UNHAPPY CUSTOMER

Monday, January 28, 2008 by Chazcon | Discussion: WindowBlinds

I have been having problems with WindowBlinds, received no help on the forums, and still nothing from support in spite of the fact that they requested my DxDiag file (which I sent).

About half the time when I boot up the taskbar and all the menus are transparent. My workaround is to have a desktop icon for WindowBlinds next to my Start button. When this happens I have to launch WindowBlinds and re-apply my settings. This does not make me happy and it's getting very old.

Also, on some programs I use, the scrollbars aren't working correctly, when I drag the button down the scrollbar, I have to drag the mouse off the button to the RIGHT only, if I leave it on the button or (God forbid) move it into the application, the button jumps back up to it's original location. this will drive you quite insane in about an hour, trust me.
 
I'm about to uninstall and trash this program. It's pretty - when it works. Too bad this problem didn't show up before I paid money for it, I never would have bought it. If I could get a refund right now I would, good luck with that.


*** UNHAPPY CUSTOMER ***

First Previous Page 1 of 4 Next Last
Chef Garry
Reply #1 Monday, January 28, 2008 1:39 PM
contact sales@stardock
Hankers
Reply #2 Monday, January 28, 2008 1:47 PM
received no help on the forums

There was a suggestion in the forum on your previous post suggesting you install Stardock Central and getting the latest Windowblind update. Perhaps this would solve your issue.
highlander
Reply #3 Monday, January 28, 2008 1:47 PM
If you e-mailed Support already, can you tell us what the support ticket number is? (XXX-123456)

Chazcon
Reply #4 Monday, January 28, 2008 2:28 PM
highlander;

Support ticket number = #TSP-405134



Hankers;

1) I do not want to add additional bloatware to my system just to get your program to run. Is Stardock Central a required component of WindowBlinds? Didn't think so.

2) If you peruse your own forums you might notice that other people are having the same or similar problems with the latest release of WindowBlinds. Version number is not the issue.


I would have no problem contributing positively to the community if this was open source or freeware. But in the rare event that I buy a program, I expect it to have been completely debugged and work trouble-free right out of the box. Send me a refund and erase me from your forums, and you'll never see me again.


Lantec
Reply #5 Monday, January 28, 2008 2:30 PM
received no help on the forums,


The forums are user supported. You made one post and blew off what was suggested to you.......after that it's unlikely anyone else would make an effort.
Chazcon
Reply #6 Monday, January 28, 2008 2:34 PM
I do not want support, I want a refund. I realize the chances of that are pffft.

Not very happy.
Neil Banfield
Reply #7 Monday, January 28, 2008 2:34 PM

Chazcon: Where are these people having the same problem as you with WB?

highlander
Reply #8 Monday, January 28, 2008 2:35 PM
Yet, we still try...

Hankers
Reply #9 Monday, January 28, 2008 2:35 PM
There is no such thing as a 'bug-free' program. Stardock Central is not 'bloatware' and is the main program for updating Stardock applications.

For your information - Stardock return policy
AnneMarie
Reply #10 Monday, January 28, 2008 2:36 PM
I am VERY sorry to hear that you are an "unhappy customer". I have had issues before with stardock Apps and NEVER had an issue with "support". I always got help when I needed it.
I have all the Apps installed and Everything works fine.

and No Stardock Central is NOT required to make Windowsblinds run BUT it is a great App that helps keep Whatever Stardock apps you might have installed Updated...


Anne
bobbyhundreds
Reply #11 Monday, January 28, 2008 2:47 PM
1) I do not want to add additional bloatware to my system just to get your program to run. Is Stardock Central a required component of WindowBlinds? Didn't think so.


Everyone here uses Stardock Central,it's the best way to keep your apps. up to date and is definitely not bloatware.Small app. and small resource useage.
It's almost like you don't want to be helped.  
ZubaZ
Reply #12 Monday, January 28, 2008 3:01 PM
Everyone here uses Stardock Central
Not entirely the case bobbyhundreds but it is the recommended method of managing updates and archiving.  (and all the cool kids use it) 
bobbyhundreds
Reply #13 Monday, January 28, 2008 3:14 PM
(and all the cool kids use it)


hehe     
Philly0381
Reply #14 Monday, January 28, 2008 3:16 PM
All right, no ones ever called me "cool" before.      
ZubaZ
Reply #15 Monday, January 28, 2008 3:20 PM
All right, no ones ever called me "cool" before
There are exceptions that make the rule.    
HG_Eliminator
Reply #16 Monday, January 28, 2008 3:21 PM
I use SDC for updating only and launch it occasionally to see if theres any thing new.. other than that it dont run.. SDC is like updaters for antivirus progs etc, It is used for updating easily and smoothly ,and is not required to run constantly...


You can take the help offered or not .. its your choice..
Chazcon
Reply #17 Monday, January 28, 2008 3:21 PM
I am SO done with StarDock. Enjoy the 20 bucks, maybe use it to invest in some programming classes.

You can delete all my posts, that will keep the fanbois happy.


Have a nice life.

LATE
Lantec
Reply #18 Monday, January 28, 2008 3:29 PM
You can delete all my posts, that will keep the fanbois happy.


Thanks!
bobbyhundreds
Reply #19 Monday, January 28, 2008 3:32 PM
yaaay I'm a fanboi...      and there I was (as was everyone) just trying to help.Bye twit.  
Lantec
Reply #20 Monday, January 28, 2008 3:35 PM
This kinda thread makes me worry about the direction Stardock's taken the last few years. It proves that you CAN NOT Idiot Proof customization software.

He admitted that at one time the software worked just fine...........and then suddenly out of the clear blue.......it ruined his life. Must be the time delayed detonation device implanted in the code.

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