Says I've DL'd too much
Wednesday, September 5, 2007 by SilentDragoon | Discussion: Stardock Software
Hi. I am trying to download the ClearOne theme for SysMetrix.
My problem is that when it first asked me to register, I used an account found on bugmenot.com because I didn't want to be arsed with registering. I get an error, "As an active user of WinCustomize.com who has downloaded over 50 megabytes of content from our site, we ask that you help support WinCustomize through the purchase of either a WinCustomize Subscription or by registering a Stardock product."
So then I'm like, okay, fine, I'll register a new account, obviously this one has been used by tons of people and exceeded its limit. I register the new account, validate it, etc., then try to download the file again. Same exact error. So I am thinking that my IP address has been marked as a 50MB+ user even though I've yet to download anything at all.
Is there a workaround? I'd like to contribute to the community by rating and reviewing skins, submitting stuff, etc., but there's no point if I can't download anything.
Thanks,
SD
My problem is that when it first asked me to register, I used an account found on bugmenot.com because I didn't want to be arsed with registering. I get an error, "As an active user of WinCustomize.com who has downloaded over 50 megabytes of content from our site, we ask that you help support WinCustomize through the purchase of either a WinCustomize Subscription or by registering a Stardock product."
So then I'm like, okay, fine, I'll register a new account, obviously this one has been used by tons of people and exceeded its limit. I register the new account, validate it, etc., then try to download the file again. Same exact error. So I am thinking that my IP address has been marked as a 50MB+ user even though I've yet to download anything at all.
Is there a workaround? I'd like to contribute to the community by rating and reviewing skins, submitting stuff, etc., but there's no point if I can't download anything.
Thanks,
SD
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ZubaZ
Reply #22 Wednesday, September 5, 2007 1:25 PM
Here's my confusion . . the account you say you created today shows a creation date of Mar 29, 2005 and below the download cap.
So, again, something is not matching up and it's difficult to know where to go from here and still be equitable towards all users.
In regards to your right to use bugmenot, the Terms of service expressly state that you cannot impersonate another user. There is no such thing as a public account.
Reply #22 Wednesday, September 5, 2007 1:25 PM
Logged out, registered a new account with wincustomize, the one I am using now, tried to download the file again, and was presented with that same error message.
Here's my confusion . . the account you say you created today shows a creation date of Mar 29, 2005 and below the download cap.
So, again, something is not matching up and it's difficult to know where to go from here and still be equitable towards all users.
In regards to your right to use bugmenot, the Terms of service expressly state that you cannot impersonate another user. There is no such thing as a public account.
You agree to not use the Service to:
. . .
(c) impersonate any person or entity, including, but not limited to, a Stardock official, forum leader, guide, moderator or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
. . .
(c) impersonate any person or entity, including, but not limited to, a Stardock official, forum leader, guide, moderator or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
SilentDragoon
Reply #23 Wednesday, September 5, 2007 1:35 PM
Here's my confusion . . the account you say you created today shows a creation date of Mar 29, 2005 and below the download cap.
So, again, something is not matching up and it's difficult to know where to go from here and still be equitable towards all users.
In regards to your right to use bugmenot, the Terms of service expressly state that you cannot impersonate another user. There is no such thing as a public account.
You agree to not use the Service to:
. . .
(c) impersonate any person or entity, including, but not limited
to, a Stardock official, forum leader, guide, moderator or host, or
falsely state or otherwise misrepresent your affiliation with a person
or entity;
Okay, I wasn't aware of that. Thanks for bringing it to my attention. There is a form located here (http://www.bugmenot.com/report.php) which allows site administrators to remove their site from the bugmenot database for reasons such as the above, I would be happy to submit the request if someone from StarDock says it's okay, otherwise I would suggest one of you submit the request yourselves to prevent this sort of thing from occurring again.
...
I did notice the 'creation date' of March 2005, I presume that's when the other account was created. There does seem to be a dual system involved, one dealing with wincustomize, the other with stardock. If you want I'd be happy to send you the email or a screenshot of the email I recieved when I registered the account to prove that the account was created today.
Reply #23 Wednesday, September 5, 2007 1:35 PM
Logged out, registered a new account with wincustomize, the one I am using now, tried to download the file again, and was presented with that same error message.
Here's my confusion . . the account you say you created today shows a creation date of Mar 29, 2005 and below the download cap.
So, again, something is not matching up and it's difficult to know where to go from here and still be equitable towards all users.
In regards to your right to use bugmenot, the Terms of service expressly state that you cannot impersonate another user. There is no such thing as a public account.
You agree to not use the Service to:
. . .
(c) impersonate any person or entity, including, but not limited
to, a Stardock official, forum leader, guide, moderator or host, or
falsely state or otherwise misrepresent your affiliation with a person
or entity;
Okay, I wasn't aware of that. Thanks for bringing it to my attention. There is a form located here (http://www.bugmenot.com/report.php) which allows site administrators to remove their site from the bugmenot database for reasons such as the above, I would be happy to submit the request if someone from StarDock says it's okay, otherwise I would suggest one of you submit the request yourselves to prevent this sort of thing from occurring again.
