SDC Support

Friday, December 2, 2005 by JohnnyPants | Discussion: DesktopX

I keep getting a Failed To Login, Email address and password do not match the account...I doubled checked the account and it's the same as when I registered the account...Can someone help me out with this problem....Thanx
[email protected]
Reply #1 Friday, December 2, 2005 11:18 PM

Email [email protected] the .\program files\sdcentral\login.txt and I'll take a look over the weekend.

Check you've not got a firewall/proxy/ad-blocker/something filtering out traffic and preventing sdcentral.exe from connecting to the net.

JohnnyPants
Reply #2 Saturday, December 3, 2005 12:32 AM
Nakor-Email sent...Thanx
JohnnyPants
Reply #3 Monday, December 5, 2005 1:25 PM
Nakor- The weekend has passed and my account is still not active...Can you or somebody else look into this...
JohnnyPants
Reply #4 Monday, December 5, 2005 9:00 PM
Is there somewhere else I can go to get this prob resolved?
yrag
Reply #5 Monday, December 5, 2005 9:05 PM
Try the Janitor: Email
JohnnyPants
Reply #6 Tuesday, December 6, 2005 11:32 AM
I guess there's NO way to get any support regarding my post...I'll be sure NOT to renew my account after the year has ended. This is total B.S from Stardock support team...
KarmaGirl
Reply #7 Wednesday, December 7, 2005 2:34 PM

Have you emailed to the link that yrag posted?  Did you contact [email protected]?  Have you had your info emailed to you to double check (www.stardock.com/support)? 

Since you are not giving any info on what you have tried, it is *really* hard to try and help.  You haven't even stated where you are trying to log in, as an example.  It's not possible to provide support with such little information.

ZubaZ
Reply #8 Wednesday, December 7, 2005 2:41 PM
Official support it through [email protected]. This forum is for the community to help out. We are fortunate that Stardock employees are involved here.

Try being civil.
Try communicating what the problem is, what you have done, what application you are using.

Or, continue your current course and do not be surprised when you get no assistance in the forums and minimum support from Stardock.


Posted via WinCustomize Browser/Stardock Central
JohnnyPants
Reply #9 Wednesday, December 7, 2005 2:41 PM
Big Cheese KarmaGirl- OK, here goes, on the Stardock page I will get a filed to log on, Email address and password do not match our records. I have checked the account info in tools and all is ok. Therfefor I am not able to d/l any programs which I have paid for...
ZubaZ
Reply #10 Wednesday, December 7, 2005 2:45 PM
on the Stardock page


Stardock.com? http://www. stardock.com/products/sdcentral?

Programs you have paid for? Object Dsektop? Windowblinds?
KarmaGirl
Reply #11 Wednesday, December 7, 2005 2:53 PM

 

on the Stardock page I will get a filed to log on,

On which Stardock page?  Or, are you referring to Stardock Central?

I have checked the account info in tools and all is ok.

What are you checking it against?

Are you running a firewall or other program/device that could interfere with data transfer?

I tested your information that I have in the database, and was able to log into SDC and was able to login and download through your ObjectDesktop Subscription.  There is nothing wrong with your account, so we have to figure out what is interfering.

 

JohnnyPants
Reply #12 Wednesday, December 7, 2005 3:00 PM
Big Cheese KarmaGirl- everything is fine now, I was told that the Email address was wrong, somehow it went from hotmail to gmail...Thanx for ur help...
MadDeez
Reply #13 Wednesday, December 7, 2005 3:04 PM
i guess an apology was too much to ask for
Bichur
Reply #14 Wednesday, December 7, 2005 3:15 PM
just ignore the asshat
Bichur
Reply #15 Wednesday, December 7, 2005 3:33 PM
somehow it went from hotmail to gmail


somehow? yeah right. only way is for you not to keep your email accounts straight. So all this was really noboby's fault but yours?

What a maroon.
_02
Reply #16 Wednesday, December 7, 2005 3:45 PM
Hi Bichur! What's up Doc? Smile!
KarmaGirl
Reply #17 Wednesday, December 7, 2005 4:08 PM

 My reply #7 would have fixed it (double check your info).  A a side note, the only way that an email address can get changed is by the owner of the account.  There is nothing else that can "automatically' change it or would even attempt to.  Please do not act like this was somehow done to you (as stated in your other thread).  The reason that I suggested having your info emailed to you is because we have seen many times people changing (or using one that they didn't intend to) their email address then not remembering that they did it.

just ignore the asshat

That's really not needed nor constructive.

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