Stardock support rocks!!!
Big changes on the support forum
Friday, October 21, 2005 by aufisch | Discussion: Community
I have wanted to write this for a while now, and I am finally going to do it.
As you all might know, Stardock support has in the past been critisised by a lot of disgruntled customers and also by regulars (including me) on this forum.
I don't know how many of you have recently visited the support forum, but things have changed big-time there. For about the last month or so Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads. This has changed the feeling of the support forum quite a bit. People with problems now get the impression their issues are taken seriously (even though it migth not be resolved immediately), and aggression and frustration on the support forum are kept at a minimum.
Thank you so much Stardock for implementing this change and thank you Mike for doing such a great job!!
As you all might know, Stardock support has in the past been critisised by a lot of disgruntled customers and also by regulars (including me) on this forum.
I don't know how many of you have recently visited the support forum, but things have changed big-time there. For about the last month or so Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads. This has changed the feeling of the support forum quite a bit. People with problems now get the impression their issues are taken seriously (even though it migth not be resolved immediately), and aggression and frustration on the support forum are kept at a minimum.
Thank you so much Stardock for implementing this change and thank you Mike for doing such a great job!!
 |
|
Page 2 of 2 | |
|
|---|
BX
Reply #22 Friday, October 28, 2005 10:50 AM
Reply #22 Friday, October 28, 2005 10:50 AM
In my openior world's most friendly people are @ SD and WC ... They hear us when we want ... and they help us whenever we put ourselves in trouble ... the REAL helping hands ...
cmuggle
Reply #23 Friday, October 28, 2005 12:59 PM
Reply #23 Friday, October 28, 2005 12:59 PM
Maybe Mike is really Frogboy with a different handle to throw off suspicion. 
He never takes a day off.
He never takes a day off.
Chef Garry
Reply #25 Friday, October 28, 2005 6:39 PM
Reply #25 Friday, October 28, 2005 6:39 PM
I'm late throwing my 2 cents in but I too appreciate Mike's precence. Particularly re WB 5 beta. There have been a number of issues which he's responded to. The one that affects me haven't been dealt with yet but I've been reassured that it will be - in time. Patience is easier when you get the feedback he's provided. Kudo's to you Mike!
On that note, I've been involved with Stardock for quite awhile and they've done well. Feline (wherefore art thou laddie?) pointed out some issues which I believe has sparked a resurgence of developer presence here and in the newsgroups. Again, good work.
On that note, I've been involved with Stardock for quite awhile and they've done well. Feline (wherefore art thou laddie?) pointed out some issues which I believe has sparked a resurgence of developer presence here and in the newsgroups. Again, good work.
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
|
|
Page 2 of 2 | |
|
|---|
Reply #21 Friday, October 28, 2005 8:17 AM
wow...very cool..Stardck Support F*^&*@! Rocks..got some searching to do before I submit a ticket, much better, thanks T-man and Support team.