Still Getting Failed to Validate
Friday, June 17, 2005 by JWColes | Discussion: Stardock Support General
I unistalled all files SDcentral and all Object Desktop programs.
Reinstalled sdcentral but when I try to download other files I get
below message. It can't download any Object Desktop programs.
Error: Failed to validate your subscription or product information.
Result: Installation failed (9)
Yarlen
Reply #2 Friday, June 17, 2005 9:18 AM
Reply #2 Friday, June 17, 2005 9:18 AM
Hi John,
You should email [email protected] for more help with this. I checked your records and you don't appear to have a Stardock.net account associated with your purchases, which might be the problem. 
JWColes
Reply #3 Friday, June 17, 2005 7:56 PM
Reply #3 Friday, June 17, 2005 7:56 PM
Hello Yarlen
I fixed the problem...When I first signed up at win.com I used my gmail.com email address. When I purchased the products I used my charter.net account.
Everything was okay until stardock changed some software and it won't pickup my 2 email address. I just signed up at win.com with the same email address i used to purchase and everything is okay now.
Thanks for your help...when you said you check my account and didn't see me I figured something was up and I took a chance and signed up for another win.com user account and it working...I can now download from Stardock again.
Thanks again
John
I fixed the problem...When I first signed up at win.com I used my gmail.com email address. When I purchased the products I used my charter.net account.
Everything was okay until stardock changed some software and it won't pickup my 2 email address. I just signed up at win.com with the same email address i used to purchase and everything is okay now.
Thanks for your help...when you said you check my account and didn't see me I figured something was up and I took a chance and signed up for another win.com user account and it working...I can now download from Stardock again.
Thanks again
John
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Reply #1 Friday, June 17, 2005 7:11 AM