UNHAPPY CUSTOMER

Monday, January 28, 2008 by Chazcon | Discussion: WindowBlinds

I have been having problems with WindowBlinds, received no help on the forums, and still nothing from support in spite of the fact that they requested my DxDiag file (which I sent).

About half the time when I boot up the taskbar and all the menus are transparent. My workaround is to have a desktop icon for WindowBlinds next to my Start button. When this happens I have to launch WindowBlinds and re-apply my settings. This does not make me happy and it's getting very old.

Also, on some programs I use, the scrollbars aren't working correctly, when I drag the button down the scrollbar, I have to drag the mouse off the button to the RIGHT only, if I leave it on the button or (God forbid) move it into the application, the button jumps back up to it's original location. this will drive you quite insane in about an hour, trust me.
 
I'm about to uninstall and trash this program. It's pretty - when it works. Too bad this problem didn't show up before I paid money for it, I never would have bought it. If I could get a refund right now I would, good luck with that.


*** UNHAPPY CUSTOMER ***

66 Reply 10 Referrals
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ZubaZ
Reply #21 Monday, January 28, 2008 3:38 PM
Chazcon, please see reply #9 for refund information.
Before you do that, please note that both the Stardock support staff (Highlander) and the dev (Neil) are trying to assist you (in spite of your apparent lack of effort to assist).

I hope you get what you want out of this.  For what it's worth . . everyone here is trying to make you a satisfied customer.  we can only do so much though.

If you are, in fact, done here then you won't ever see this post  . . too bad.

highlander
Reply #22 Monday, January 28, 2008 3:42 PM
  


WebGizmos
Reply #23 Monday, January 28, 2008 4:33 PM
There's just no pleasing some people.

AnneMarie
Reply #24 Monday, January 28, 2008 9:01 PM
Toooo True..

I tell you though with Stardock I am SOO NOT one of them people


All hail Stardock and its its great people!

Kyanar
Reply #25 Thursday, January 31, 2008 2:47 AM
  



Oh I wouldn't worry. I've had issues with this very same person before, in a completely different forum. Ironically in my case it was FREE software and he was complaining it didn't work right-out-of-the-MSI (which is funny, because he just said that if it were free software he'd expect bugs).

Just ignore him, I did. Alternatively, ban him. That worked for me too.


Keymac
Reply #26 Thursday, January 31, 2008 3:00 AM


C'mon c'mon Stardockians (oids?) Give the poor man a break... it must be rough to be him if it is this rough to hear him... wanna seamless (BORING) computing experience Chazcon? Show him where the Apple store is! Real men (& women)take their XP's and Vista's with a dose of "roll your sleeves up and get dirty sometimes" attitude! Ok, play nice...

Duke261
Reply #27 Thursday, January 31, 2008 6:10 AM
This thread is probably exhausted but I thought it a good place to interject the fact that I just sent Travis at Stardock support a note thanking him for the excellent support I received in resolving problems I was having with Cursor FX. I have to say that the support I receive from this forum and Stardock is far beyond any support I have received from any other vendors or forums. I really do think it is because the folks here are more family oriented than buisness & are mutaly motivated by a genuine love for computer graphics & design.

roylee18
Reply #28 Thursday, January 31, 2008 1:16 PM
Well I too can relate to Chazcon on the issue about support as I still haven't gotten a reply back from them on my issue, but I atleast figured the forums may help me a little bit as it did before(and thanks for the help so far).

If someome wants to view my questions you can check here and help if possiable.

FYI to any support person that reads this, my ticket ID is BTV-665128 and I had sent it in on Jan. 23 2008 and made a reply on Jan. 28 2008.

