WinCustomize Subscription

Paid for Renewal but is still expired

Saturday, September 21, 2019 by bussie | Discussion: Stardockians

Hi there Stardock,

 

on 23 juli 2019 i payed via PayPal for the renewal of my OD and Wincustomize subscriptions.

 

When i look at my downloads i see that OD is renewed but WinCustomize isn't.

 

The last few years this every times happens, why?

 

Please could you correct this?

 

If you need more information (financial) please let me know by email or private message.

 

Greetings,

 

bussie

 

basj
Reply #1 Saturday, September 21, 2019 7:47 AM

Hello,
Sorry to hear you are having issues. I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Note : Its the weekend, respond will be slow, probably until Monday morning, when they come back.

Thank You,
Basj
Stardock Community Assistant.

WinMonster2
Reply #2 Saturday, September 21, 2019 9:38 AM

I have the same problem I paid for 2 Years and at last check it said I renewed for 1

basj
Reply #3 Saturday, September 21, 2019 9:41 AM

WinMonster2

I have the same problem I paid for 2 Years and at last check it said I renewed for 1

Hello,

I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank you,

Basj
Stardock Community Assistant.

WinMonster2
Reply #4 Saturday, September 21, 2019 4:11 PM

Thanks Basj

sdRohan
Reply #5 Tuesday, September 24, 2019 8:29 AM

Hello,

Sorry to hear you are having trouble.

I have adjusted both or your expiration dates.  Sorry for the trouble.

Sean Drohan
Stardock Support Manager

bussie
Reply #6 Tuesday, September 24, 2019 11:21 AM

Hi Sean,

 

thanks for your help!

 

Greetings,

 

Bussie

 

WinMonster2
Reply #7 Tuesday, September 24, 2019 5:22 PM

Thanks Sean 

 

Please login to comment and/or vote for this skin.

Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:

  • Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
  • Access to a great community, with a massive database of many, many areas of interest.
  • Access to contests & subscription offers like exclusive emails.
  • It's simple, and FREE!



web-wc01