Report New WinCustomize Bugs and Other Issues
Tuesday, January 16, 2007 by T-Man | Discussion: WinCustomize Site Issues
While we have worked very hard to make the new site error free there are always a issue here and there that were simply missed. So this is the place that we would like you to submit site issues to.
Please take the time to read through items that have already been submitted so that you are not duplicating issues. This will make it much easier for us in determining new or old bugs.
Also, when reporting a problem its very important that you include the URL to the page where the problem occured. Also be as descriptive as possible. And if it is a display issue please be sure to include what browser you are running and its version.
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andrew_
Reply #282 Thursday, February 22, 2007 8:02 AM
Reply #282 Thursday, February 22, 2007 8:02 AM
Necaradan666, Well youre definately the first to report that issue 
I'm not sure that will give you any comfort though. That's something that I sure havent seen since we started working on the new wincustomize, and something that I havent seen since I started working on the forums about a year ago. As a friendly suggestion, you might want to try tweaking your settings. That message typically happens when IE has a heckuva time downloading content for a website, from another website, or when IE prematurely terminates some script that is running in the background. If you find that this is isolated to IE7 (and not IE6) then that may be a clue as well. If you can nail down exactly what is causing this (as it's almost definately a client problem) then we can see if there is anything we can do to prevent it.
I'm not sure that will give you any comfort though. That's something that I sure havent seen since we started working on the new wincustomize, and something that I havent seen since I started working on the forums about a year ago. As a friendly suggestion, you might want to try tweaking your settings. That message typically happens when IE has a heckuva time downloading content for a website, from another website, or when IE prematurely terminates some script that is running in the background. If you find that this is isolated to IE7 (and not IE6) then that may be a clue as well. If you can nail down exactly what is causing this (as it's almost definately a client problem) then we can see if there is anything we can do to prevent it.
NightTrainthedark
Reply #283 Thursday, February 22, 2007 8:16 AM
Just a thought that maybe your security settings are too high.
Reply #283 Thursday, February 22, 2007 8:16 AM
Almost every time I visit any page on wincustomize.com I get a Internet Explorer cannot open the Internet Site error.
Just a thought that maybe your security settings are too high.
AzDude
Reply #284 Thursday, February 22, 2007 8:42 AM
Reply #284 Thursday, February 22, 2007 8:42 AM
WinCustomise Browser not working right with Vista 64bit - are you gonna add to it VistaStudio Logon and Dreams ?
andrew_
Reply #285 Friday, February 23, 2007 8:23 AM
Reply #285 Friday, February 23, 2007 8:23 AM
WinCustomise Browser not working right with Vista 64bit - are you gonna add to it VistaStudio Logon and Dreams ?
That's extremely off-topic. This post is for issues surrounding the website www.wincustomize.com. Please post your question in the proper software support forum, and I'm sure that one of our support staff will be happy to answer it.
MySecret
Reply #287 Monday, February 26, 2007 10:33 AM
Reply #287 Monday, February 26, 2007 10:33 AM
dragonmage: I see that you are using FireFox 1.5.0.9...There have been known and fixed issues in Firefox specifically pertaining to cursors after that version. One problem was in relation to how the cursor interacted within some pages. The most current update to 2.0.0.2 also fixes a security issue regarding cursors. Sorry it took so long to get back to you. 
I definitely suggest that you first uninstall FireFox & download & install the newest version. Your profile, extensions & preferences etc will be imported for you. Also most of the extensions have been updated.
Test out the pages here & see if that helps. If that does not help an extension you are using may be affecting how the page is scrolled with your cursor. I know that FireFox checks for compatibly issues but a few of mine have loaded but borked either the whole page or messed up other extensions. So disable all the extensions, restart FireFox, test pages & enable each 1 at a time.
If none of the above changes anything then maybe trying an extension called SmoothWheel may help
It's My Secret
I definitely suggest that you first uninstall FireFox & download & install the newest version. Your profile, extensions & preferences etc will be imported for you. Also most of the extensions have been updated.
Test out the pages here & see if that helps.
