SDC Crashes Windows XP

File Downloading

Wednesday, September 14, 2005 by Damper | Discussion: Stardock Support General

First I better tell all of you that I am just a general computer user, and not an IT type or graphic artist, etc. I wish that there was a way to attach a simple text file, but I will copy and past an appcompat file I get every time I try to download a graphic file, theme, etc. I am unable to make sense of it but maybe one of you computer savvy people out there can help me. The crash occurs when I select a file to download and it switches to the download page. I get the usual Windows error dialog, and have copied the error file, and included the event log file at the end:

<...//?xml version="1.0" encoding="UTF-16"?...>
<...//DATABASE...>
<...//EXE NAME="sdcentral.exe" FILTER="GRABMI_FILTER_PRIVACY"..>
<...//MATCHING_FILE NAME="Activate.exe" SIZE="428032" CHECKSUM="0x2A84AEAE" MODULE_TYPE="WIN" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/09/2005 14:11:38" UP TO_LINK_DATE="06/09/2005 14:11:38" /..>
<...//MATCHING_FILE NAME="inetconfig.dll" SIZE="86016" CHECKSUM="0xCAB501F8" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.00.00" FILE_DESCRIPTION="Stardock Required Component" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="Internet Configuration" FILE_VERSION="1.00.00" ORIGINAL_FILENAME="inetconfig.dll" INTERNAL_NAME="Internet Configuration" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="X" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="01/10/2005 13:25:59" UPTO_LINK_DATE="01/10/2005 13:25:59" VER_LANGUAGE="English (United States) [0x409]" /...>
<..//MATCHING_FILE NAME="irc.dll" SIZE="53248" CHECKSUM="0xC9E2F4B5" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/13/2004 12:13:54" UPTO_LINK_DATE="12/13/2004 12:13:54" /...>
<...//MATCHING_FILE NAME="loader.exe" SIZE="147456" CHECKSUM="0x936A114E" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.05.00" FILE_DESCRIPTION="Stardock Central Loader" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="Stardock Central" FILE_VERSION="1.05.00" ORIGINAL_FILENAME="loader.exe" INTERNAL_NAME="Stardock Central Loader" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="06/08/2005 13:03:54" UPTO_LINK_DATE="06/08/2005 13:03:54" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//MATCHING_FILE NAME="sdcentral.exe" SIZE="847954" CHECKSUM="0xF85D8686" BIN_FILE_VERSION="2.1.0.0" BIN_PRODUCT_VERSION="2.1.0.0" PRODUCT_VERSION="2.10.00" FILE_DESCRIPTION="Stardock Central" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="Stardock Central" FILE_VERSION="2.10.00" ORIGINAL_FILENAME="sdcentral.exe" INTERNAL_NAME="Stardock Central" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.0.0" UPTO_BIN_PRODUCT_VERSION="2.1.0.0" LINK_DATE="06/30/2005 13:59:55" UPTO_LINK_DATE="06/30/2005 13:59:55" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//MATCHING_FILE NAME="UNWISE.EXE" SIZE="162304" CHECKSUM="0x436D4F52" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/26/2000 21:47:59" UPTO_LINK_DATE="12/26/2000 21:47:59" /...>
<...//MATCHING_FILE NAME="wcfiles.dll" SIZE="548949" CHECKSUM="0x39EB0DD8" BIN_FILE_VERSION="2.0.0.1" BIN_PRODUCT_VERSION="2.0.0.1" PRODUCT_VERSION="2.00.00" FILE_DESCRIPTION="WinCustomize Browser" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="WinCustomize Browser" FILE_VERSION="2.00.00" ORIGINAL_FILENAME="wcfiles.dll" INTERNAL_NAME="WinCustomize Browser" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.0.1" UPTO_BIN_PRODUCT_VERSION="2.0.0.1" LINK_DATE="06/28/2005 08:14:36" UPTO_LINK_DATE="06/28/2005 08:14:36" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//MATCHING_FILE NAME="wcforums.dll" SIZE="168023" CHECKSUM="0xF1355A62" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.00.00" FILE_DESCRIPTION="WinCustomize Forums" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="WinCustomize Forums" FILE_VERSION="1.00.00" ORIGINAL_FILENAME="wcforums.dll" INTERNAL_NAME="WinCustomize Forums" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="06/23/2005 15:11:28" UPTO_LINK_DATE="06/23/2005 15:11:28" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//MATCHING_FILE NAME="WCBrowser\preview.exe" SIZE="65536" CHECKSUM="0xBD47FC1C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/13/2005 13:34:50" UPTO_LINK_DATE="05/13/2005 13:34:50" /...>
<...//MATCHING_FILE NAME="WCBrowser\skin.dll" SIZE="270405" CHECKSUM="0x9835BD3A" BIN_FILE_VERSION="2.1.0.1" BIN_PRODUCT_VERSION="2.1.0.1" PRODUCT_VERSION="2.10.00" FILE_DESCRIPTION="ThemeManager 2005 Component" COMPANY_NAME="Stardock.net, Inc" PRODUCT_NAME="ThemeManager 2005 Component for ObjectDesktop" FILE_VERSION="2.10.00" ORIGINAL_FILENAME="skin.dll" INTERNAL_NAME="ThemeManager 2005 Component" LEGAL_COPYRIGHT="Brian Harper, © 1997-2005 Stardock.net, Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.0.1" UPTO_BIN_PRODUCT_VERSION="2.1.0.1" LINK_DATE="05/12/2005 11:30:57" UPTO_LINK_DATE="05/12/2005 11:30:57" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//EXE...>
<...//EXE NAME="USER32.dll" FILTER="GRABMI_FILTER_THISFILEONLY"...>
<...//MATCHING_FILE NAME="user32.dll" SIZE="577024" CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622" BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2622 (xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2622" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005 18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English (United States) [0x409]" /...>
<...//EXE...>
<...//EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY"...>
<...//MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" /...>
<.../EXE...>
<...//DATABASE...>

