Wincustomize subscription
Tuesday, March 18, 2008 by Hornet08 | Discussion: Stardock Support General
Hi
so i've been a member for almost 6 1/2 years and only today have i gone over the 500mb download mark
just tried to download a dream & am being told that I should purchase a subscription :/
now i wouldn't mind but I purchased object desktop yesterday and it seems a bit odd that since hitting 500mb my status has gone from 3(current customer) to 3(past customer)
is this normal? do I now have to shell out more money just to use wincustomize?
so i've been a member for almost 6 1/2 years and only today have i gone over the 500mb download mark
just tried to download a dream & am being told that I should purchase a subscription :/
now i wouldn't mind but I purchased object desktop yesterday and it seems a bit odd that since hitting 500mb my status has gone from 3(current customer) to 3(past customer)
is this normal? do I now have to shell out more money just to use wincustomize?
 |
|
Page 1 of 2 | |
|
|---|
Hornet08
Reply #2 Tuesday, March 18, 2008 5:17 PM
Reply #2 Tuesday, March 18, 2008 5:17 PM
hi, thx for the quick reply
it's registered although under a different email
have merged the two emails under account settings (although not sure how successful that's been)
haven't been able to activate deskscapes yet (haven't tried to install anything else) & have logged a ticket with the helpdesk, awaiting reply.
i was at customer level until I hit 500mb though, this was my worry.
it's registered although under a different email
have merged the two emails under account settings (although not sure how successful that's been)
haven't been able to activate deskscapes yet (haven't tried to install anything else) & have logged a ticket with the helpdesk, awaiting reply.
i was at customer level until I hit 500mb though, this was my worry.
Hornet08
Reply #3 Tuesday, March 18, 2008 6:15 PM
Reply #3 Tuesday, March 18, 2008 6:15 PM
aha, can a mod please move this to the stardock support forum please?
thanks in advance
thanks in advance
DorkCoffeez
Reply #4 Tuesday, March 18, 2008 10:55 PM
Reply #4 Tuesday, March 18, 2008 10:55 PM
Ok so are you in need of account merging? I wonder at it since you are not sure if it helped. If you send me the info I can check.
If you downloaded Deskscapes from the website uninstall the software and download through Stardock Central. There you can use the Object Desktop serial number and it should activate fine.
If you downloaded Deskscapes from the website uninstall the software and download through Stardock Central. There you can use the Object Desktop serial number and it should activate fine.
Hornet08
Reply #5 Wednesday, March 19, 2008 4:23 AM
Reply #5 Wednesday, March 19, 2008 4:23 AM
Think I've broken it 
It appears I have 2 Wincustomize accounts (probably created for conformity on my side) ironically it was to make things easier for me to remember
This is the actual a/c I want to use (it's lv4), I've merged it with the stardock a/c
however, since logging back in under this account i'm having problems monitoring my helpdesk ticket
[#LMT-678206]
Invalid SQL: SELECT COUNT(*) AS totalitems FROM `swtickets` AS tickets WHERE `email` IN ('[email protected]'); (Can't open file: 'swtickets.MYI' (errno: 145))Invalid SQL: SELECT * FROM `swtickets` AS tickets WHERE `email` IN ('[email protected]') ORDER BY `lastactivity` DESC LIMIT 0,50; (Can't open file: 'swtickets.MYI' (errno: 145))
I don't want to post another query for reasons set out in the sticky,
guess I just need my activation count reset.
What info can I send you to help me?
It appears I have 2 Wincustomize accounts (probably created for conformity on my side) ironically it was to make things easier for me to remember
This is the actual a/c I want to use (it's lv4), I've merged it with the stardock a/c
however, since logging back in under this account i'm having problems monitoring my helpdesk ticket
[#LMT-678206]
Invalid SQL: SELECT COUNT(*) AS totalitems FROM `swtickets` AS tickets WHERE `email` IN ('[email protected]'); (Can't open file: 'swtickets.MYI' (errno: 145))Invalid SQL: SELECT * FROM `swtickets` AS tickets WHERE `email` IN ('[email protected]') ORDER BY `lastactivity` DESC LIMIT 0,50; (Can't open file: 'swtickets.MYI' (errno: 145))
I don't want to post another query for reasons set out in the sticky,
guess I just need my activation count reset.
What info can I send you to help me?
DorkCoffeez
Reply #6 Wednesday, March 19, 2008 9:26 AM
Reply #6 Wednesday, March 19, 2008 9:26 AM
Your activations have been reset. That is the current error for anyone using ESupport including support. We are awaiting our service provider to fix this issue so we can get back to answering email at the moment.
Hornet08
Reply #7 Wednesday, March 19, 2008 9:43 AM
Reply #7 Wednesday, March 19, 2008 9:43 AM
thanks for this
just installed deskscapes through SC and during activation had error 5
this is after i'd merged the two accounts that needed merging (at least i thought)
could this be because of the windowblinds purchases i'd made years ago?
[Errors]
35=The selected product has failed to activate, please try again.\n\nEmail: %email\nPassword: %password\nAppId: %appid\nPath: %path\n\nIf you continue to have problems, please include the above information when contacting [email protected]. Please do NOT post your password on the web forums.