If that does not help an extension you are using may be affecting how the page is scrolled with your cursor. I know that FireFox checks for compatibly issues but a few of mine have loaded but borked either the whole page or messed up other extensions. So disable all the extensions, restart FireFox, test pages & enable each 1 at a time. If none of the above changes anything then maybe trying an extension called SmoothWheel may help
It's My Secret
Philly0381
Reply #288 Monday, February 26, 2007 4:03 PM
Reply #288 Monday, February 26, 2007 4:03 PM
Not that this is anything major, but at the bottom of the forum page where it allows you to delete cookies created by the forum I get an error saying it cannot find this Web Page. Like I said, not anything major.
MySecret
Reply #289 Monday, February 26, 2007 4:16 PM
Reply #289 Monday, February 26, 2007 4:16 PM
hmm dragonmage's post on the 23rd is gone
It's My Secret
It's My Secret
andrew_
Reply #290 Tuesday, February 27, 2007 9:22 AM
Reply #290 Tuesday, February 27, 2007 9:22 AM
WWW Link
When I go to look at a screenshot this is what I see/don't see.
Now some time back I asked why I was not able to delete any of my skins and I'm still waitning for either a fix or answer.
When I go to look at a screenshot this is what I see/don't see.
Now some time back I asked why I was not able to delete any of my skins and I'm still waitning for either a fix or answer.
Bushman, Did you forget to post a link to a screenshot or? I dont quite follow that last reply. Please be patient with bug reports. Usually when it's quiet that means we're hard at work 
Not that this is anything major, but at the bottom of the forum page where it allows you to delete cookies created by the forum I get an error saying it cannot find this Web Page. Like I said, not anything major.
Thanks for letting us know, however this belongs in the 'Forum Bug Thread' post. Please make note for the future
ZubaZ
Reply #291 Tuesday, February 27, 2007 10:11 AM
For the average user (and all the others really) . . the forums are part of wincustomize.
Reply #291 Tuesday, February 27, 2007 10:11 AM
Thanks for letting us know, however this belongs in the 'Forum Bug Thread' post. Please make note for the future
For the average user (and all the others really) . . the forums are part of wincustomize.
andrew_
Reply #293 Tuesday, February 27, 2007 3:11 PM
Reply #293 Tuesday, February 27, 2007 3:11 PM
Oopses are allowed
I just thought I would let everyone know. We spent a lot of time today working on the upload2.aspx issues that people were reporting. It was something very very difficult to debug, as it was happening only on the servers and not in our local testing environment.
We *believe* we have a fix up and running.
Thanks to everyone for your patience while we ironed this out. And thanks to those users who replied to our emails to help us reproduce the problem. Rest assured if any other issues rear their ugly heads, we'll give it our full attention and treat it with priority.
bman654
Reply #294 Tuesday, February 27, 2007 5:03 PM
Reply #294 Tuesday, February 27, 2007 5:03 PM
I just tried again and got the exact same black screen I sent you earlier today. But there is a green progress bar in the status bar at the bottom of IE that acts like it is doing *something* even though ie tells me the page is done.
I'll let it be and see if it is magically loading the file in the background or something.
I'll let it be and see if it is magically loading the file in the background or something.
ArileenDesign
Reply #295 Tuesday, February 27, 2007 5:06 PM
Reply #295 Tuesday, February 27, 2007 5:06 PM
as always since 20-22 days i can't upload my dxtheme
here the screenshot with the error
here the screenshot with the error
bman654
Reply #296 Tuesday, February 27, 2007 5:30 PM
Reply #296 Tuesday, February 27, 2007 5:30 PM
Arrgh!
Okay I waited about 20 minutes on that black page. During that time something was going on b/c that progress bar at the bottom of ie was acting like it was loading something and my upload bandwidth was saturated. I could tell by the slow responsiveness of a terminal session I had open. After about 20 minutes I noticed my bandwidth was normal again so I check and now I am back at the upload2 form.
It has my Skin Name filled in.
It has my Category filled in.
It has my description filled in.
It does not have the paths to my thumbnail or .dream file filled in.
