Download Limit
Sunday, April 26, 2020 by Cr3EpiN | Discussion: WinCustomize Site Issues
Hi all,
I am having an issue with the site telling me that my download limit is reached. I did research before posting and can confirm:
I am a previous subscriber to wincustomize and i am an active Stardock member. I tried clearing my history/cookies and even tried to login on both Edge and Chrome but i am receiving the same error.
"download 6/5 reached"
but i can see in the top right corner i have 24 downloads left. Any help would be appreciated.
Thanks
Reply #2 Sunday, April 26, 2020 10:16 AM
Hi,
Thanks for your reply. I am not enquiring about unlimited downloads.
I noted that the website at the top right(screenshot attached) that it says i have 24 downloads remaining. I am looking to confirm is this incorrect or is my inability to download being caused by another factor.
Cheers
Reply #3 Sunday, April 26, 2020 11:08 AM
I'm not support, but that number should be correct. You wouldn't see it if you were a current customer or WC subscriber.
I see this:
Support is off weekends, but someone will see this Monday.
Reply #4 Sunday, April 26, 2020 2:48 PM
My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.
Reply #5 Sunday, April 26, 2020 2:53 PM
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
Reply #6 Sunday, April 26, 2020 3:41 PM
My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.
Reply #9 Monday, April 27, 2020 11:25 AM
Hello,
Sorry to hear you are having trouble.
We fixed something and it should be reporting - and behaving - correctly. You may need to log out / clear cookies to see it resolved.
Thanks for the report.
Sean Drohan
Stardock Support Manager
Reply #10 Tuesday, April 28, 2020 3:27 AM
Hello,
Sorry to hear you are having trouble.
We fixed something and it should be reporting - and behaving - correctly. You may need to log out / clear cookies to see it resolved.
Thanks for the report.
Sean Drohan
Stardock Support Manager
Thank you all for your help. 
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Reply #1 Sunday, April 26, 2020 7:48 AM
For unlimited downloads you must be a current Stardock customer, OR a current WinCustomize subscriber.