Can't remove a fence in Fences 5.04
Sunday, March 10, 2024 by jbortone | Discussion: Fences
I upgraded to latest version, and I can't remove/delete a fence anymore from the desktop. Already did the uninstall/purge process but problem remains.
using Windows 11 latest version. any updates ? this is an old bug, don't know why it still exists. would be nice to have an interface that allows to manage all fences, instead of relying on the "X" to remove a fence.
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Reply #2 Sunday, March 10, 2024 11:32 AM
this "X" that shows to remove fence, but nothing happens
Reply #3 Sunday, March 10, 2024 11:52 AM
Oh, I see that now. I have my fences locked, so that's why the x is not showing.
Have you tried moving your mouse over the text that shows in your your screenshot after clicking the "x" and click on it? You have to do that, as that's an added feature so you can't accidently delete any fences, I think.
My previous answer should also work.
Reply #4 Sunday, March 10, 2024 8:11 PM
Hello,
Sorry to hear you are having issues. But, I can not reproduce your issue on my system. Need more information on your system.
- Windows 11 full version numbers. Use Winver.exe.
- There is a new Fences 5.05 Beta out, please try this version. Report back.
Thank you.
Basj,
Stardock Community Assistant.
Reply #5 Monday, March 11, 2024 7:38 AM
yes, of course. tried also thru the right click menu, no dice. did the workaround asked (uninstall, purge, etc...) did not work. this problem exists since version 4, so should be something known by now.
Reply #6 Monday, March 11, 2024 7:39 AM
can you point me to the beta? don't think it's open to all.
Reply #7 Monday, March 11, 2024 7:55 AM
If you have Fences 5. The beta should also appear in your account product page: https://store.stardock.com/myaccount/products
Thank you,
Basj,
Stardock Community Assistant
Reply #8 Monday, March 11, 2024 9:21 AM
I do. tks. I'll install and see how it goes. will get back soon.
Reply #9 Monday, March 11, 2024 10:52 AM
did not work. I uninstalled current version 5.04, purged using the purge bat available, rebooted, installed the beta version and it does not work.
once I create a fence, I can't delete it anymore. in fact, clicking on the 'remove fence' or 'configure fence' or even 'rename fence' nothing happens. (I can rename if I click on the name of the fence though)
does it generate any log I can share here?
Reply #10 Monday, March 11, 2024 10:58 AM
Something is blocking Fences from working properly. Do you have 360 total Security installed or any other application that also install its own desktop organizer that might conflict with Fences?
Thank you,
Basj,
Stardock Community Assistant
Reply #11 Monday, March 11, 2024 2:26 PM
not really. the only security sw I have on top of windows is malwarebytes. it's really weird, fences works perfectly, all functions. I can open the app (searching on start menu). configure it, works nicely
I just can't delete a fence. seems the upper left menu on the fence does nothing (tried all submenus there, not even the "configure fences" open the applet)
where does it store the info on a fence? is it registry based? or stored elsewhere? can I do it outside Fences?
Reply #12 Monday, March 11, 2024 2:26 PM
not really. the only security sw I have on top of windows is malwarebytes. it's really weird, fences works perfectly, all functions. I can open the app (searching on start menu). configure it, works nicely
I just can't delete a fence. seems the upper left menu on the fence does nothing (tried all submenus there, not even the "configure fences" open the applet)
where does it store the info on a fence? is it registry based? or stored elsewhere? can I do it outside Fences?
Reply #13 Monday, March 11, 2024 9:39 PM
Please try this guide: https://forums.stardock.com/486084/fences-support-faq#sandbox
Thank you,
Basj,
Stardock Community Assistant
Reply #14 Tuesday, March 12, 2024 3:07 PM
tested in the sandbox, it worked. when asked to delete a fence, it brought this dialog, which does not appear in the original environment (the sandbox ran in the same machine I had the problem)
Reply #15 Tuesday, March 12, 2024 9:36 PM
Please try cleanboot: https://forums.stardock.com/486084/fences-support-faq#cleanboot
Thank you,
Basj,
Stardock Community Assistant
Reply #16 Wednesday, March 13, 2024 7:46 AM
did the cleanboot, per link above (created a new account) and it did not work.
same behaviour of my original account, the menu on the fence does nothing.
Reply #17 Wednesday, March 13, 2024 8:03 AM
Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,
Stardock Community Assistant
Reply #18 Wednesday, March 13, 2024 11:21 AM
Run this and then see if your Fences are 'locked'.
https://support.stardock.com/space/SHC/1621360668/Show+%22Lock+Fences%22+in+Fences+5
Sean Drohan
Stardock Product Lifecycle Manager
Reply #19 Wednesday, March 13, 2024 12:49 PM
now I can see the option on the menu. but clicking it does nothing. tried to click anyway, delete the fence, but nothing happens. I'm assuming that if it was locked, a ticking mark would appear in the menu entry. but does not change
Reply #20 Wednesday, March 13, 2024 1:55 PM
now I can see the option on the menu. but clicking it does nothing. tried to click anyway, delete the fence, but nothing happens. I'm assuming that if it was locked, a ticking mark would appear in the menu entry. but does not change
Running out of options for you here, jbortone...
When you did the cleanboot, are you certain you did it under a newly created Windows Administrator (<- important) account, you disabled any an all non-Windows services, and you re-enabled only both Fences entries in 'Startup'?
Sean Drohan
Stardock Product Lifecycle Manager
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Reply #1 Sunday, March 10, 2024 9:58 AM
I don't really underatnd what you mean about the "X" thing. I don't see that. To remove a fence, you should be able to right click the fence and select remove fence from the drop down menu.