Activation on Deskscapes
Deskscapes
Monday, May 19, 2025 by Kinger | Discussion: Object Desktop
Suddenly today Deskscapes tells me it is deactivated. when I try to reactivate it tells me its already activated on another computer and I have to buy another license, or it will quit working in 5 days. I've had an Object Desktop subscription for probably 15 years and Deskscapes is on another of my computers and 1 laptop. How come all of a Suden it's a problem. I would appreciate someone looking into this and getting it fixed.
Reply #2 Tuesday, May 20, 2025 7:16 PM
Basj, Today I tried again to activate, and it stated I had to many subscriptions so pick one and not use my Stardock sign in. So, I tried my serial # and it activated. I tried it before, and it didn't work. I did start a ticket but now my problem is solved. The whole thing is strange. Hopefully it will keep working. Thanks for your help.
Reply #3 Tuesday, May 20, 2025 8:01 PM
Great, glad to hear that. Please post your ticket number so I can get Support to ignore it.
Thank you,
Basj,
Stardock Community Assistant
Reply #5 Tuesday, May 20, 2025 8:40 PM
I've forward that ticket number to Support.
Thank you,
Basj,
Stardock Community Assistant
Reply #6 Tuesday, May 20, 2025 10:22 PM
I just had Terry's machine spit a dummy re activations on Fences and Start 11 ... I made a point of reinstalling OD and checking its settings ... possibly now OK.
Reply #7 Tuesday, May 20, 2025 10:30 PM
Opening Start 11 v2 from OD shows it activated.. but it did pop up the activate notice on boot and thus was obviously not aware of the OD sub.
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Reply #1 Monday, May 19, 2025 11:19 PM
Hello,
Sorry to hear you are having issues. Most probably you're having an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14
Note: You could also try to review and manage your activation using this guide: https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations
Thanks
Basj,
Stardock Community Assistant