...
I did notice the 'creation date' of March 2005, I presume that's when the other account was created. There does seem to be a dual system involved, one dealing with wincustomize, the other with stardock. If you want I'd be happy to send you the email or a screenshot of the email I recieved when I registered the account to prove that the account was created today.
Philly0381
Reply #24 Wednesday, September 5, 2007 1:37 PM
Reply #24 Wednesday, September 5, 2007 1:37 PM
SilentDragoon, my first response was to your original post.
I went back and read your original post, and with out any more info at that time you presented yourself as a person looking for a workaround so you wouldn't have to do what everyone else does if they want something from this site. In your additional posts you have since explained your situation in more detail.
Was I quick to judge, sure I was. Did my replies change and attempt to offer assistance once you explained in more detail?
I went back and read your original post, and with out any more info at that time you presented yourself as a person looking for a workaround so you wouldn't have to do what everyone else does if they want something from this site. In your additional posts you have since explained your situation in more detail.
Was I quick to judge, sure I was. Did my replies change and attempt to offer assistance once you explained in more detail?
SilentDragoon
Reply #25 Wednesday, September 5, 2007 1:41 PM
I seriously don't have $19.95 to spend. I don't have a way of transferring any money. And again, as I've said before:
I have not had 50 MBs. Trust me. Really. This is incredibly frustrating because I would totally agree with your suggestions IF I had had even 50 MBs. But I haven't, as I've said. It also says if you register, you get 500 MBs. If I had somehow exceeded the guest limit of 50 MBs (friends, family, neighbors on the same IP address?), then wouldn't I by registering be able to receive up to 500 MBs? Again, I haven't had that either. As a StarDock member has said, my account reads as being created a long time ago and having downloaded 20 MB. I don't know if you (non-StarDock personnel)can see that or not, I can take a screenshot if you wish.
Ah, frustrated.
Reply #25 Wednesday, September 5, 2007 1:41 PM
You HAVE been receiving a free service, AND goods. The artists that upload to this site, including myself, spend thousands of hours providing FREE skins, themes wallpapers etc. But to make it fair on everyone, and to help with the MASSIVE bandwidth costs of this site, and the staff to run it, we allow you to download up to 50Mb of goods before you have to help with the costs that you have been running up by downloading that 50Mb of goods. FIFTY Mb's is a LOT of stuff!!Don't you think it would be worth the price of a subscription to continue using the site and downloading the fantastic array of stuff on here? Or are you just one of those that thinks everything on the internet should be free, and if it isn't you'll get it from an illegitimate source?
You sound like a decent, intelligent person, so come on, do the right thing. It's not a lot of money is it? It's only a few bucks, and it's worth it for what you get.
If you don't agree with me, I think you should just give up on this site and get your stuff at somewhere like customize.org or deviantart.com, because we are a proper community, strong, and proud of each other and the things we do.
You could be a part of that too......... for just a few bucks.
You sound like a decent, intelligent person, so come on, do the right thing. It's not a lot of money is it? It's only a few bucks, and it's worth it for what you get.
If you don't agree with me, I think you should just give up on this site and get your stuff at somewhere like customize.org or deviantart.com, because we are a proper community, strong, and proud of each other and the things we do.
You could be a part of that too......... for just a few bucks.
I seriously don't have $19.95 to spend. I don't have a way of transferring any money. And again, as I've said before:
I have not had 50 MBs. Trust me. Really. This is incredibly frustrating because I would totally agree with your suggestions IF I had had even 50 MBs. But I haven't, as I've said. It also says if you register, you get 500 MBs. If I had somehow exceeded the guest limit of 50 MBs (friends, family, neighbors on the same IP address?), then wouldn't I by registering be able to receive up to 500 MBs? Again, I haven't had that either. As a StarDock member has said, my account reads as being created a long time ago and having downloaded 20 MB. I don't know if you (non-StarDock personnel)can see that or not, I can take a screenshot if you wish.
Ah, frustrated.
SilentDragoon
Reply #26 Wednesday, September 5, 2007 1:45 PM
SilentDragoon, my first response was to your original post.
I went back and read your original post, and with out any more info at that time you presented yourself as a person looking for a workaround so you wouldn't have to do what everyone else does if they want something from this site. In your additional posts you have since explained your situation in more detail.
Was I quick to judge, sure I was. Did my replies change and attempt to offer assistance once you explained in more detail?
Yes, to your credit they have become more helpful. Thank you. I am sure you can imagine how frustrating it would be on the relieving end of things like that; being taken as a crook by default. Again, I am frustrated with the amount of time this is taking, so in my posts I may come across a bit cross. This isn't directed at you, or anybody here really, just at the circumstances which have conspired to place me in this situation, including of course my own instincts and m.o.
Reply #26 Wednesday, September 5, 2007 1:45 PM
SilentDragoon, my first response was to your original post.
I went back and read your original post, and with out any more info at that time you presented yourself as a person looking for a workaround so you wouldn't have to do what everyone else does if they want something from this site. In your additional posts you have since explained your situation in more detail.
