Worst sales support ever
Sunday, March 4, 2007 by Jeffrey Bombard | Discussion: WinCustomize Talk
Well, looks like I'm gonna have to do without renewing my Object Desktop account. Trying to use the same card, address, previously used to initially purchase and previously update OD and these guys still can't process my order. Sales support even verified that the address I used is the same as the address that was previously used and accepted. Yet somehow it is "my fault" and therefore I should set up a PayPal account solely for the purpose of renewing my account. I think not. When the sales support staff cannot get off there rearend and make a couple of calls to verify my card and process my order then I think my money needs to be spent elsewhere. I've been a loyal customer for a long time now, and it's amazing to see how Stardock has changed from going the extra mile for each and every customer to an "our way or the highway" attitude. It looks like all this mingling with Microsoft has made them worse for the wear. Considering the great engineers in Stardock, it's sad to see them crippled with such a subpar sales support team. Anyway, just needed to vent while I try and find some other tools to customize my desktop *sigh*.
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Reply #21 Wednesday, March 7, 2007 11:39 PM
Jeffrey ....I'll make a point of passing your problem on to the appropriate people for you. Just hang in there....something will be fixed, one way or another....