There is nothing on there suggesting my upload was either successful or not successful. This is very similar to my intial problems with the upload2 page with 1 exception: My initial problems at least showed me that an upload was occurring and had a little progress meter showing how much had been uploaded. Now I am just getting a blank black page with no indication anything is going on other than ie showing activity in the status bar.
So as far as I can tell, it is still not working at least for me.
Okay I waited about 20 minutes on that black page. During that time something was going on b/c that progress bar at the bottom of ie was acting like it was loading something and my upload bandwidth was saturated. I could tell by the slow responsiveness of a terminal session I had open. After about 20 minutes I noticed my bandwidth was normal again so I check and now I am back at the upload2 form.
It has my Skin Name filled in.
It has my Category filled in.
It has my description filled in.
It does not have the paths to my thumbnail or .dream file filled in.
There is nothing on there suggesting my upload was either successful or not successful. This is very similar to my intial problems with the upload2 page with 1 exception: My initial problems at least showed me that an upload was occurring and had a little progress meter showing how much had been uploaded. Now I am just getting a blank black page with no indication anything is going on other than ie showing activity in the status bar.
So as far as I can tell, it is still not working at least for me.
Daiwa
Reply #297 Tuesday, February 27, 2007 8:14 PM
Reply #297 Tuesday, February 27, 2007 8:14 PM
Using FF 2.0.0.2 (with IETab Add-in) & IE6 on W2k SP4.
In both browsers, the navigation-bar drop-down menus are opening very slowly and in incremental stuttering steps from top left to bottom right, gradually over several seconds. These menus open very smoothly & fast on my XP rigs using the same browsers.
The W2k rig is a P3/500, which is a bit long in the tooth, but wouldn't think that would be the cause of such a dramatic difference.
In both browsers, the navigation-bar drop-down menus are opening very slowly and in incremental stuttering steps from top left to bottom right, gradually over several seconds. These menus open very smoothly & fast on my XP rigs using the same browsers.
The W2k rig is a P3/500, which is a bit long in the tooth, but wouldn't think that would be the cause of such a dramatic difference.
andrew_
Reply #298 Wednesday, February 28, 2007 8:39 AM
Reply #298 Wednesday, February 28, 2007 8:39 AM
Brandon71, Despite our best efforts, we havent been able to produce the black screen that you have mentioned. It appears as if your browser of choice is having a hard time rendering a 50% transparent black div. We put a semi-transparent black layer over top the page while the background upload (the green progress bar you saw) is in progress. After the upload is complete, the mask dissappears and the page is then auto-posted and your skin is processed. So it sounds like your browser is just having a hard time with the entire process. We're working on getting a Vista system with IE7 installed to see if there is any difference from an XP system with IE7 installed.
bman654
Reply #299 Wednesday, February 28, 2007 11:42 AM
Reply #299 Wednesday, February 28, 2007 11:42 AM
Weird. I remember when it did show the progress bar that it looked as you described. Everything else was dimmed. I'm not sure what might have changed on my system to make this not work anymore.
Can you tell me if my upload worked? Like I said, when it was done, I was back on the upload form with no indication whether or not it worked. I certainly don't see my dream available but maybe it is stuck in a moderator queue or something. I don't know how to tell.
Later today I will try again from my wife's XP-Pro/IE-6 system and see what happens. I'll let you know.
Can you tell me if my upload worked? Like I said, when it was done, I was back on the upload form with no indication whether or not it worked. I certainly don't see my dream available but maybe it is stuck in a moderator queue or something. I don't know how to tell.
Later today I will try again from my wife's XP-Pro/IE-6 system and see what happens. I'll let you know.
NightTrainthedark
Reply #300 Wednesday, February 28, 2007 12:26 PM
Reply #300 Wednesday, February 28, 2007 12:26 PM
On several occasions, I have gotten bombarded by Notification emails of new skins uploaded. They come about 20 at a time and are not addressed to me, but the person that uplaoded a new skin is on my Watch list. I should have reported this earlier but deleting them is easy so I forget.
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Reply #281 Wednesday, February 21, 2007 8:47 PM