Report New WinCustomize Bugs and Other Issues
Tuesday, January 16, 2007 by T-Man | Discussion: WinCustomize Site Issues
While we have worked very hard to make the new site error free there are always a issue here and there that were simply missed. So this is the place that we would like you to submit site issues to.
Please take the time to read through items that have already been submitted so that you are not duplicating issues. This will make it much easier for us in determining new or old bugs.
Also, when reporting a problem its very important that you include the URL to the page where the problem occured. Also be as descriptive as possible. And if it is a display issue please be sure to include what browser you are running and its version.
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Fairyy~
Reply #243 Friday, February 9, 2007 12:31 PM
Oddly enough I havent had too much trouble the last few days - but I have had the same problem as cjwoodfill since the site launched - I can't get firefox to hold my user name and password no matter what I try - I have to re-add it each time I come back.
I was hoping it would fix itself ...
Reply #243 Friday, February 9, 2007 12:31 PM
Regarding the 404s. Yeah, they started appearing yesterday. We were dealing with a crazy login issue all day yesterday and couldnt address the 404 errors. I'll be having a look at them today, however. Is it a full moon or something? Because the last few days we've had crazy random problems pop up that havent been a problem since we launched...
Oddly enough I havent had too much trouble the last few days - but I have had the same problem as cjwoodfill since the site launched - I can't get firefox to hold my user name and password no matter what I try - I have to re-add it each time I come back.
I was hoping it would fix itself ...
unclerob
Reply #244 Saturday, February 10, 2007 1:30 AM
Reply #244 Saturday, February 10, 2007 1:30 AM
I'm not sure where I should post this so I'll start here and see what happens.
I may be wrong but I'm pretty sure that the download numbers on the summary pages are not correct.
ex. https://www.wincustomize.com/top.aspx?type=authors&sort=0&libid=1
If you check out total windowblinds downloads by author for the past 30 days,
it shows that I have 1797 (a decent number in the wb category to be sure) but it should probably higher than that. I just released an update to one of my wb themes (black vista basic) on feb.4, and it was @ 23000 total downloads on the 4th, it's now @ 27900+, so in the last week it's gained 4000+ downloads and that doesn't include the downloads that I've rec'd on my other 2 wb's. However, the wb summary page for the past 30 days doesn't reflect this. Same thing for the summary page for bootskins (just change the libid value in the link above to 32). My bootskin downloads have dropped quite a bit which is accurate but I still think I have higher download#'s than are being shown on the page.
I also notice that the summary pages that show downloads for "yesterday" don't happen to work at all. I've tried this on other pc's just to rule out a problem on my own pc's and it doesn't produce any results. The page doesn't error out or produce any error messages, it just blanks out the page, no data is shown under any of the column headers.
Should I be posting this here or under another thread - I don't think I need to start another thread just for this? Has anyone else seen this? Is this just a site issue that will be worked on in the future as time permits?
Just thought I would ask the question - thanks for any light you can shed on this topic.
I may be wrong but I'm pretty sure that the download numbers on the summary pages are not correct.
ex. https://www.wincustomize.com/top.aspx?type=authors&sort=0&libid=1
If you check out total windowblinds downloads by author for the past 30 days,
it shows that I have 1797 (a decent number in the wb category to be sure) but it should probably higher than that. I just released an update to one of my wb themes (black vista basic) on feb.4, and it was @ 23000 total downloads on the 4th, it's now @ 27900+, so in the last week it's gained 4000+ downloads and that doesn't include the downloads that I've rec'd on my other 2 wb's. However, the wb summary page for the past 30 days doesn't reflect this. Same thing for the summary page for bootskins (just change the libid value in the link above to 32). My bootskin downloads have dropped quite a bit which is accurate but I still think I have higher download#'s than are being shown on the page.
I also notice that the summary pages that show downloads for "yesterday" don't happen to work at all. I've tried this on other pc's just to rule out a problem on my own pc's and it doesn't produce any results. The page doesn't error out or produce any error messages, it just blanks out the page, no data is shown under any of the column headers.
Should I be posting this here or under another thread - I don't think I need to start another thread just for this? Has anyone else seen this? Is this just a site issue that will be worked on in the future as time permits?
Just thought I would ask the question - thanks for any light you can shed on this topic.
Kperry
Reply #245 Saturday, February 10, 2007 11:06 AM
Reply #245 Saturday, February 10, 2007 11:06 AM
Not sure if mentioned, and this is also new to me. Today after logging in, I log in as kperry, a few seconds later it changes to (Stardock User) I have checked to see if my WinCustomize subscription is expired, and seems I'm good until November.
With this login, I am receiving all the (un-wanted) ads on each page I visit.
