I need help from whoever runs Wincustomize
Tuesday, April 26, 2005 by LittleBearJason | Discussion: WinCustomize Site Issues
I am a current customer who has purchased Windowblinds 4.xx and I am running into a roadblock where it is not letting me download files anymore. Is there something wrong with my account? My user level is 4 and I should have unlimited file downloading right?
EDIT -
I tried it again and it keeps saying I hit a 50mb download limit yet , I am a current customer.
I know Level 3s only get 500mb but I am a level 4
goodmorphing
Reply #3 Tuesday, April 26, 2005 4:48 PM
Reply #3 Tuesday, April 26, 2005 4:48 PM
Not sure what the problem is, then. Sorry. You might try again, making sure to use the same email address as the product is registered under.
I am sure someone will be along shortly that has more information than I do.
LittleBearJason
Reply #4 Tuesday, April 26, 2005 4:51 PM
Reply #4 Tuesday, April 26, 2005 4:51 PM
Tried it , still doesnt work. This is what it says
Member Since: 11/29/2004 6:04:10 PM
Last Visited: 4/26/2005 4:35:36 PM
Access Class: Citizen (1)
User Level: CurrentCustomer (4)
Bytes Downloaded: 526 MB
I bought this .... last year.
Member Since: 11/29/2004 6:04:10 PM
Last Visited: 4/26/2005 4:35:36 PM
Access Class: Citizen (1)
User Level: CurrentCustomer (4)
Bytes Downloaded: 526 MB
I bought this .... last year.
LittleBearJason
Reply #5 Tuesday, April 26, 2005 5:18 PM
Reply #5 Tuesday, April 26, 2005 5:18 PM
I'll look here later on to see if anyone can fix this for me ... this bites ... my customization mind has gone wild and this thing isnt even working 
dumbo
Reply #6 Tuesday, April 26, 2005 10:42 PM
Reply #6 Tuesday, April 26, 2005 10:42 PM
same problem for me. my email accounts match on obj.desk. subscription and wincustomize.com account.
goodmorphing
Reply #7 Wednesday, April 27, 2005 12:50 AM
Reply #7 Wednesday, April 27, 2005 12:50 AM
The best thing to do is email support. Include the date you bought the product and the email address you were using at that time.
I believe the term 'current customer' has a time limit of one year, but I could be wrong.
Elfkura
Reply #8 Wednesday, April 27, 2005 12:53 AM
Reply #8 Wednesday, April 27, 2005 12:53 AM
There is an admin who takes care of such problems. His name is T-man and his email is [email protected]
Give him an email and he should be able to help you in due time. With a site this size, please expect a 48-72 business hour turnover. Thanks.
Give him an email and he should be able to help you in due time. With a site this size, please expect a 48-72 business hour turnover. Thanks.
Hazylunarrain
Reply #11 Wednesday, April 27, 2005 2:51 AM
Reply #11 Wednesday, April 27, 2005 2:51 AM
I had a very similar problem, but I cleared my cache, and deleted my cookies. After that no problems. I don't know if it will work for you but its a quick and easy. Try it out. 
WOM
Reply #12 Wednesday, April 27, 2005 5:08 AM
Reply #12 Wednesday, April 27, 2005 5:08 AM
That usually works Hazylunarrain . Clearing the cache, deleting the cookies and clearing the temp files. 
andyberry
Reply #13 Wednesday, April 27, 2005 5:23 AM
Reply #13 Wednesday, April 27, 2005 5:23 AM
Happening for me too. Same email for WinCustomize as my Object Desktop subscription, but they seem to have become unlinked.
-Andy
-Andy
Yarlen
Reply #14 Wednesday, April 27, 2005 9:05 AM
Reply #14 Wednesday, April 27, 2005 9:05 AM
Hi guys - Thanks for the post. We're looking into this now.
LittleBearJason
Reply #15 Wednesday, April 27, 2005 10:05 AM
Reply #15 Wednesday, April 27, 2005 10:05 AM
Hi guys , and thanks for your suggestions , but unfortunently , this isnt working still , and I am still waiting for a fix 
But I am confident that the guys that run this place will get it fixed and well be back to normal in no time
But I am confident that the guys that run this place will get it fixed and well be back to normal in no time
T-Man
Reply #16 Wednesday, April 27, 2005 10:12 AM
Reply #16 Wednesday, April 27, 2005 10:12 AM
The problem has been corrected. Let us know if there are still any problems with the UserLevel not behaving properly.
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Reply #1 Tuesday, April 26, 2005 4:44 PM