Was I quick to judge, sure I was. Did my replies change and attempt to offer assistance once you explained in more detail?
Yes, to your credit they have become more helpful. Thank you. I am sure you can imagine how frustrating it would be on the relieving end of things like that; being taken as a crook by default. Again, I am frustrated with the amount of time this is taking, so in my posts I may come across a bit cross. This isn't directed at you, or anybody here really, just at the circumstances which have conspired to place me in this situation, including of course my own instincts and m.o.
SilentDragoon
Reply #27 Wednesday, September 5, 2007 1:53 PM
Reply #27 Wednesday, September 5, 2007 1:53 PM
Mostly off-topic: So far I've typed very near to 1500 words, over 6,500 characters, 10 paragraphs, 141 lines, including only my own words. It's about two and a half hours since my first post. I think now we may be getting somewhere.
EDIT: 3.5 pages. Alright!
EDIT: 3.5 pages. Alright!
Philly0381
Reply #28 Wednesday, September 5, 2007 1:57 PM
Reply #28 Wednesday, September 5, 2007 1:57 PM
SilentDragoon I understand fully. We all run into fustrations every day. 
There has been some responses from Stardock reps, but I think it's time that you contacted [email protected] now. We should have pointed out to you that the fourms are a place to seek help, but they are not for Official Stardock Support. Slap our hands!!!
The support folks should have all the information needed to help you in determining you status as of today which would include you new registration.
There has been some responses from Stardock reps, but I think it's time that you contacted [email protected] now. We should have pointed out to you that the fourms are a place to seek help, but they are not for Official Stardock Support. Slap our hands!!!
The support folks should have all the information needed to help you in determining you status as of today which would include you new registration.
Google_Ninja
Reply #29 Wednesday, September 5, 2007 2:08 PM
Reply #29 Wednesday, September 5, 2007 2:08 PM
Clear your browsers cache and cookies. Problem resolved. WHAW!
SilentDragoon
Reply #30 Wednesday, September 5, 2007 2:36 PM
Reply #30 Wednesday, September 5, 2007 2:36 PM
Alright, I've sent off an email. I've now spent 3 hrs, 6 pages, and 2200 words on this issue. All for one stinkin' 600 kb file! Wow, this is tiring. I am glad it is dinner soon (if there is any, that is...)
SilentDragoon
Reply #31 Wednesday, September 5, 2007 2:37 PM
Clear your browsers cache and cookies. Problem resolved. WHAW!
Really? If that works, I'll be so happy. Thank you for the suggestion!
Reply #31 Wednesday, September 5, 2007 2:37 PM
Clear your browsers cache and cookies. Problem resolved. WHAW!
Really? If that works, I'll be so happy. Thank you for the suggestion!
SilentDragoon
Reply #32 Wednesday, September 5, 2007 2:42 PM
Reply #32 Wednesday, September 5, 2007 2:42 PM
OMG. Okay, that worked. THANK YOU, GOOGLE_NINJA!!!
And thanks to everyone else that tried to help. Sorry for being snarky.
RESOLVED
And thanks to everyone else that tried to help. Sorry for being snarky.
RESOLVED
Google_Ninja
Reply #33 Wednesday, September 5, 2007 2:50 PM
Reply #33 Wednesday, September 5, 2007 2:50 PM
Your welcome SilentDragoon!
Having the answer finally prompted me to register here.
So its all good.
Having the answer finally prompted me to register here.
So its all good.
DorkCoffeez
Reply #35 Wednesday, September 5, 2007 4:05 PM
Reply #35 Wednesday, September 5, 2007 4:05 PM
Glad to hear it works for you now. Let us know if you have further troubles.
Donald Zuchowski
Reply #36 Friday, September 7, 2007 10:19 PM
Reply #36 Friday, September 7, 2007 10:19 PM
[Edited by ID]
Do not post instructions on how to avoid download limits.
Do not post instructions on how to avoid download limits.
CerebroJD
Reply #37 Friday, September 7, 2007 10:28 PM
Reply #37 Friday, September 7, 2007 10:28 PM
Donald Zuchowski... explaining how to circumvent the download limit on WinCustomize is not acceptable.
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Reply #21 Wednesday, September 5, 2007 1:25 PM
I am assuming the site made record of your IP and in the original 'register' and your *new* account is still on the same IP (I don't personally know the details of how that works). I guess thats the price to pay for not registering with your own information to start with.
WC is a good site and the more you use it the more your going to want it and all its features. Subscribing to WC is worth the money.
I agree with your diagnosis. Now, just bear with me, and imagine that I might possibly be telling the truth. Just, for the purposes of discussion, imagine that I wasn't trying to scam the site or whatever it is people seem to see as the reason for not giving me a solution other than 'subscribe.'
Must I register a second account on a different IP to be free of this? Then I'm doing something which I feel will be taken the wrong way, i.e. 'oh look he's trying to deceive us with a new account.'
Is it possible for someone at StarDock to look at my account, confirm the fact that I've registered today, that my IP hasn't ever downloaded anything, and get rid of the error? If so, that would be dandy.