* Not sure if it has been resolved, but after typing this, I was logged in under my WinCustomize account. Weird...
With this login, I am receiving all the (un-wanted) ads on each page I visit.
* Not sure if it has been resolved, but after typing this, I was logged in under my WinCustomize account. Weird...
Cavan1
Reply #246 Saturday, February 10, 2007 12:37 PM
Reply #246 Saturday, February 10, 2007 12:37 PM
Not sure if this has been mentioned, and this thread is getting a little long to go thru and check. Downloading of skins is very slow, has been since day one of new site.
I just downloaded a wallpaper before posting as one last test. The download rate never got above 40 KB per second for a 2.3 MB file. I am on a 5 meg DSL, it is capable of downloading at 500 plus KB per second. I have tested downloads morning, noon and night, time of day makes no difference.
I always test at other sites to make sure it is not my end, while typing this I went to another skinning site and downloaded a 8.9 meg file in 19 seconds.
I just downloaded a wallpaper before posting as one last test. The download rate never got above 40 KB per second for a 2.3 MB file. I am on a 5 meg DSL, it is capable of downloading at 500 plus KB per second. I have tested downloads morning, noon and night, time of day makes no difference.
I always test at other sites to make sure it is not my end, while typing this I went to another skinning site and downloaded a 8.9 meg file in 19 seconds.
Z71
Reply #247 Saturday, February 10, 2007 1:42 PM
Ditto.
But, I am staying log-in longer this time...........
Reply #247 Saturday, February 10, 2007 1:42 PM
Not sure if mentioned, and this is also new to me. Today after logging in, I log in as kperry, a few seconds later it changes to (Stardock User) I have checked to see if my WinCustomize subscription is expired, and seems I'm good until November.
With this login, I am receiving all the (un-wanted) ads on each page I visit.
With this login, I am receiving all the (un-wanted) ads on each page I visit.
Ditto.
But, I am staying log-in longer this time...........
BigDogBigFeet
Reply #248 Saturday, February 10, 2007 3:08 PM
I'm having the same problem. I'm using SDC 2.38d.213(Beta)build 140, XP SP2 and have no error messages. I just can't login and I'm being auto logged in as stardock user. ***edit*** The problem seems to have corrected itself.
Reply #248 Saturday, February 10, 2007 3:08 PM
Not sure if mentioned, and this is also new to me. Today after logging in, I log in as kperry, a few seconds later it changes to (Stardock User) I have checked to see if my WinCustomize subscription is expired, and seems I'm good until November.
With this login, I am receiving all the (un-wanted) ads on each page I visit.
With this login, I am receiving all the (un-wanted) ads on each page I visit.
I'm having the same problem. I'm using SDC 2.38d.213(Beta)build 140, XP SP2 and have no error messages. I just can't login and I'm being auto logged in as stardock user. ***edit*** The problem seems to have corrected itself.
BigDogBigFeet
Reply #249 Saturday, February 10, 2007 3:53 PM
Reply #249 Saturday, February 10, 2007 3:53 PM
And, since I reported this awhile back, I still can't insert line feeds in my posts, replies, or when editing posts. As noted above I'm using SDC 2.38d.213(Beta) build 140. I press the enter key and nothing happens. I don't get any line feed. Do I need to report this elsewhere?
PurrBall
Reply #250 Saturday, February 10, 2007 4:55 PM
Works fine in Firefox.
Reply #250 Saturday, February 10, 2007 4:55 PM
And, since I reported this awhile back, I still can't insert line feeds in my posts, replies, or when editing posts. As noted above I'm using SDC 2.38d.213(Beta) build 140. I press the enter key and nothing happens. I don't get any line feed. Do I need to report this elsewhere?
Works fine in Firefox.
ArileenDesign
Reply #251 Saturday, February 10, 2007 5:52 PM
FF 2.0 and IE7 and i can't submit my new DXtheme since 3 days...
He not appear on Moderation and i have some error messages or issues:
First day: all times when "finish" to upload i came back on Home page without any messages.
Sd day: the same and after like today: Upload normal and it not appear in moderation
I have post one screenshot, 3 objects, 2 widgets and a bootskin and they appear on moderation why not for my DesktopX theme.
thinking on archive, jpg or other errors make by me but not all was normal...
Reply #251 Saturday, February 10, 2007 5:52 PM
Works fine in Firefox.
FF 2.0 and IE7 and i can't submit my new DXtheme since 3 days...
He not appear on Moderation and i have some error messages or issues:
First day: all times when "finish" to upload i came back on Home page without any messages.
Sd day: the same and after like today: Upload normal and it not appear in moderation
I have post one screenshot, 3 objects, 2 widgets and a bootskin and they appear on moderation why not for my DesktopX theme.
thinking on archive, jpg or other errors make by me but not all was normal...
