Looks like I might need a bit of help
Tuesday, January 15, 2008 by kona0197 | Discussion: Windows XP
One of the things that happens is that it tries to update but then gives me the error "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience."
The other thing that happens is that after I choose Express or Custom the scroll bar keeps scrolling for hours.
I have tried using Windows Update without a firewall. I've tried it without a virus scanner. I get the same results.
I thought I may have a virus but according to avast, Norton, Kapersky and Trend Micro I'm clean.
I then thought I may have some foul spyware installed. Ad Aware will not work correctly. It will do half of a scan then give an error. Spybot says I'm clean.
So I'm stuck. Any ideas?
Maybe my HDD is going out who knows...
Reply #2 Tuesday, January 15, 2008 5:13 PM
I haven't installed any new programs. I did mess with my services but I just got done restoring then to the default settings via blackvipers site.
Reply #3 Tuesday, January 15, 2008 5:22 PM
Reply #4 Tuesday, January 15, 2008 5:25 PM
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:17:50 PM, on 1/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\netdde.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1198467776421
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
--
End of file - 4872 bytes
Reply #5 Tuesday, January 15, 2008 5:27 PM
Tried all that. No go. No need to reinstall Windows. I restored all services to their default settings.
Reply #6 Tuesday, January 15, 2008 5:32 PM
turning on and off services can disable updating ability. but as long as they have been returned to their previous states this would not be the problem..no need to reinstall the OS.
Reply #7 Tuesday, January 15, 2008 5:36 PM
Reply #8 Tuesday, January 15, 2008 5:46 PM
All firewalls - internal or external - are off. All virus scanners are off. All pop-up blockers and script blockers are off. Still no go on updates.
Reply #9 Tuesday, January 15, 2008 6:01 PM
Anything more than one is too many. Generally AV proggies do not like each other.....so uninstall any more than one...![]()
Reply #10 Tuesday, January 15, 2008 6:03 PM
Reply #11 Tuesday, January 15, 2008 6:04 PM
Reply #12 Tuesday, January 15, 2008 6:09 PM
I only use one scanner. The rest I listed were online scanners.
Reply #13 Tuesday, January 15, 2008 6:44 PM
Reply #14 Tuesday, January 15, 2008 6:48 PM
Reply #15 Tuesday, January 15, 2008 7:01 PM
Try running windows update under the administrator account. If it works, then something is hosed in your user profile.
I'll keep digging.
Reply #16 Tuesday, January 15, 2008 7:21 PM
Reply #17 Tuesday, January 15, 2008 8:44 PM
Reply #18 Tuesday, January 15, 2008 8:48 PM
Reply #19 Tuesday, January 15, 2008 8:58 PM
Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.
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Reply #1 Tuesday, January 15, 2008 5:09 PM