36=No Registration - There does not appear to be a registration for this product under your email address. Please check the address you ordered under and if you are still having problems, send this log file to [email protected].
37=Stardock Central has detected that you have products registered under a different email address than the email associated with your Stardock.net account. Please contact [email protected] and ask them to merge your account records.\n\nStardock Central will let you download and install applications normally at the moment. In early 2006, you will need to have your records merged under the same email address, so please send an email to [email protected].\n\nYou can press Ctrl-C to Copy the contents of this window and paste it into an email message.\n\nStardock.net: %netemail\nApplication: %appemail
38=Excessive activations (#) - Multiple activation requests for this product have arrived and been processed. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to [email protected] from the email address you ordered under.
39=Excessive activations (IP) - Multiple activation requests for this product have arrived from this IP. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to [email protected] from the email address you ordered under.
40=
just installed deskscapes through SC and during activation had error 5
this is after i'd merged the two accounts that needed merging (at least i thought)
could this be because of the windowblinds purchases i'd made years ago?
[Errors]
35=The selected product has failed to activate, please try again.\n\nEmail: %email\nPassword: %password\nAppId: %appid\nPath: %path\n\nIf you continue to have problems, please include the above information when contacting [email protected]. Please do NOT post your password on the web forums.
36=No Registration - There does not appear to be a registration for this product under your email address. Please check the address you ordered under and if you are still having problems, send this log file to [email protected].
37=Stardock Central has detected that you have products registered under a different email address than the email associated with your Stardock.net account. Please contact [email protected] and ask them to merge your account records.\n\nStardock Central will let you download and install applications normally at the moment. In early 2006, you will need to have your records merged under the same email address, so please send an email to [email protected].\n\nYou can press Ctrl-C to Copy the contents of this window and paste it into an email message.\n\nStardock.net: %netemail\nApplication: %appemail
38=Excessive activations (#) - Multiple activation requests for this product have arrived and been processed. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to [email protected] from the email address you ordered under.
39=Excessive activations (IP) - Multiple activation requests for this product have arrived from this IP. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to [email protected] from the email address you ordered under.
40=
DorkCoffeez
Reply #8 Wednesday, March 19, 2008 9:45 AM
Reply #8 Wednesday, March 19, 2008 9:45 AM
It isn't impossible. Please send me by PM any email accounts you might have used here over the years.
highlander
Reply #9 Wednesday, March 19, 2008 10:17 AM
Reply #9 Wednesday, March 19, 2008 10:17 AM
Hornet08,
Check your e-mail, I found you had three accounts and have merged them, instructions are in the e-mail I've sent.
Check your e-mail, I found you had three accounts and have merged them, instructions are in the e-mail I've sent.
Hornet08
Reply #10 Wednesday, March 19, 2008 1:51 PM
Reply #10 Wednesday, March 19, 2008 1:51 PM
still not working i'm afraid!
'Error activating the product
Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].'
'Activation result: 5' on the rest.
anything else I can do?
'Error activating the product
Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].'
'Activation result: 5' on the rest.
anything else I can do?
DorkCoffeez
Reply #11 Thursday, March 20, 2008 12:02 AM
Reply #11 Thursday, March 20, 2008 12:02 AM
Support seems to be up for the moment. Please PM me all your account details you are using for activation and I will try to assist you from there.
Hornet08
Reply #12 Thursday, March 20, 2008 1:37 PM
Reply #12 Thursday, March 20, 2008 1:37 PM
Hmmm, I wonder on a scale of 1-10 how difficult this problem is to fix?
ZubaZ
Reply #13 Thursday, March 20, 2008 1:46 PM
Reply #13 Thursday, March 20, 2008 1:46 PM
Typically this is a 1 . . . . but you are lucky enough to be atypical. 
Hornet08
Reply #14 Thursday, March 20, 2008 5:04 PM
Reply #14 Thursday, March 20, 2008 5:04 PM
Any possibility I can have this looked at before the weekend?
ZubaZ
Reply #15 Thursday, March 20, 2008 8:33 PM
Reply #15 Thursday, March 20, 2008 8:33 PM
Any possibility I can have this looked at before the weekend?
Looks like support has been helping you all along.
Hornet08
Reply #16 Friday, March 21, 2008 12:58 AM
Reply #16 Friday, March 21, 2008 12:58 AM
no need to be that much of a wiseass ok. :/
besides if you're not helping why are you even commenting?
besides if you're not helping why are you even commenting?
ZubaZ
Reply #17 Friday, March 21, 2008 9:09 AM
ZubaZ shrugs and wanders off
Reply #17 Friday, March 21, 2008 9:09 AM
no need to be that much of a wiseass ok. :/
Wasn't being a smart-ass. Seabass and Highlander are support and have been helping you. Usually this is an easy fix . . but this time it isn't.besides if you're not helping why are you even commenting?
I was trying to provide useful (and humorous) information in response to your comments.ZubaZ shrugs and wanders off
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
|
|
Page 1 of 2 | |
|
|---|
Reply #1 Tuesday, March 18, 2008 5:09 PM