2nd Request for support
Thursday, October 13, 2005 by Phoon | Discussion: Multiplicity
Please..
When will the problems with Caps Lock be fixed with Multiplicity Pro. It is getting quite frustrating.
When will the problems with Caps Lock be fixed with Multiplicity Pro. It is getting quite frustrating.
milksama
Reply #2 Thursday, October 13, 2005 2:47 PM
Reply #2 Thursday, October 13, 2005 2:47 PM
Could you clarify the issue you're experiencing:
If you could refer to your primary as Machine A and your secondary as Machine B, what must be done to reproduce the issue and what specifically happens?
-Mike
[Stardock Support]
If you could refer to your primary as Machine A and your secondary as Machine B, what must be done to reproduce the issue and what specifically happens?
-Mike
[Stardock Support]
milksama
Reply #3 Thursday, October 13, 2005 3:33 PM
Reply #3 Thursday, October 13, 2005 3:33 PM
Also, if you open your Multiplicity directory, could you provide information on the "multiP.dll" file (ie size,date modified,etc)?
-Mike
[Stardock Support]
-Mike
[Stardock Support]
Phoon
Reply #4 Thursday, October 13, 2005 4:05 PM
Reply #4 Thursday, October 13, 2005 4:05 PM
Mike,
I cant find a specific pattern to the issue. What happens is that on frequent occasions the secondary machine caps lock engages and cannot be turned off by the primary machine. If I turn it off then on the secondary machines keyboard it fixes the issue. I just hate having to dig that keyboard out of the rubble to do it.
multiP.dll file 24kb, modified 6-10-2005 - (Same on both machines)
Thank you!!!
I cant find a specific pattern to the issue. What happens is that on frequent occasions the secondary machine caps lock engages and cannot be turned off by the primary machine. If I turn it off then on the secondary machines keyboard it fixes the issue. I just hate having to dig that keyboard out of the rubble to do it.
multiP.dll file 24kb, modified 6-10-2005 - (Same on both machines)
Thank you!!!
milksama
Reply #5 Thursday, October 13, 2005 4:39 PM
Reply #5 Thursday, October 13, 2005 4:39 PM
I hadn't known this issue was already addressed in the latest version. It looks like you don't have the updated file (The file you have doesn't include that fix). A simple uninstall/reinstall should resolve your issue. Hope everything works!
-Mike
[Stardock Support]
-Mike
[Stardock Support]
Phoon
Reply #6 Friday, October 14, 2005 9:34 AM
Reply #6 Friday, October 14, 2005 9:34 AM
Mike,
I removed MP from both systems and deleted the think desk folder. I then re-installed via SDC and rebooted.
The dll file is still the same size and date.
Also, the activation process for this application is really messed up. I went to the support site and requested my serials. MP will not register via SDC, however the number was accepted in the activation screen.
My configurations were still present on reinstall as well. I'm sure that is buried in the registry.
Will let you know if the original problem persists.
I removed MP from both systems and deleted the think desk folder. I then re-installed via SDC and rebooted.
The dll file is still the same size and date.
Also, the activation process for this application is really messed up. I went to the support site and requested my serials. MP will not register via SDC, however the number was accepted in the activation screen.
My configurations were still present on reinstall as well. I'm sure that is buried in the registry.
Will let you know if the original problem persists.
milksama
Reply #7 Friday, October 14, 2005 9:58 AM
Reply #7 Friday, October 14, 2005 9:58 AM
Please do keep us informed. I'm communicating with the Multiplicity development team regarding this issue. In short, we will get this resolved. 
-Mike
[Stardock Support]
-Mike
[Stardock Support]
milksama
Reply #8 Monday, October 17, 2005 11:05 AM
Reply #8 Monday, October 17, 2005 11:05 AM
Try reinstalling the program from Stardock Central. Everything is updated now. 
-Mike
[Stardock Support]
-Mike
[Stardock Support]
Phoon
Reply #9 Monday, October 17, 2005 3:48 PM
Reply #9 Monday, October 17, 2005 3:48 PM
Mike,
This is perplexing.
I cannot register mp pro via SDC on Machine A. Nor does it show version 1.02.006 being available. I can update everything on Machine B though.
This is perplexing.
I cannot register mp pro via SDC on Machine A. Nor does it show version 1.02.006 being available. I can update everything on Machine B though.
milksama
Reply #10 Monday, October 17, 2005 3:56 PM
Reply #10 Monday, October 17, 2005 3:56 PM
It showed an activation error over here. Try activating it again, I've fixed the error.
-Mike
[Stardock Support]
-Mike
[Stardock Support]
Phoon
Reply #11 Tuesday, October 18, 2005 7:51 AM
Reply #11 Tuesday, October 18, 2005 7:51 AM
No luck at all. It simply will not register with SDC nor will it display the latest version.
I think we need to speak Mike. What is your email and I will send you my work contact information.
I think we need to speak Mike. What is your email and I will send you my work contact information.
Phoon
Reply #13 Tuesday, October 18, 2005 11:58 AM
Reply #13 Tuesday, October 18, 2005 11:58 AM
I cannot begin to convey my dissatisfaction with this registration method. It is the second purchase of MP Pro and I have encountered issues with getting it registered/activated.
I'm sorry to say that even though I love the product, I will not authorize any more purchases of it for our organization unless this issue is resolved.
I'm sorry to say that even though I love the product, I will not authorize any more purchases of it for our organization unless this issue is resolved.
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Reply #1 Thursday, October 13, 2005 2:27 PM
Let us know if you come across any other issues.
-Mike
[Stardock Support]