Knock Knock
Friday, November 4, 2005 by c242 | Discussion: ThinkDesk
The whole situation becomes quite unsatisfying if You look at the last update dates...
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Reply #2 Sunday, November 6, 2005 3:58 AM
Reply #3 Saturday, November 19, 2005 3:27 AM
Reply #4 Saturday, November 19, 2005 11:52 PM
C242 - It's a beta. We are working on it. Your 1 year doesn't start until ThinkDesk goes gold. ThinkSinc (going to be rebranded ThinkMirror in the next build) is pretty complex.
Right now, all our internal QA resources are on WindowBlinds 5.
Reply #5 Sunday, November 20, 2005 2:49 PM
| Right now, all our internal QA resources are on WindowBlinds 5. |
Then there is something clearly going wrong, if because of WB everything else is on halt. Brad, at the moment I experience something I thought I will never experience with Stardock : At times I am very disappointed in the way SD is going. Don't get me wrong, You will still feel my friendship for the company and the people behind it, for example on other sites but there are times something has to be spoken about openly. I have mailed internally to express my feelings about it. Ask Larry if he could forward the mail to You, if he has not done so already.
One main pont : Public relations and support. There were times when SD was more open towards customers as You are now. For example it would never have been possible to simply not react in any way regarding the problems with rightclick and it's (I belive so) discontinuation and we have NEVER had 2 MONTHS of silence about a simply non working product (and I know I am not the only one) as with thinksync. I will not mention DesktopX.
Reply #6 Sunday, November 20, 2005 9:52 PM
SecureProcess still seems very rough . . but I'm willing to wait and see.
For the record though . . . I paid for the beta for a few reasons:
1) To get some productivity toys to improve my work (especially with the TabletPC)
2) As an investment in a suite of products. An investment that I am expecting a return on. But I understand that soem investments don't pay out.
3) As a way to support Stardock as a company. I have emailed 5 or six employees at Stardock over the years and they are nice folks trying to do good work. I dig that.
4) I like the fact that once this suite gets released, I will be able to push it to friends and co-workers as a great product and be able to say *I* had a part of it. I deig that too.
It has been a while since there has been any significant action with the TD suite. If I were not a ODNT customer and reaping the benefits of that side of Stardock business I would be more . . . upset seems too strong . . . but I would be more upset by the lack of activity.
I believe in Stardock. {but I sure would love to Sync soon}
Reply #7 Wednesday, November 23, 2005 12:00 AM
| free beta you could expect your customers to be very patient |
I see differently in all the threads where someone has an issue, most have been demanding or frustrated to the point of losing their cool and cussing and threatening to cancel subs...etc. Just thought I would point that out. Me, I'm still waiting on a WindowFX that is happy with WB 5.
Reply #8 Wednesday, November 23, 2005 7:19 AM
Reply #9 Wednesday, November 23, 2005 6:32 PM
| And I often read that people ONLY get the automated answer via mail-support and that pretty much was it, which really frustrated them... |
I've read on more than one occasion that the user did not reply to tthe automated email with the appropriate subject matter if the automated email did not help.
The new case management system may alleviate some of those issues . . .
https://www.stardock.helpserve.com/index.php
Reply #10 Wednesday, November 23, 2005 6:42 PM
Reply #11 Wednesday, November 23, 2005 6:43 PM
| That is as I see it often by the lack of official reaction or help |
I think that Stardock needs more officials...?
Reply #12 Wednesday, November 23, 2005 7:01 PM
| Very nice. I just tried to log in...no go |
i think you need to register first...your WC account is not valid on the support centre...
i notice that in the support centre there is not a category for RightClick
Reply #13 Wednesday, November 23, 2005 7:20 PM
Reply #14 Wednesday, November 23, 2005 8:00 PM
| hmmmm...another password to memorize? |
When I sent an email to support @ stardock the autoreply had the password in the URL.
Althouh I agree . . no t integrating with ODNT/WC/Thinkdesk/TotalGaming is a huge mistake.
Reply #16 Friday, December 9, 2005 3:19 AM
Reply #17 Friday, December 9, 2005 7:46 AM
Reply #18 Wednesday, December 14, 2005 4:08 PM
ThinkDesk is not a suite like Object Desktop where we can toss little tiny updates on a daily basis.
Let's use ThinkSync (which will be rebranded ThinkMirror soon), we mess up on that and you could lose important data.
We have been updating these internally but they have to go through some internal QA and even then people will likely have some serious bugs to go through.
Our goal with ThinkDesk is to release updates roughly every quarter. The recent release of WindowBlinds 5 may disrupt things but we've got a lot coming up.
If you guys are willing to brave things, I can look at having some of the internal builds put up early.
Reply #19 Wednesday, December 14, 2005 4:17 PM
I think there are some core ThinkDesk users who felt abandoned, I know I did.
I believe in what you are doing and want to be supportive. . . but it's hard when all ther is is silence.
So, I'll test alphas and betas. What's the worse that can happen? I just need to backup more often, right?
But think about contacting the folks that paid to be beta testers . . drop us a line saying what the devs are doing. Most of us are probably ODNT users too and will understnd priorities (especialy ones that pay the bills and allow you to do stuff like ThinkDesk).
Reply #20 Wednesday, December 14, 2005 11:35 PM
I agree Zubaz. We need to do status reports more.
Not that anyone is interested in hearing internal Stardock issues but this past Fall two of our game developers moved on to new jobs outside Stardock (game development doesn't pay super well compared to "regular" software development). In a company as small as ours, this had a huge impact. It has required me to work full-time on Galactic Civilizations II and normally I would be the one putting together status report and such.
Combine that with the WindowBlinds 5 release and it's been real pain. GalCiv II is scheduled to go gold in January and at that point things should start to move back to normal.
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Reply #1 Saturday, November 5, 2005 12:38 PM
I believe your ThinkDesk 1 year subscription starts counting when ThinkDesk is officially released. So it hasn't started yet.
There should be a new Keepsafe build and Multiplicity build coming soon.