Can't Download re-subscibed
Something is wrong somewhere
Friday, July 4, 2025 by Chasbo | Discussion: Stardockians
I resubscribed to Wincustomize but when I go to download anything, I am logged in, I get a message that I am at my download limit. HELP!!!!
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Reply #2 Friday, July 4, 2025 5:24 AM
What you could try is to log out (important) and delete the cookies for Wincustomize, close the browser and log back in. If that does not work, you should submit a support ticket and "Ask a question" here: https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139
Reply #5 Friday, July 4, 2025 5:41 AM
When I filled out everything to submit a ticket it doesn't go through. Just a little circle going around and around.
Reply #7 Friday, July 4, 2025 5:51 AM
In the interim, if you log out, and delete your WC cookies, and don't log back in, you should be able to download again.
Reply #8 Friday, July 4, 2025 6:35 AM
Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13
Try this one and see if the same loading loop continue. Perhaps try different browser or even try different system.
Thanks
Basj,
Stardock Community Assistant
Reply #9 Friday, July 4, 2025 10:07 AM
Thanks. Did not loop this time. Hopefully it will get fixed soon.
Reply #10 Tuesday, July 8, 2025 7:54 AM
Still a problem. No change. I don't like flushing $8.95 down the toilet. I'm not a past customer.
Reply #12 Tuesday, July 8, 2025 8:11 AM
Reply #13 Tuesday, July 8, 2025 9:15 AM
Please create another ticket make sure to record the ticket number.
Thank you,
Basj,
Stardock Community Assistant
Reply #14 Tuesday, July 8, 2025 11:21 AM
Same thing happened to me. Perhaps trying another web browser can help?
Reply #15 Tuesday, July 8, 2025 11:24 AM
Chuck, you left replies as Chasbo and as Chasbo2. Maybe the ticket response went to the email of the Chasbo2 account?
Reply #17 Tuesday, July 8, 2025 12:02 PM
My ticket number is SSN-89473
I made another ticket and this time paid better attention to the ticket number.
Reply #18 Tuesday, July 8, 2025 12:27 PM
My ticket number is SSN-89473
I made another ticket and this time paid better attention to the ticket number.
Thank you, I have forwarded your ticket number to support for their help. We appreciate your patience.
Basj,
Stardock Community Assistant
Reply #19 Tuesday, July 8, 2025 12:39 PM
I apologize for the confusion regarding 3java3 and 3java3z. I have tried several times to fix or resolve that issue, to no avail. I even submitted a support ticket. Tried this, tried that, finally decided to just leave well enough alone.
Reply #20 Tuesday, July 8, 2025 1:41 PM
Chasbo and 3java3, I thought your account problems had been solved after the recovery of the data center...
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Reply #1 Friday, July 4, 2025 5:20 AM
Chuck, clear your browser's data and cookies. Close it then reopen it and logon to WC. Could be a degenerate cookie.