Does Stardock Support Answer Emails
Wednesday, August 31, 2005 by hotrod11 | Discussion: Stardock Support General
I'm a paid/registered user of ObjectDesktop and I have emailed stardock support several times and replied with the NO RESPONSE in subject line and I have never received any replies other than the lengthy worthless auto-reply.
Does Stardock ever reply to emails?
Is there something else I can do to get Stardock to reply to my emails?
Frustrated.
Does Stardock ever reply to emails?
Is there something else I can do to get Stardock to reply to my emails?
Frustrated.
_02
Reply #2 Wednesday, August 31, 2005 11:43 AM
I have to agree. Maybe it's a glitch.
Reply #2 Wednesday, August 31, 2005 11:43 AM
| They always care and do prompt reply. |
I have to agree. Maybe it's a glitch.
Chasbo
Reply #3 Wednesday, August 31, 2005 12:09 PM
Reply #3 Wednesday, August 31, 2005 12:09 PM
When I have had problems they have helped. You have to be patient. Not all problems can be easily resolved. 
Koasati
Reply #4 Wednesday, August 31, 2005 12:09 PM
Reply #4 Wednesday, August 31, 2005 12:09 PM
| and replied with the NO RESPONSE in subject line |
Perhaps that's the problem...... the proper subject line is NOT RESOLVED.
hotrod11
Reply #5 Wednesday, August 31, 2005 12:13 PM
That's what I meant. Sorry.
BTW: The reply to an autoreply or they'll assume your problem is solved thing is kind of a pain.
I haven't received a single reply yet.
Don't you think they should at least reply with a "we're looking into it" or "That's normal" or "Could you explain more?" ?????
Reply #5 Wednesday, August 31, 2005 12:13 PM
| Perhaps that's the problem...... the proper subject line is NOT RESOLVED. |
That's what I meant. Sorry.
BTW: The reply to an autoreply or they'll assume your problem is solved thing is kind of a pain.
| They always care and do prompt reply. |
I haven't received a single reply yet.
| Not all problems can be easily resolved. |
Don't you think they should at least reply with a "we're looking into it" or "That's normal" or "Could you explain more?" ?????
thomassen
Reply #6 Wednesday, August 31, 2005 12:56 PM
Reply #6 Wednesday, August 31, 2005 12:56 PM
I've experienced that my self. It's been more the last couple of years. Suppose they are more busy, but still...
Bichur
Reply #7 Wednesday, August 31, 2005 1:08 PM
Reply #7 Wednesday, August 31, 2005 1:08 PM
I have not received anything but the auto reply to the email I sent about a week ago...but I didn't really ask a question either.
Fuzzy Logic
Reply #8 Wednesday, August 31, 2005 1:58 PM
Reply #8 Wednesday, August 31, 2005 1:58 PM
Have you asked your question here? WinCustomites are usually good at answering 
Chris TH
Reply #9 Wednesday, August 31, 2005 7:07 PM
Not really. It filters out all the time-wasting requests where it was a DOH! on the users part and they figured it out 2 secs after sending the email.
Imagine how bad the response time would be if the support people had to follow-up every self-evident question from those that refuse to look at the basic instructions?
Reply #9 Wednesday, August 31, 2005 7:07 PM
| BTW: The reply to an autoreply or they'll assume your problem is solved thing is kind of a pain. |
Not really. It filters out all the time-wasting requests where it was a DOH! on the users part and they figured it out 2 secs after sending the email.
Imagine how bad the response time would be if the support people had to follow-up every self-evident question from those that refuse to look at the basic instructions?
Fairyy~
Reply #10 Wednesday, August 31, 2005 7:55 PM
Reply #10 Wednesday, August 31, 2005 7:55 PM
They have usually resolved any issues within 24 hours for me. If im in a hurry, I've called their phone number. Its not toll free though. They have resolved slight glitches for me over the phone.
NixonMcJinx
Reply #11 Friday, September 2, 2005 2:43 PM
Reply #11 Friday, September 2, 2005 2:43 PM
Hi,
Technical Support does thier best to answer all emails, phone calls and message forums posts. If your message did not receive a response, chances are it was lost in the wonderful void of the internet, the question was answered in the auto-responder, or the spam filter may have for some reason, eaten it. Please bear with us.
After all, there is only 1 person who works in the tech support department, and it's me. Between emails, the forums and phone calls, it is not a very easy job some days to stay on top of.
-- Nick
Technical Support does thier best to answer all emails, phone calls and message forums posts. If your message did not receive a response, chances are it was lost in the wonderful void of the internet, the question was answered in the auto-responder, or the spam filter may have for some reason, eaten it. Please bear with us.
After all, there is only 1 person who works in the tech support department, and it's me. Between emails, the forums and phone calls, it is not a very easy job some days to stay on top of.
-- Nick
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Reply #1 Wednesday, August 31, 2005 11:37 AM