Wincustomize subscription

Tuesday, March 18, 2008 by Hornet08 | Discussion: Stardock Support General

Hi

so i've been a member for almost 6 1/2 years and only today have i gone over the 500mb download mark

just tried to download a dream & am being told that I should purchase a subscription :/

now i wouldn't mind but I purchased object desktop yesterday and it seems a bit odd that since hitting 500mb my status has gone from 3(current customer) to 3(past customer)

is this normal? do I now have to shell out more money just to use wincustomize?


28 Reply 7 Referrals
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Hornet08
Reply #21 Friday, March 21, 2008 10:24 AM
I can see you're sincere so I offer my apologies.

Just bit touchy as it was bought on Monday evening & I haven't even had a chance to use it yet

Now it's been left this long, it means not getting it working until evening tuesday 25th at the earliest.

Starting to think my pm's & emails (the ones that make it through the filter ) are being ignored in favour of more long-term issues. Problem is when SDC becomes totally vista compatible I still won't be able to use it

So I've gone back to the preview, thought about getting a refund & upgrading to ultimate but I get a kick out of bitching at support too much about their overzealous spamfilter

DorkCoffeez
Reply #22 Wednesday, March 26, 2008 4:31 PM
Hey hornet if you have a open ticket number could you post it? I can't find anything under your email address posted there. Also if you like you can PM me for further help. I double checked your account and it looks to be in working order.

killajosh
Reply #23 Wednesday, March 26, 2008 4:55 PM
Just bit touchy as it was bought on Monday evening & I haven't even had a chance to use it yet


Hornet, for what it's worth, I bought ObjectDesktop the day before Thanksgiving vacation....and when I installed it, WB wouldn't work. I uninstalled/reinstalled so many times I maxed my activations. SD was closed for 5 days. HOWEVER! I emailed SD support and they reset my activation count while the office was closed, and the following Monday (when the office re-opened) milksama (Mike) spent 2 hours working with me on IRC to get WB working.

SD support will work with you until it gets fixed. They're great that way.

Hornet08
Reply #24 Wednesday, March 26, 2008 5:43 PM
Thanks Seabass!

LMT-678206

Hornet08
Reply #25 Wednesday, March 26, 2008 5:47 PM
i'm glad you had a good experience with SD support killajosh

DorkCoffeez
Reply #26 Wednesday, March 26, 2008 11:40 PM
A reply has been updated to the ticket. Please give it a try and let us know how it goes for you.

Hornet08
Reply #27 Thursday, March 27, 2008 9:08 AM
omg it still isnt...

nah just joking, that has done the trick

thanks for your help! (the escrow service has been instructed to release the cash

next: windowblinds. lmfao

DorkCoffeez
Reply #28 Thursday, March 27, 2008 9:46 AM
Ok good glad we could help!

Once again sorry for the delay, vacations can have slow recovery time.

We are glad to help anyway we can just let us know!

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