Faulting application sdcentral.exe, version 2.1.0.0, faulting module user32.dll, version 5.1.2600.2622, fault address 0x0001ee07.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I hope someone can help me with this. I have uninstalled / reinstalled SDCenter three times but the problem persists.
9 Reply 6 Referrals
Bichur
Reply #1 Thursday, September 15, 2005 12:05 AM
got no solution, just a suggestion. maybe edit you title to include something like: SDC crashes XP. might draw attention from any of the technical people quicker.

yrag
Reply #2 Thursday, September 15, 2005 12:31 AM
Where are you trying to download the file to?

yrag
Reply #3 Thursday, September 15, 2005 12:45 AM
I'm talkin' to myself.....again

Make sure you have C:\Program Files\Stardock\SDCentral\Download and in SDC Tools/ Settings/ Skin Libraries make sure that's the download folder showing.

WebGizmos
Reply #4 Thursday, September 15, 2005 3:42 AM
Hey Yrag! Stop that!

Damper
Reply #5 Thursday, September 15, 2005 11:20 AM
Thanks for your replies yraq. My default download file is C:\Program Files\Stardock\SDCentral\Download. This SDC problem is new, and I have only experienced it in the past few days. No new software has been install on this machine except for the Microsoft's September mail ware remover file from their update web site.

I never get an opportunity to open, install or extract a selected file because sdcentral.exe crashes Windows before anything has downloaded. The error occurs just after I click on "Download", and the screen switches to the downloaded file screen. The Windows error dialog states that an SDC error has occurred,and that Windows will close the program. The Event log that I receive (as listed in my original posting) is: "Faulting application sdcentral.exe, version 2.1.0.0, faulting module user32.dll, version 5.1.2600.2622, fault address 0x0001ee07".
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp".

This Event log info is totally unhelpful to me; I do not have the skill to address the problem with SDC. As usual, Microsoft's cryptic error messages and Event logs are most unhelpful.

yrag
Reply #6 Thursday, September 15, 2005 11:31 AM
Faulting on the User32.dll shouldn't be anything major.....shouldn't be

Try one of two things:
http://storage.stardock.com/files/sdcentral_setup.exe install it right over the one you have.
or
Click on C:\Program Files\Stardock\SDCentral\Restore.

Damper
Reply #7 Thursday, September 15, 2005 12:11 PM
I do not know why, but that reinstall over the present SDC program was the charm. Thanks so much for your help, I am now up and running again!

Posted via WinCustomize Browser/Stardock Central

Bichur
Reply #8 Thursday, September 15, 2005 12:47 PM
YRAG

NightTrainthedark
Reply #9 Thursday, September 15, 2005 1:12 PM
Banged your head a couple of times on that one eh yrag?

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