What's with the poor customer support?
Seems no one reads this forum.
Sunday, May 13, 2007 by bodean | Discussion: ObjectDock
A few days goes by, and no replies or support from anyone. Am I throwing $20 dollars away? Maybe I should have gone with Rocketdock. I have yet to see any support for any issue posted on this forum.
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Nimbin
Reply #2 Sunday, May 13, 2007 4:45 AM
Reply #2 Sunday, May 13, 2007 4:45 AM
bodean, before you get on your high horse, this is a wincustomize forum not stardock, if you are having problems with a stardock product, email stardock support. your not likely to have anyone want to help you with the tone you are taking either, maybe if you were polite about it there would bge more answers to your questions here, as for myself i am very disinclined to offer any help. so looks like you stuck to emailed stardock support.
have fun and good luck
have fun and good luck
WebGizmos
Reply #3 Sunday, May 13, 2007 5:26 AM
Reply #3 Sunday, May 13, 2007 5:26 AM
Also...posting what your problem actually is would be a great way to get help. Can't help if we don't know. 
MySecret
Reply #4 Sunday, May 13, 2007 6:39 AM
Reply #4 Sunday, May 13, 2007 6:39 AM
If we are unable to answer the questions that you ask then we do not reply..hoping someone may read it that does. If you find that a question has not been answered here then it means we do not know the answer & it is in your best interest to email [email protected]. 
It's My Secret
It's My Secret
Alternate Setting
Reply #5 Sunday, May 13, 2007 7:00 AM
Reply #5 Sunday, May 13, 2007 7:00 AM
A well phrased response MySecret - very much in keeping with the Community based responses I enjoy reading....
Uvah
Reply #6 Sunday, May 13, 2007 7:53 AM
Reply #6 Sunday, May 13, 2007 7:53 AM
One thing I can honestly say is that, even though I'm not with WC that long, I have never encountered any problems with any programs. Some minor glitches sure but...the help has always been there for me. Ask and you get results...its that simple.
Bichur
Reply #7 Sunday, May 13, 2007 11:05 AM
don't forget Nimbin - crossovers
but even then, Phuilly0381 got it:
from the Stardock Support page:
which then takes us to MySecrets reply about people not anwering if they don't know.
I don't know when ODock full Vista x64 will be ready - I do know, getting an ETA on it from Support is slim. Support has stated several times in various threads, they don't want to state an ETA then miss it, pissing people off even more. Personally, if it was me - I'd tell people = "You get an ETA when Brad gives you one, you ain't writing my check" -- but that's just me.
I suggest instead of posting requests about x64 - try bumping this post every so often.
On a side note: kinda cheap to take potshots at support over the weekend - don't ya think?
Reply #7 Sunday, May 13, 2007 11:05 AM
bodean, before you get on your high horse, this is a wincustomize forum not stardock,
don't forget Nimbin - crossovers
but even then, Phuilly0381 got it:
The forums are meant for subscribers and visitors to ask and answer questions
from the Stardock Support page:
which then takes us to MySecrets reply about people not anwering if they don't know.
I don't know when ODock full Vista x64 will be ready - I do know, getting an ETA on it from Support is slim. Support has stated several times in various threads, they don't want to state an ETA then miss it, pissing people off even more. Personally, if it was me - I'd tell people = "You get an ETA when Brad gives you one, you ain't writing my check" -- but that's just me.
I suggest instead of posting requests about x64 - try bumping this post every so often.
On a side note: kinda cheap to take potshots at support over the weekend - don't ya think?
Philly0381
Reply #8 Sunday, May 13, 2007 4:12 PM
All right, may first mention in a thread that I said something correct!
That is me isn't it? Could be someone else, darn I thought I said that!!!!
Reply #8 Sunday, May 13, 2007 4:12 PM
but even then, Phuilly0381 got it:
The forums are meant for subscribers and visitors to ask and answer questions
The forums are meant for subscribers and visitors to ask and answer questions
All right, may first mention in a thread that I said something correct!
That is me isn't it? Could be someone else, darn I thought I said that!!!!
Bichur
Reply #9 Sunday, May 13, 2007 11:23 PM
Sorry Philly0381, I was trying to read some of Zubaz' posts but all the red underlines were distracting, so I had my spellchecker turned off...
Reply #9 Sunday, May 13, 2007 11:23 PM
That is me isn't it?
