Help! Can't install ThinkDesk apps!
Sunday, September 11, 2005 by jvarnes | Discussion: ThinkDesk
I bought the ThinkDesk subscription, but I can only get one of the apps (KeepSafe) up and running. I installed Stardock Central and I know my way basically around it (I used it last year during GalCiv I), but maybe I'm missing something here.
I regestered my Think Desk subscription through tools -> register products. My serial number works, however it does NOT work with the individual apps.
KeepSafe installed and seems to work great.
ThinkSync initially installed, but when I try to run it I get an error message telling me there is a missing file (activate.exe) which is supposed to be in programfiles\stardock\thinkdesk\thinksync\.
Multiplicity and SecureProcess won't even install. They give me an error message of "Failed to validate your subscription or product information. Installation failed (9)"
The only other thing I can think of is my Stardock account is kind of old and I used a different email address when I purchased ThinkDesk - so my stardock account has one email address and my thinkdesk subscription has another. I did make sure that the email address I placed in the box for the ThinkDesk subscription was the new email and not the old one (i.e. it's the correct address for the purchase) and as I said I seem to be able to register it just not install it... weird.
Please help if possible. I would really like to use the 3 other apps that I paid for!?!
Thanks for any assitance.
I regestered my Think Desk subscription through tools -> register products. My serial number works, however it does NOT work with the individual apps.
KeepSafe installed and seems to work great.
ThinkSync initially installed, but when I try to run it I get an error message telling me there is a missing file (activate.exe) which is supposed to be in programfiles\stardock\thinkdesk\thinksync\.
Multiplicity and SecureProcess won't even install. They give me an error message of "Failed to validate your subscription or product information. Installation failed (9)"
The only other thing I can think of is my Stardock account is kind of old and I used a different email address when I purchased ThinkDesk - so my stardock account has one email address and my thinkdesk subscription has another. I did make sure that the email address I placed in the box for the ThinkDesk subscription was the new email and not the old one (i.e. it's the correct address for the purchase) and as I said I seem to be able to register it just not install it... weird.
Please help if possible. I would really like to use the 3 other apps that I paid for!?!
Thanks for any assitance.
jvarnes
Reply #2 Monday, September 12, 2005 7:27 AM
Reply #2 Monday, September 12, 2005 7:27 AM
That worked (relogging in with my new email & password to Stardock Central). That was a bonehead mistake. I should have tried that from the beginning. 
Thanks for the help Sir Bichur!
Thanks for the help Sir Bichur!
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Reply #1 Sunday, September 11, 2005 10:50 PM