UNHAPPY CUSTOMER
Monday, January 28, 2008 by Chazcon | Discussion: WindowBlinds
I have been having problems with WindowBlinds, received no help on the forums, and still nothing from support in spite of the fact that they requested my DxDiag file (which I sent).
About half the time when I boot up the taskbar and all the menus are transparent. My workaround is to have a desktop icon for WindowBlinds next to my Start button. When this happens I have to launch WindowBlinds and re-apply my settings. This does not make me happy and it's getting very old.
Also, on some programs I use, the scrollbars aren't working correctly, when I drag the button down the scrollbar, I have to drag the mouse off the button to the RIGHT only, if I leave it on the button or (God forbid) move it into the application, the button jumps back up to it's original location. this will drive you quite insane in about an hour, trust me.
I'm about to uninstall and trash this program. It's pretty - when it works. Too bad this problem didn't show up before I paid money for it, I never would have bought it. If I could get a refund right now I would, good luck with that.
*** UNHAPPY CUSTOMER ***
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sleepydawg
Reply #42 Friday, February 1, 2008 7:25 AM
Don't look at me. lam broke. Sucks for you but I and millions of others find this program great.
Reply #42 Friday, February 1, 2008 7:25 AM
I do not want support, I want a refund
Don't look at me. lam broke. Sucks for you but I and millions of others find this program great.
Stardock Design
Reply #43 Friday, February 1, 2008 7:35 AM
Reply #43 Friday, February 1, 2008 7:35 AM
Alex Nikittin: None of those things are anything to do with WindowBlinds. It sounds like you are talking about a game.
Yeah, it does. Alex, please give info of your game bugs on the game forums. People over here on the Object Desktop forums wouldn't be able to help you even if you did give specs on your problems.
ZubaZ
Reply #45 Friday, February 1, 2008 8:17 AM
Reply #45 Friday, February 1, 2008 8:17 AM
I've seen more unstable wormholes since I installed the last WB beta. The rest of Alex's issues . . user error. 
(I thought this thread was dead back at reply 22 [although 24 was nice] Just goes to show the tenacity of a forum to resist entropy.)
(I thought this thread was dead back at reply 22 [although 24 was nice] Just goes to show the tenacity of a forum to resist entropy.)
DorkCoffeez
Reply #46 Friday, February 1, 2008 8:30 AM
Reply #46 Friday, February 1, 2008 8:30 AM
Sorry for asking the obvious question about the ticket number, I got mixed up with the roylee number and the orginal. Either way Milksama has already responed to you Royal, as of yesterday afternoon. If you have further trouble please respond to assistance through the support channel. We are more than happy to assist.
killajosh
Reply #47 Friday, February 1, 2008 8:56 AM
Reply #47 Friday, February 1, 2008 8:56 AM
It's sad people react like that to a problem. I had issues installing WB when I bought it. Reached my Max Activation over Thanksgiving holidays. SD support reset my count over the holiday. Milksama spent about 2 hours on IRC with me to figure out what the problem was.
I appreciate Mike (Milksama) and the rest of SD support for all they do to help us Stardockians.
Chazcon, sounds like you just wanted to complain, and didn't really want any help to begin with........
I appreciate Mike (Milksama) and the rest of SD support for all they do to help us Stardockians.
Chazcon, sounds like you just wanted to complain, and didn't really want any help to begin with........
roylee18
Reply #48 Friday, February 1, 2008 9:17 AM
Reply #48 Friday, February 1, 2008 9:17 AM
Thanks Seabass and Milksama(Mike), I guess Yahoo was a little slow letting me know there was a reply, got it shortly after midnight, lol. I still have 1 question yet to ask but will start my own thread, will make it easier for other to view it too.
Frogboy
Reply #49 Friday, February 1, 2008 2:46 PM
Reply #49 Friday, February 1, 2008 2:46 PM
How about this: If you're a jerk, please don't buy our software. Ever.
Action_Jay
Reply #50 Friday, February 1, 2008 7:26 PM
As a tech support phone agent, I would soooooo love to be able to say that without getting fired
Reply #50 Friday, February 1, 2008 7:26 PM
How about this: If you're a jerk, please don't buy our software. Ever.
As a tech support phone agent, I would soooooo love to be able to say that without getting fired
MeSleeper
Reply #51 Saturday, February 2, 2008 2:22 AM
Reply #51 Saturday, February 2, 2008 2:22 AM
I can understand this guy's frustration, maybe not his attitude, but certainly his frustration.
I've had only one problem with WB. I filed a Tech Support ticket and received courteous help which in the end did not work. Both the support person and I were stumped. He suggested I post on this forum because there's plenty of help to be found here.
The only help I got was the tired old response you see to every problem: 1) copy and paste your WB info here and 2) update your version with SDC.
There are a lot of folks that won't use SDC and I am one of them. I did copy and paste my info hoping someone would see something that the TS person and I missed. Not a single response followed. I passed the "he ain't stealing $20 bucks test."
