What Gives?
Friday, June 20, 2025 by 3java3z | Discussion: WinCustomize Talk
I know for a fact that I purchased Start 11. And yet Stardock is telling me that the only Start menu software I purchased is Start 10. But I have Start 11 installed, and it's expired late yesterday. I have had it for at least 2 years, I think. I don't understand this. Did Start 11 become a subscription based software item? And if so, how do I get to my list of downloads so I can download Start 10 and get that installed. I do not want to purchase Start 11 all over again. Thanks! I did try at one time to download Start 10 from the list that I mentioned previously, and for some reason I was not able to, even though I was logged in under my new modified screen name.
Reply #2 Friday, June 20, 2025 8:26 AM
Try logging in with your old username 3java3 which is still active and go to https://store.stardock.com/myaccount/products
See if Start11 is listed here.
Reply #3 Friday, June 20, 2025 9:04 AM
basj might have a better link, so maybe wait with the Support ticket til he sees this thread.
That link it correct Doc 
.
Please use the "Ask a question" option and ask your question in there. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
Thank you,
Basj,
Stardock Community Assistant
Reply #4 Friday, June 20, 2025 9:58 AM
"Invalid user name of password". I can't login to get to where I need to go. I used my old user name and password. SO I tried my email address. No dice. I try using my new revised user name, and I get a black page that says this page isn't working. I might just uninstall Start 11 and just use the default Windows 10 menu. I can't get in to my downloads that I purchased, and it doesn't matter if I try my old user name, or my new user name or my email or whatever.
Reply #5 Friday, June 20, 2025 10:10 AM
Please raise support ticket so that support can help with your account issue.
Thank you,
Basj,
Stardock Community Assistant
Reply #6 Friday, June 20, 2025 11:16 AM
I am a little confused. Start 11 version 1 is listed on my downloads that I have purchased. But Start 11 no longer works on my system. An activation key is given along with a start 11 download, but what would be the point? If I have to subscribe to use it, why is it on that list? I have no such issues with windowblinds 10, or curtains, or cursorFX4. Please clarify.
Reply #7 Friday, June 20, 2025 11:33 AM
Apparently, Start11 version 1 is subscription based. I am told that my license has expired. Something has changed in the terms of use. I have been using it for 2 or 3 years. If it was a subscription it should have expired long before now. Kinda confusing. Guess I will redownload Start 10 and use that going forward. But CoPilot AI is telling me it's a lifetime license. Then why did it expire?? What Gives?
Reply #9 Saturday, June 21, 2025 12:26 PM
Raising a support ticket is not intuitive. Instead of just sending a message to Stardock, in the Stardock help center or support area, I have to jump through the hoops of asking questions or hunting down where I can just send a message, which is not easy to find.
Reply #10 Saturday, June 21, 2025 1:39 PM
Go here: https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139
Fill out the form and include a link to this thread.
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
Reply #1 Friday, June 20, 2025 8:21 AM
https://store.stardock.com/myaccount/products
Object Desktop is subscription yearly.
Sorry, but I can't answer all your questions 3java3. I'm outside the USA and have no access due to US banking law.
You can ask account questions here with a Support ticket. Save it's number and include the url of this thread. Don't resubmit as that will kick your to the end of the queue. It's Friday so look for an answer in the email linked to your account. Look in the "spam/junk folder", if it's not there Tuesday.
Here:
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14
basj might have a better link, so maybe wait with the Support ticket til he sees this thread.