008 10:00 AM
There is no support available on Sunday. Giving support the 48 hour business day window is asks for on the website we would still have until tomorrow morning (since the ticket time would start Monday morning) to reply in a normal response time. However a response has been sent to the second email as of now.
Please remember that while the forums contain official support there is a great deal of support email coming in. This is the recommended support channel and we have to see to it first. We are working as hard as we can to address all issues as fast and as well as possible.
Reply #16 Tuesday, July 1, 2008 3:02 PM
I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.
That would do quite the opposite I am afraid. It is much better to get it into one ticket. I have brought your ticket to the attention of others.
The email I got was from another ticket. This one is not answered.
Your other ticket was posted Jun 29 2008 10:00 AM
There is no support available on Sunday. Giving support the 48 hour business day window is asks for on the website we would still have until tomorrow morning (since the ticket time would start Monday morning) to reply in a normal response time. However a response has been sent to the second email as of now.
Please remember that while the forums contain official support there is a great deal of support email coming in. This is the recommended support channel and we have to see to it first. We are working as hard as we can to address all issues as fast and as well as possible.
MindTooth
Reply #17 Tuesday, July 8, 2008 4:07 PM
Reply #17 Tuesday, July 8, 2008 4:07 PM
I were just told that this is the state IconPackager leaves Vista users when they decide to uninstall IconPackager. I replied the email to support, and urged them to remove the software since it is broken.
Poor by Stardock! Just extreme poor!!!
Birger
Poor by Stardock! Just extreme poor!!!
Birger
harrison1701
Reply #18 Friday, July 25, 2008 4:01 AM
Reply #18 Friday, July 25, 2008 4:01 AM
Bump.
Do we know if there is any further info on this major bug?
IP is the last OD product that I need to uninstall, but I can't because all my icons vanish.
Do we know if there is any further info on this major bug?
IP is the last OD product that I need to uninstall, but I can't because all my icons vanish.
MindTooth
Reply #19 Saturday, August 2, 2008 1:16 PM
Reply #19 Saturday, August 2, 2008 1:16 PM
I haven't got any reply for aprox. three weeks... Poor by Stardock!
Birger
Birger
aufisch
Reply #20 Sunday, August 3, 2008 1:42 AM
Reply #20 Sunday, August 3, 2008 1:42 AM
I would love to know what the state of this problem is.
I had suddenly lost most of my icons (no new software-install happening at the time) and refreshing the icon-cache and rebuilding icons didn't do anything to solve the problem.
So I uninstalled IP (after setting the default icons from withing IP) and noticed that not only were all of my Windows-icons gone, but even the icons from my Right-Click menu had disappeared.
Re-installing IconPackager only 'restored' the system to the state it was before the un-install (still a lot of icons missing).
Is there an update to IconPackager in the pipeline?
I had suddenly lost most of my icons (no new software-install happening at the time) and refreshing the icon-cache and rebuilding icons didn't do anything to solve the problem.
So I uninstalled IP (after setting the default icons from withing IP) and noticed that not only were all of my Windows-icons gone, but even the icons from my Right-Click menu had disappeared.
Re-installing IconPackager only 'restored' the system to the state it was before the un-install (still a lot of icons missing).
Is there an update to IconPackager in the pipeline?
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Reply #1 Monday, April 21, 2008 9:18 AM
Icons went missing from all over the place.
The only way I could fix it was with system restore. (