Kona here...
Sunday, May 3, 2026 by kona019723 | Discussion: WinCustomize Talk
So I had to create a new account to access the forums. Whenever I try to log on with my old info the email verification never works. How do I get back into my old account?
Reply #2 Sunday, May 3, 2026 8:20 PM
Hello,
Sorry to hear you are having issues. For account issue, please raise support ticket using the link below, use the "Ask a question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14
Thanks
Basj,
Stardock Community Assistant
Reply #3 Sunday, May 3, 2026 10:13 PM
Just a thought, kona...you might be a victim of the huge crash of WC and its subsequent restoration. Some of the accounts were salvagable so there might be a glimmer of hope...
Reply #4 Monday, May 4, 2026 12:42 AM
I don't remember you being on the list of lost accounts, but the login was problematic for several people at the time... just follow Basj's solution/action.
Reply #6 Wednesday, May 13, 2026 9:12 PM
Everything is okay. I was able to login.
Cool...
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Reply #1 Sunday, May 3, 2026 4:35 PM
Hopefully someone will be able to answer that for you.