ZubaZ
Reply #29 Thursday, January 31, 2008 1:19 PM
FWIW, every time you update a ticket . . it puts it to the bottom of the queue.  Updating without cause can be a "bad thing" (tm) 

ZubaZ
Reply #30 Thursday, January 31, 2008 1:21 PM
If someome wants to view my questions you can check here and help if possiable.
Might want to starrt a new post . . but being a community forum that teh SD staff pop into . . you may not get a response.

roylee18
Reply #31 Thursday, January 31, 2008 1:27 PM
Well I will check back in a day or 2 and see if there is any updates to either one. I am part of another forum(not related to this in any means) and we tend to like people to add to a post if it is relavet rather then to start a new one. One of out pet-peves is those that don't use the Search feature on forums, lol. But thanks for the advide Zubaz, will do that if I don't get a responce when I check back.

Thanks

ZubaZ
Reply #32 Thursday, January 31, 2008 1:34 PM
we tend to like people to add to a post if it is relavet rather then to start a new one. One of out pet-peves is those that don't use the Search feature on forums
I agree . . but many of the "experts" may see that posts title, evaluate the number of responses, assume that it's been solved and move on. . . . or maybe start reading the post, see that SD tech support was involved and stop reading.

DorkCoffeez
Reply #33 Thursday, January 31, 2008 5:12 PM
Got a ticket number I can look up?

roylee18
Reply #34 Thursday, January 31, 2008 10:46 PM
FYI to any support person that reads this, my ticket ID is BTV-665128 and I had sent it in on Jan. 23 2008 and made a reply on Jan. 28 2008.



Frogboy
Reply #35 Thursday, January 31, 2008 11:13 PM
Good gravy.

ZubaZ
Reply #36 Thursday, January 31, 2008 11:36 PM
Good gravy.
Wiser words have never been spoken.    

mitche323
Reply #37 Friday, February 1, 2008 12:01 AM
I agree with everyone else that this particular guy really did not want any real help at all. And every time I have ever had any issues with WB, the support has always been spot on. But on to the cause of the original problem, there are at times some odd things that happen with some skins and it seems that nothing seems to work fixing those odd things. But I have found something that seems to work for me every time something is amiss within the way a skin displays.

There are usually four *.wb4 files within the skin folder. These appear to be some type of cache type files or something similar to a prefetch file. The screen shot shows those 4 files for Vienna2.
Free Image Hosting at www.ImageShack.us

If you delete these four files and reapply the skin, WindowBlinds will make a fresh copy of those files and distorted skins are corrected. It is safe to delete them as I have done it hundreds of times. Sometimes I just delete them as part of Windows general cleaning.

Most often the distortion is caused by some old technology A/V or A/S program that simply does not know what a *.wb4 file is, and flags it. Hence the problem. Solution: get rid of your out of date Windows98 A/V and A/S programs and don’t blame Stardock if the rest of the world can not keep up with the new technology.
mitche323

Frogboy
Reply #38 Friday, February 1, 2008 12:22 AM

There are two possibilities based on what he described.

Either a) his video card has drivers that are just so outdated that it doesn't work. Or  he tried running a third party skin that caused him grief.

For instance, one could easily find an old skin here on WC that woudl cause much of the problems he described.

This is why Microsoft isn't ever likely to open up the uxtheme engine.


celticboy
Reply #39 Friday, February 1, 2008 1:38 AM
When was the last time you wiped you hard-drive? Seems like you're describing os problems. even with firewalls, the back and forth of sending and receiving allows little gremlins in to mess-up the core activities of the system. I'm using an old PII from '98 running xp. I use wb 5.5 and from time to time will put wb6. no problems. Try the re-install to a clean HD.

a t
Reply #40 Friday, February 1, 2008 1:42 AM
Agreed. Invalid registration numbers, memory crashes, rounding errors, planet population freezes, surprise and disappearing wormholes, zero-effect starbases, lost turns, unexpected planet tile self-improvements, audio glitches... too many bugs to list, not to say - to work around. Even if ALL reported - unlikely to be fixed any time soon. Totally un-playable. Sorry having spent $20 on this piece of junk. Next thing is to clean up my HD - bye now...


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