Bebi Bulma
Reply #252 Saturday, February 10, 2007 5:55 PM
Reply #252 Saturday, February 10, 2007 5:55 PM
How about this for a bug...when someone posts something in bold and forgets to close the tag, EVERYTHING after that is in bold. The next post, the font on the post reply/advanced mode buttons, the Stardock Forums version number, etc. I've been going around closing the tags where I notice them, but perhaps there should be checking in place so that when there's an open tag but not a closing tag, it just won't parse it at all. Can't imagine what would happen if someone posted a table into a post and didn't close the tags (if it even allows that).
Oops, this probably should have gone in forums bugs, forgot what thread I was in.
Oops, this probably should have gone in forums bugs, forgot what thread I was in.
Bushman
Reply #253 Saturday, February 10, 2007 6:09 PM
Reply #253 Saturday, February 10, 2007 6:09 PM
How do I delete a submitted item from the site? There was a way to do so before so now what can be done? Sorry if this has already been asked (haven't found it yet). 
ArileenDesign
Reply #254 Saturday, February 10, 2007 6:15 PM
try to take a look on left bottom of "Add Favorites", between "Edit" on bottom's description of your submission...
Reply #254 Saturday, February 10, 2007 6:15 PM
(haven't found it yet)
try to take a look on left bottom of "Add Favorites", between "Edit" on bottom's description of your submission...
Bushman
Reply #255 Saturday, February 10, 2007 8:26 PM
Reply #255 Saturday, February 10, 2007 8:26 PM
Quentin94 I don't see what your're talking about. Can you show me?
Kperry
Reply #256 Saturday, February 10, 2007 8:52 PM
Reply #256 Saturday, February 10, 2007 8:52 PM
Not sure if this is where to post this or not, but when I edit my gallery, after logging out then back in, the gallery is set back to default.
Is there a way to have the gallery remember my settings for my login?
Is there a way to have the gallery remember my settings for my login?
Z71
Reply #257 Saturday, February 10, 2007 10:51 PM
Reply #257 Saturday, February 10, 2007 10:51 PM
Bushman,
Go to the skin you want to delete.
Under the "Description" you'll see (add to favorites, edit, delete, etc.).
Hope that helps.
Go to the skin you want to delete.
Under the "Description" you'll see (add to favorites, edit, delete, etc.).
Hope that helps.
jazzymjr
Reply #258 Saturday, February 10, 2007 11:34 PM
Reply #258 Saturday, February 10, 2007 11:34 PM
[
I have this same problem, except that I can't even get my name to show up....I stay a Stardock Customer. And have all those ads! This started today. Needless to say, I cannot access my personal site.
Also, downloads are very slow....I downloaded Gabriel's new blind, and the download rate never got above 29 KBS. I have cable internet access, and usually have around 500 KBS or greater.
Not sure if mentioned, and this is also new to me. Today after logging in, I log in as kperry, a few seconds later it changes to (Stardock User) I have checked to see if my WinCustomize subscription is expired, and seems I'm good until November.
I have this same problem, except that I can't even get my name to show up....I stay a Stardock Customer. And have all those ads! This started today. Needless to say, I cannot access my personal site.
Also, downloads are very slow....I downloaded Gabriel's new blind, and the download rate never got above 29 KBS. I have cable internet access, and usually have around 500 KBS or greater.
ArileenDesign
Reply #259 Sunday, February 11, 2007 1:44 AM
and deleted your Browser cache and cookies if you don't see this!
Reply #259 Sunday, February 11, 2007 1:44 AM
Quentin94 I don't see what your're talking about. Can you show me?
and deleted your Browser cache and cookies if you don't see this!
Bushman
Reply #260 Sunday, February 11, 2007 8:27 AM
Reply #260 Sunday, February 11, 2007 8:27 AM
I've cleaned out my cookies and cache but I still do not have the ability to delete or even edit the way you have shown me. I order for me to edit I have to go to my skins and then click on the edit next to the skin. So what the heck is going on?
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Reply #241 Thursday, February 8, 2007 9:14 AM
cjwoodfill, Well that makes heaps more sense. Yeah, there is some javascript that is running which puts those values in the login fields. Either firefox is obeying and not trying to insert it's own, or we're overriding it once firefox has inserted it. The best I can do for you on this is to send the complaint about the functionality down the line. I can't promise it'll get removed, but I'll give your complaint a voice
Regarding the 404s. Yeah, they started appearing yesterday. We were dealing with a crazy login issue all day yesterday and couldnt address the 404 errors. I'll be having a look at them today, however. Is it a full moon or something? Because the last few days we've had crazy random problems pop up that havent been a problem since we launched...