Support Ticket Unanswered
Submitted Dec 11 2006
Sunday, February 18, 2007 by WebGizmos | Discussion: Stardock Support General
On Dec 11 2006 I submitted a support ticket regarding a problem with IconDeveolper...it doesn't recognize .ip packages...go figure!
I have yet to receive any kind of update to this ticket and the only response has been that it was received. It is a Critical problem and was also Escalated in status. So the question begs...how long does someone have to wait before a critical problem is fixed? And if its is recognized as being critical why is it not being fixed?
I have yet to receive any kind of update to this ticket and the only response has been that it was received. It is a Critical problem and was also Escalated in status. So the question begs...how long does someone have to wait before a critical problem is fixed? And if its is recognized as being critical why is it not being fixed?
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Reply #41 Tuesday, February 20, 2007 6:56 AM