Support Ticket Unanswered
Submitted Dec 11 2006
Sunday, February 18, 2007 by WebGizmos | Discussion: Stardock Support General
On Dec 11 2006 I submitted a support ticket regarding a problem with IconDeveolper...it doesn't recognize .ip packages...go figure!
I have yet to receive any kind of update to this ticket and the only response has been that it was received. It is a Critical problem and was also Escalated in status. So the question begs...how long does someone have to wait before a critical problem is fixed? And if its is recognized as being critical why is it not being fixed?
I have yet to receive any kind of update to this ticket and the only response has been that it was received. It is a Critical problem and was also Escalated in status. So the question begs...how long does someone have to wait before a critical problem is fixed? And if its is recognized as being critical why is it not being fixed?
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yrag
Reply #22 Monday, February 19, 2007 8:55 PM
That would be correct, Honey.
Reply #22 Monday, February 19, 2007 8:55 PM
anytime i click 'download' on an icon package the default open with is icondeveloper.
That would be correct, Honey.
yrag
Reply #25 Monday, February 19, 2007 9:01 PM
Reply #25 Monday, February 19, 2007 9:01 PM
I can hear you scratching your head from here, Troll. As soon as you change it to IP and then open Icondeveloper, it will change your icon manager back to ID .....so either, don't ever open ID (and IP will be your icon mgr) or leave it as ID and IP will still work correctly.
CerebroJD
Reply #27 Monday, February 19, 2007 9:14 PM
Reply #27 Monday, February 19, 2007 9:14 PM
Yrag, is there a setting in ID to tell it NOT to restore file associations on launch? Or not to restore that one?
yrag
Reply #28 Monday, February 19, 2007 9:21 PM
Reply #28 Monday, February 19, 2007 9:21 PM
Yeah....Tools/ File Types. Un-check 'Check File Associations on 'startup'.
Bichur
Reply #29 Monday, February 19, 2007 9:22 PM
Reply #29 Monday, February 19, 2007 9:22 PM
you snuck #22 in on me
right now, when I click to download an icon package the default is IconPackager
when I opened IDev, my preferences still stay (only .ico is checked)
when I open a folder with icons, group by type, show in groups - the .ico files are listed under 'edit with icondeveloper'
at what point will it change back?
right now, when I click to download an icon package the default is IconPackager
when I opened IDev, my preferences still stay (only .ico is checked)
when I open a folder with icons, group by type, show in groups - the .ico files are listed under 'edit with icondeveloper'
at what point will it change back?
yrag
Reply #30 Monday, February 19, 2007 9:28 PM
When you check them all. It only changes the 'edit' preference in file types, so it doesn't affect IP. It should work fine (should being the operative word)
Reply #30 Monday, February 19, 2007 9:28 PM
at what point will it change back?
When you check them all. It only changes the 'edit' preference in file types, so it doesn't affect IP. It should work fine (should being the operative word)
Bichur
Reply #31 Monday, February 19, 2007 9:35 PM
Reply #31 Monday, February 19, 2007 9:35 PM
so then if I leave .ip and .iptheme unchecked the default to open with when I download should stay at iconpackager, right?
yrag
Reply #32 Monday, February 19, 2007 9:44 PM
Reply #32 Monday, February 19, 2007 9:44 PM
If I understand your question, the answer is no. You can check all four boxes....it doesn't matter. When you download, you must save it (it makes no difference if it says open with ID or IP - as long as it's one of them). Once it's downloaded, when you double click it, it will install via IP. (ID is only listed as an edit tool).
Bichur
Reply #33 Monday, February 19, 2007 9:53 PM
Reply #33 Monday, February 19, 2007 9:53 PM
okay - I save them anyway - usually download via leechget due to dialup
just wondering - it would take me a couple of hours to try the open with dialog when downloading via FF so see if it would work.
just wondering - it would take me a couple of hours to try the open with dialog when downloading via FF so see if it would work.
yrag
Reply #34 Monday, February 19, 2007 10:01 PM
Are they ever going to move that pole closer?????? Tell them what your job responsibilities are on this site. Maybe they're troll lovers and it'll get them motivated.
Reply #34 Monday, February 19, 2007 10:01 PM
due to dialup
Are they ever going to move that pole closer?????? Tell them what your job responsibilities are on this site. Maybe they're troll lovers and it'll get them motivated.
Frogboy
Reply #35 Monday, February 19, 2007 10:35 PM
Reply #35 Monday, February 19, 2007 10:35 PM
Brad...what's happening is when I go to download an .ip package and click on it I'm prompted to install it with IconDeveloper (not sure if thats how it was meant to installed or not)...as I was with the Frois-01.ip...it doesn't recognize the package.
Ah so IconDeveloper took over the .ip extension.
Here's wht you should do:
1) Open IconDeveloper
2) Go to the Tools menu
3) Choose preferences
4) De-delect .ip files
I havne't personally had problems with IconDeveloper opening up .ip files but there's not a very good reason for it to be associating with .ip files in the first place IMO.
Right now, the IconDeveloper lead is working on SkinStudio 5.5 so after that we'll revisit IconDeveloper.
Bichur
Reply #36 Monday, February 19, 2007 10:49 PM
hmmm... there's a thought....
Reply #36 Monday, February 19, 2007 10:49 PM
Maybe they're troll lovers and it'll get them motivated.
hmmm... there's a thought....
ZubaZ
Reply #37 Monday, February 19, 2007 10:56 PM
Reply #37 Monday, February 19, 2007 10:56 PM
Who hasn't loved a troll? (At least once . . in college . . . experimenting)
Bichur
Reply #38 Monday, February 19, 2007 11:09 PM
Reply #38 Monday, February 19, 2007 11:09 PM
ah... college...parties...youngsters out experimenting..restraining orders....
WebGizmos
Reply #40 Tuesday, February 20, 2007 4:34 AM
Reply #40 Tuesday, February 20, 2007 4:34 AM
Brad...I think I got it worked out now...I talked with Yrag about it and he made some suggestions that I think fixed it as well. Opened folder options then file types...and seems .ip & .ipthemes were both being opened with IconDeveloper rather than Iconpackager. And usually I would just save any Iconpackages to a folder and open and install it from there by just clicking on it.
But it just seemed strange that IconDeveloper didn't recognize an .ip package since thats what I was being prompted to open it with.
But like I said...the problem seems to be worked out...not sure if its a permanent solution, but I guess we'll see.
But it just seemed strange that IconDeveloper didn't recognize an .ip package since thats what I was being prompted to open it with.
But like I said...the problem seems to be worked out...not sure if its a permanent solution, but I guess we'll see.
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Reply #21 Monday, February 19, 2007 8:54 PM
Just found it Cerebro, but thanks
WebGizmo - open icon developer, tools, preferences, uncheck .iptheme & .ip, apply then try it - Went and looked on a whim and they were checked I just unchecked them and now the default to open .ip is IconPackager 3.20
let me know