Sorry for the pain, we're working on it!
Downtime, uptime..
Sunday, March 12, 2006 by Frogboy | Discussion: WinCustomize News
Sorry guys that the site has been flakey.
We set up GalCiv2.com to make use of the same database network that WinCustomize has because traditionally, game sites don't get a lot of traffic. However, the game has done far better than we had anticipated (and we were anticipating it would do pretty well). This in turn has increased traffic there far beyond what we had spec'd. Moreover, over this weekend we had a situation that caused Slashdot, Digg, Neowin, Metafilter, and literally over 200 other sites to link to a particular article.
We have new servers on order. One of which is just a total monster. I wish I could have it. Both Raid 1 and Raid 0 on it! SMP 64-bit Dual core. So it should help things. But in the meantime, we're limping along. The current infrastructure was not designed to handle two sites of WinCustomize's traffic levels.
Update: The new servers have arrived. Now we just have to configure them, load them up, and get them up. They're real monsters!
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Reply #2 Sunday, March 12, 2006 11:36 PM
Reply #3 Sunday, March 12, 2006 11:48 PM
-- (Just kidding) -- I hope things will get satteled very soon 
... Again congrats for you and your team mates for developing such un-avoidable game.Btw, what was the article to which all sites have to link?
Reply #4 Sunday, March 12, 2006 11:50 PM
As a customer I have no doubt you all are hard at work to remedy the situation.
As a member of the community I Applaude S.D.'s philosopy of treating the consumer as a valued customer and not like a "potential Criminal". The GalCiv2.com page inquestion deserves all the attention it can get.
just my 2 cents
HG
Reply #5 Monday, March 13, 2006 12:25 AM
Reply #6 Monday, March 13, 2006 1:24 AM
A TotalGaming.Net subscription was on the agenda for my wife this week, but finances took a kick in the ribs with some hardware issues, so it had to take a back seat to a working PC.....but hopefully it'll happen in the next month or so.
Reply #7 Monday, March 13, 2006 3:42 AM
Reply #8 Monday, March 13, 2006 4:52 AM
Jafo carefully wipes his prints from the 'Off' button......and steals a few hours of R and R .....
No-one will notice.....[we can blame the Canadians.....]......
Reply #9 Monday, March 13, 2006 5:11 AM
CerebroJD strolls out of the room quickly
Reply #10 Monday, March 13, 2006 5:21 AM
I thought it was so impressive and also here was a company actually listening to and working with its customers- so I took the plunge and bought the whole OD thing. I'm not sure I would have done that without having seen what it was capable of first- but I renewed my subscription a few months ago so you are obviously doing something right!
Can we expect a Demo of GC2 on stardock central any time soon? I'd love to see what the kerfuffle is all about.
Reply #11 Monday, March 13, 2006 6:15 AM
Reply #12 Monday, March 13, 2006 7:00 AM
I ask this becuase game traffic is well temporary at best. A few months from now there will be zero press about the game. The OD/WC subscribers keep paying year after year. I went on GalCiv2.com yesterday and pages were loading briskly, while it appeared that WC was completely shut down. It's like buying a Gym membership and showing up to work out and find they have closed for the day for a private function. As this has been going on since the release of GalCiv2 I have to think that the WC users are being treated as 2nd class Stardock customers.
Reply #13 Monday, March 13, 2006 7:25 AM
Sir kith ....I think the short-term 'pain' and disruption felt by the Wincustomize.com users will be greatly offset by the success of GalCiv2 and its ensuing financial benefits to the total Stardock 'universe'. What benefits the most ultimately benefits all.
If, for example this success with the new game leads to new servers, etc then we will all benefit....
Reply #14 Monday, March 13, 2006 8:51 AM
*Not a complaint, just a question.
Reply #15 Monday, March 13, 2006 9:04 AM
Reply #16 Monday, March 13, 2006 9:16 AM
Reply #18 Monday, March 13, 2006 9:41 PM
| Question: If Galciv2 is the problem, why not turn off that website? Why does WC and it's paying subscribers have to be shut out? I ask this becuase game traffic is well temporary at best. A few months from now there will be zero press about the game. The OD/WC subscribers keep paying year after year. I went on GalCiv2.com yesterday and pages were loading briskly, while it appeared that WC was completely shut down. It's like buying a Gym membership and showing up to work out and find they have closed for the day for a private function. As this has been going on since the release of GalCiv2 I have to think that the WC users are being treated as 2nd class Stardock customers. |
That's precisely why. Game traffic is temporary at best. It will get its shot and then return to a lower level. WinCustomize, by contrast, is going to thrive no matter what.
Reply #19 Tuesday, March 14, 2006 12:01 AM
Reply #20 Tuesday, March 14, 2006 4:38 AM
"Patience Grasshopper!"
Great work on GCII and here's to new severs!
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Reply #1 Sunday, March 12, 2006 11:29 PM
It's been tough without our Wincustomize for a while, but things will return to normal soon enough.
Good luck, and lets hope those servers arrive soon!