Fortunately, a solution to my problem was eventually found. I found it after significant trial and error and by posting a more specific question on this forum. I passed the solution back to TS in the hope I might help others who may have the same problem. I also posted it here.
I learned a lot about WB working through that problem. I've been around computers long enough to know there are a lot of complicated interdependencies between software and hardware. When you're on the bad end of one of these problems and nothing is working, it's easy to become frustrated. The last thing you want to read at that point is the same pedantic response you see posted to every problem.
My encouragement to those posting problems here is don't expect a magic bullet to every problem. Keep trying things and post your results here politely. If you try enough things and supply enough info, eventually you will get help. It takes time.
My encouragement to those trying to provide help ... ask questions and offer more assistance than "update with SDC." IMHO I agree with the original poster, SDC is "bloatware." When SD gets rid of all the forum links, forum histories and other unecessary junk SDC adds, maybe I'll re-consider using it. Until then the WB installer works just fine.
I've had only one problem with WB. I filed a Tech Support ticket and received courteous help which in the end did not work. Both the support person and I were stumped. He suggested I post on this forum because there's plenty of help to be found here.
The only help I got was the tired old response you see to every problem: 1) copy and paste your WB info here and 2) update your version with SDC.
There are a lot of folks that won't use SDC and I am one of them. I did copy and paste my info hoping someone would see something that the TS person and I missed. Not a single response followed. I passed the "he ain't stealing $20 bucks test."
Fortunately, a solution to my problem was eventually found. I found it after significant trial and error and by posting a more specific question on this forum. I passed the solution back to TS in the hope I might help others who may have the same problem. I also posted it here.
I learned a lot about WB working through that problem. I've been around computers long enough to know there are a lot of complicated interdependencies between software and hardware. When you're on the bad end of one of these problems and nothing is working, it's easy to become frustrated. The last thing you want to read at that point is the same pedantic response you see posted to every problem.
My encouragement to those posting problems here is don't expect a magic bullet to every problem. Keep trying things and post your results here politely. If you try enough things and supply enough info, eventually you will get help. It takes time.
My encouragement to those trying to provide help ... ask questions and offer more assistance than "update with SDC." IMHO I agree with the original poster, SDC is "bloatware." When SD gets rid of all the forum links, forum histories and other unecessary junk SDC adds, maybe I'll re-consider using it. Until then the WB installer works just fine.
Disturbedcomputer
Reply #52 Saturday, February 2, 2008 4:30 AM
in that case that would brake Stardock !!!!!!!
Reply #52 Saturday, February 2, 2008 4:30 AM
How about this: If you're a jerk, please don't buy our software. Ever.
in that case that would brake Stardock !!!!!!!
WebGizmos
Reply #53 Saturday, February 2, 2008 4:59 AM
Some people just should not own a computer...period. Especially if you don't have any patience.
Reply #53 Saturday, February 2, 2008 4:59 AM
How about this: If you're a jerk, please don't buy our software. Ever.
Some people just should not own a computer...period. Especially if you don't have any patience.
Hankers
Reply #54 Saturday, February 2, 2008 7:36 AM
I find that not to be the case and if as you stated:
Reply #54 Saturday, February 2, 2008 7:36 AM
SDC is "bloatware." When SD gets rid of all the forum links, forum histories and other unecessary junk SDC adds, maybe I'll re-consider using it. Until then the WB installer works just fine.
I find that not to be the case and if as you stated:
There are a lot of folks that won't use SDC and I am one of them
then how could you make such a determination.
Koasati
Reply #55 Saturday, February 2, 2008 8:09 AM
You can turn those sections off. Unnecessary to you is nifty to another.
Reply #55 Saturday, February 2, 2008 8:09 AM
IMHO I agree with the original poster, SDC is "bloatware." When SD gets rid of all the forum links, forum histories and other unecessary junk SDC adds, maybe I'll re-consider using it.
You can turn those sections off. Unnecessary to you is nifty to another.
MeSleeper
Reply #56 Saturday, February 2, 2008 8:13 AM
Reply #56 Saturday, February 2, 2008 8:13 AM
Hankers - because I tried SDC ... didn't like the junk it added and then got rid of it. Simple enough concept. I trust you will respect that, even if you don't agree.
SDC might be the right program for those who have the whole Object Desktop package. I own WB, DesktopX and SkinStudio. I don't need a third party program that sprays extra fluff on my hard drive to manage those installations.
I know you're busy on this forum and volunteer your time. No intention to argue with you. I suspect you recommend SDC so you have a starting point to help. On the otherhand, I think it's important for you and others to realize not everyone wants to use SDC. Pushing it down the throat of an already frustrated licensed owner not interested in SDC IMHO isn't good customer service.
"That's all I got to say about that."