Sorry Philly0381, I was trying to read some of Zubaz' posts but all the red underlines were distracting, so I had my spellchecker turned off...
vStyler
Reply #10 Sunday, May 13, 2007 11:41 PM
Low blow, point deducted
Reply #10 Sunday, May 13, 2007 11:41 PM
I was trying to read some of Zubaz' posts but all the red underlines were distracting, so I had my spellchecker turned off...
Low blow, point deducted
Bichur
Reply #11 Sunday, May 13, 2007 11:54 PM
I know, but I haven't picked on Aaron in a while.
Reply #11 Sunday, May 13, 2007 11:54 PM
Low blow, point deducted
I know, but I haven't picked on Aaron in a while.
scorpNZ
Reply #12 Monday, May 14, 2007 12:34 AM
*Scratches head* Que twilight zone music; What support are you talk'n about do you mean from support (been covered by above posts), if however it's no help from members i coulda sworn Bichur & my secret live here
Reply #12 Monday, May 14, 2007 12:34 AM
I have yet to see any support for any issue posted on this forum.
*Scratches head* Que twilight zone music; What support are you talk'n about do you mean from support (been covered by above posts), if however it's no help from members i coulda sworn Bichur & my secret live here
ZubaZ
Reply #13 Monday, May 14, 2007 7:41 AM
I'm watching you Troll. You are on my *litst* and rapidly moving outsid my circle of trust.
Reply #13 Monday, May 14, 2007 7:41 AM
I was trying to read some of Zubaz' posts but all the red underlines were distracting, so I had my spellchecker turned off...
Wow. Just Wow.I'm watching you Troll. You are on my *litst* and rapidly moving outsid my circle of trust.
vStyler
Reply #14 Monday, May 14, 2007 7:47 AM
and once your outside the circle.. GREAT movie
Reply #14 Monday, May 14, 2007 7:47 AM
outside my circle of trust.
and once your outside the circle..
GREAT movie
Jafo
Reply #15 Monday, May 14, 2007 8:06 AM
Reply #15 Monday, May 14, 2007 8:06 AM
so I had my spellchecker turned off
No-one turns me off.....
Bichur
Reply #16 Monday, May 14, 2007 9:03 AM
Glad you quoted before you said that Jafo.
Reply #16 Monday, May 14, 2007 9:03 AM
so I had my spellchecker turned off
No-one turns me off.....
Glad you quoted before you said that Jafo.
MySecret
Reply #17 Monday, May 14, 2007 9:15 AM
Dang my secret is out...got everything here but the kitchen sink...what can I say I like the place. But I usually do not answer if I do not know the question...maybe now I will ...just to hear myself type 
I've been lucky so far not to get get caught Jafo always looking over my shoulder waiting for the spell checker police to come knocking at my door 
Someday, somewhere when I am least expecting it....
It's My Secret
Reply #17 Monday, May 14, 2007 9:15 AM
if however it's no help from members i coulda sworn Bichur & my secret live here
Dang my secret is out...got everything here but the kitchen sink...what can I say I like the place. But I usually do not answer if I do not know the question...maybe now I will ...just to hear myself type 
No-one turns me off.....
I've been lucky so far not to get get caught Jafo
always looking over my shoulder waiting for the spell checker police to come knocking at my door 
Someday, somewhere when I am least expecting it....
It's My Secret
DorkCoffeez
Reply #19 Monday, May 14, 2007 11:52 AM
Reply #19 Monday, May 14, 2007 11:52 AM
Hi,
Well I am from support. While everyone is right the best way to get full support is through [email protected] I am here to help. Support does have a presence here but our first attention of the day will always be our support email. How can I help?
Seabass6.7
Well I am from support. While everyone is right the best way to get full support is through [email protected] I am here to help. Support does have a presence here but our first attention of the day will always be our support email. How can I help?
Seabass6.7
ZubaZ
Reply #20 Monday, May 14, 2007 12:04 PM
Reply #20 Monday, May 14, 2007 12:04 PM
Seebass . . one of these?
https://forums.wincustomize.com/?g=search&search=bodean&type=user&options=0&exact=0
https://forums.wincustomize.com/?g=search&search=bodean&type=user&options=0&exact=0
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Reply #1 Sunday, May 13, 2007 2:03 AM
The forums are meant for subscribers and visitors to ask and answer questions about common experiences that they run into using the software. Stardock staff does not monitor the forums. There are forum monitors that usually will try and assist where they can.
Have you emailed Stardock so they can be aware of your problem?