FAQ: Why can't I download any more stuff?

Sunday, May 30, 2004 by Frogboy | Discussion: WinCustomize Talk

Problem: After having downloaded 50 megabytes or more of skins, themes, icons, or wallpapers I am unable to download any more without having to purchase a subscription. What gives?

Discussion:

As of May 2004, WinCustomize.com uses approximately 27,000 GIGABYTES (not bits) of bandwidth each month. The cost of this bandwidth, as you can imagine, is quite significant.  In addition, while the site runs on a day to day basis thanks to a small but dedicated group of volunteer moderators and administrators, it still requires consider IT resources which are not free along with occasional hardware upgrades (a typical server might cost $10,000).

At the end of the day, someone has to pay for this.  You are not paying for skins and themes, you are simply helping pay for the bandwidth costs that you have used. The ISP that provides WinCustomize the bandwidth that has to be paid for each month doesn't care what is being downloaded. They don't care whether it's skins, themes, music, documentation, videos, whatever. Bandwidth is bandwidth and it has to be paid for. Thousands and thousands of dollars each month.

Once a user has downloaded 50 megabytes of skins and themes (and in actuality used considerably more than that in the form of previews and library browsing) they are asked to contribute *something* to the site.

One can contribute to WinCustomize in one of 4 ways:

(1) They can being creating skins and themes and icon packages and submitting them. That is, contribute to the library that they themselves have used.  Users with Apprentice access or higher are immune to the bandwidth caps.

(2) They can help their fellow users on the message forums. Answer questions, give them a hand or tips. This is another path to gaining higher access.

(3) They can purchase one of Stardock's programs (CursorXP, WindowBlinds, DesktopX, Object Desktop, IconPackager, etc.).  Since Stardock is the one who ultimately pays the bandwidth bill, they have agreed to pay for the bandwidth used by Stardock customers.

(4) They can purchase a WinCustomize account which is $19.95 and not only gives them unlimited bandwidth useages but access to premium suites, access to the WinCustomize skin browser (an extremely cool program), the WinCustomize system tray add-on, and more.

We hope that you will join our community and help it continue to grow and thrive. It is only because of those who contribute back to the site that it is able to exist today.

First Previous Page 6 of 8 Next Last
MarkMcQ
Reply #101 Tuesday, October 19, 2004 5:53 PM
That runs the risk of the torrent files appearing on other sites though, which, in a round about way, ends up being illegal distribution of the files themselves.
Koasati
Reply #102 Tuesday, October 19, 2004 6:31 PM
How is an author supposed to control his uploads on a torrent system?
tueys
Reply #103 Tuesday, October 19, 2004 10:34 PM
hmmm.....big topic...i guess i have to get a subscription hehehhe...ohhh welll
sainz202
Reply #104 Wednesday, October 20, 2004 12:21 AM
i see...thats why i can't download more stuff,
i think i will have to contribute more messages to get
my extra download bytes.
CerebroJD
Reply #105 Thursday, October 21, 2004 11:50 AM
Or more $$
bimbes
Reply #106 Tuesday, October 26, 2004 4:03 AM


hallo,warum bekomme ich kein deutsche anleitung oder text e-mail [email protected]



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YUSTWORK
Reply #107 Tuesday, October 26, 2004 10:14 AM
> I just don't want to pay fore it i just want to download when I want to!
Jafo
Reply #108 Tuesday, October 26, 2004 6:50 PM

I just don't want to pay fore it i just want to download when I want to!

The conceptual conversion of 'want' to 'get' will nearly always be dependent on the concept of 'payment'. 

Life is like that....

Fuzzy Logic
Reply #109 Tuesday, October 26, 2004 6:59 PM
"I want" "I want" - you should work in marketing...
SelfExiled
Reply #110 Wednesday, October 27, 2004 3:23 PM
I just don't want to pay fore it i just want to download when I want to!


Does the word "LEECH" mean anything to you?
[Message Edited]
shinzondk0178
Reply #111 Saturday, October 30, 2004 5:05 PM
what does money order stand for is it the same as a wire transfer or home banking just would like to now since i dont have a credit card og check book and another thing there are people who dont have the money for it i my self only got about 249usd = 1450 danish kr for 14 days and thats not alot i would sugest that cap limit whould set to 100mb and no i dont now how to make skins or wallpapers
Halcon_1
Reply #112 Sunday, October 31, 2004 2:25 AM
Well, I agree with all of what Stardock is doing for what I think is a legitimate claim. However, I've been denied access even though I'm a suscriber and pay an annual installment to use Window Blinds, IconPackager, Cursor XP, etc. I've followed the instructions to the "t" and have cross referenced my account, validate it by checking the e-mail I received, logged off and logged on and still can't get access.
Lojah
Reply #113 Monday, November 1, 2004 7:25 AM
I joined and paid and still can't download anything could this be because I've revamped my computer and do I have to pay again?




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Koasati
Reply #114 Monday, November 1, 2004 9:43 AM
Halcon_1..... you should contact [email protected] .... they'll help you out.

Lojah.. you're profile says you're User level 4. You shouldn't be having any problems downloading, but if you are, you should contact stardock also.

Ick Jr
Reply #115 Monday, November 1, 2004 4:52 PM
well man i dont know i am new @ this and it will not let me download a damn one so this shit is retared >
Koasati
Reply #116 Monday, November 1, 2004 4:59 PM



#115 by Citizen Ick Jr - 11/1/2004 4:52:01 PM
well man i dont know i am new @ this and it will not let me download a damn one so this #**# is retared

Nick: Ick Jr
Bytes Downloaded: 52124 k

You've downloaded 50MB, but you claim you've been able to download nothing...........


[Message Edited]
SupremeWeapon
Reply #117 Monday, November 1, 2004 6:55 PM
frankly the system its on now needs rethinking. the 20$ isnt bad however it seems to be screwing me over. i havent logged into this site since the begining of april when i downloaded only 2 dx themes. i log in now since i fixed my pc and i cant download anything saying im over my limit. i see no reason to continue supporting wincustomize if there just going to screw me over like this. no reason to support stardock either since there a part of this.
Koasati
Reply #118 Monday, November 1, 2004 7:17 PM
SupremeWeapon..... you need to Cross-Refernce your email address. You do that in the Edit Account options (link at top of page). Your profile shows you as a non subscriber. This is usually caused by not using the same email address to log in, that you used to purchase you subscription. That's what the cross reference is for.

I do wish people would stop jumping to the conclusion that they're being 'taken', before they check the facts, or even email Stardock......  *sigh*

Jafo
Reply #119 Tuesday, November 2, 2004 7:32 AM

Nick: SupremeWeapon
UserID: 705036
User Level: 2
Bytes Downloaded: 51587 k

Indicates you have not cross-referenced your account [level 2] and you have exceeded 50 meg which kicks in the message.

Cross-referencing will solve this.

No-one is 'screwing' anyone 'over'....

ChibiMan
Reply #120 Wednesday, November 3, 2004 8:51 PM
I really think that this is a stupid rule. Sure they need money, but they should have planned ahead for this. They should not force you to pay money (or even be active in the forums) maybe a donation button would be better. Like if a person donates ten dollars, they have no ads for a month... That would be way better. This new rule just turns me away from this site _ Now im afraid i must leave (because i dont have the money right now to buy anything, and i use my internet time on other forums) Ahh well, i geuss ill go to another place _ -sniff-

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