Sleep
SDC might be the right program for those who have the whole Object Desktop package. I own WB, DesktopX and SkinStudio. I don't need a third party program that sprays extra fluff on my hard drive to manage those installations.
I know you're busy on this forum and volunteer your time. No intention to argue with you. I suspect you recommend SDC so you have a starting point to help. On the otherhand, I think it's important for you and others to realize not everyone wants to use SDC. Pushing it down the throat of an already frustrated licensed owner not interested in SDC IMHO isn't good customer service.
"That's all I got to say about that."
Sleep
MeSleeper
Reply #57 Saturday, February 2, 2008 8:21 AM
Reply #57 Saturday, February 2, 2008 8:21 AM
Koasatu - I missed the option to turn that stuff off. Thanks. I agree, we all have different tastes. Maybe that's why we're attracted to software that customizes our desktop. Hmmmm 
Jafo
Reply #58 Saturday, February 2, 2008 8:55 AM
Reply #58 Saturday, February 2, 2008 8:55 AM
SDC is about as useless as Microsoft Update.
Sure you can run your computer/OS without it...but it's such a whole damn more sensible option simply to use it...
ShelbyGT_The_Car
Reply #59 Saturday, February 2, 2008 9:06 AM
DC not too funny and myself I do not care what anyone does or has to say about Stardock. For one good reason " They are the BEST! " You may not see it that way. But I've been here for many years now and plan on being here many more. Any time someone tries to customize their computer - they think everything is a snap and user friendly. You know " Like Vista is user friendly " heheheeee..... ya right it is - if you know anything about computers and such.
I plan to be uping my subs here in the next week or so; to where my subs will be good till 2012 for both Object Desktop and WC subs. Plus I've got even more plans to buy things to help pay for the hard work these people do to give us a very refined customized desktop. I enjoy that and I'll never leave and I've never had a support problem either. The support at this site is a hell of a lot better than anything else I've seen. Which most use online support and have someone there that does not know anything about what they are truely doing till you contact them by phone and even then they are lost till they find the right techician to get things done.
My point is that people in general are too qiuck to make a bad decision and point their unhappy experiences [finger] at others they find are so called responsible. Meaning they find the wrong help and come to a unhappy bad decision. People need to be more responsible and have the abilities to communicate their responses carefully. Being careful is the key and having said that I feel it covers this subject well.
But I'm here to stay and you will never here me say anything bad about Stardock. If you look hard you will see what I mean.
SGT
Reply #59 Saturday, February 2, 2008 9:06 AM
in that case that would brake Stardock !!!!!!!
DC not too funny and myself I do not care what anyone does or has to say about Stardock. For one good reason " They are the BEST! " You may not see it that way. But I've been here for many years now and plan on being here many more. Any time someone tries to customize their computer - they think everything is a snap and user friendly. You know " Like Vista is user friendly " heheheeee..... ya right it is - if you know anything about computers and such.
I plan to be uping my subs here in the next week or so; to where my subs will be good till 2012 for both Object Desktop and WC subs. Plus I've got even more plans to buy things to help pay for the hard work these people do to give us a very refined customized desktop. I enjoy that and I'll never leave and I've never had a support problem either. The support at this site is a hell of a lot better than anything else I've seen. Which most use online support and have someone there that does not know anything about what they are truely doing till you contact them by phone and even then they are lost till they find the right techician to get things done.
My point is that people in general are too qiuck to make a bad decision and point their unhappy experiences [finger] at others they find are so called responsible. Meaning they find the wrong help and come to a unhappy bad decision. People need to be more responsible and have the abilities to communicate their responses carefully. Being careful is the key and having said that I feel it covers this subject well.
But I'm here to stay and you will never here me say anything bad about Stardock. If you look hard you will see what I mean.
SGT
mitche323
Reply #60 Saturday, February 2, 2008 11:25 AM
Reply #60 Saturday, February 2, 2008 11:25 AM
Well the difference is like night and day in the manner that MeSleeper and Chazcon present themselves. IMHO there is absolutely nothing wrong with anyone presenting their point of view in the manner that MeSleeper has. Much of what he states is spot on. Could he gain a few points by losing words like 'bloatware' and 'junk'? Sure, but no one should have to tippytoe across eggshells to that degree. I've perused his other postings and he even asked permission to tweak skins on his own personal machine. I also do not use SDC, but I only own a single product - WindowBlinds.
PS - MeSleeper, you had a problem a while back with certain skins that seemed to 'lag'. If you didn't find a fix yet, what worked for me was increasing the 'Screen Refresh Rate' on the Monitor tab in Display Properties advanced section.
Good Luck
PS - MeSleeper, you had a problem a while back with certain skins that seemed to 'lag'. If you didn't find a fix yet, what worked for me was increasing the 'Screen Refresh Rate' on the Monitor tab in Display Properties advanced section.
Good Luck
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Reply #41 Friday, February 1, 2008 4:46 AM