credit card not accepted
credit car refused
Monday, October 4, 2021 by rustysam | Discussion: Accounts and Activation Help
Trying to purchase Sentry WB. credit card refused. I have triple cnecked all info. card is definitely paid up to date.
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Reply #21 Thursday, October 21, 2021 4:53 PM
This is exactly what happened to me. Stardock referred me to Fastspring, who gave me the runaround. I got frustrated, emailed Stardock again, no reply.
Then a few days later the support ticket was closed for "inactivity" on my part.
Please be patient. Repeated posts and emails and tickets only confuses the situation. Apparently you have more than one ticket, as indicated in the specific thread you posted...
Unable to process payment on either Paypal or Credit Card » Forum Post by Wunderr85 (stardock.com)
Please refer back to your thread and Support will be able to assist you.
Good grief, READ their response. It's not a case of being patient. We've been patient, in some cases for weeks. It's a case of Stardock and their e-commerce vendor being incapable of providing any kind of technical support with their broken system. Stardock refers a user to FastSpring who simply confirms a failed transaction but who can't or won't do anything about it, typically after 72 hours (3 days, for a business transaction), and then refer you back to Stardock who take days to also do nothing about it.