Does [email protected] reply back???????????

Tuesday, June 3, 2003 by Jincuteguy | Discussion: WinCustomize Talk

Does StarDock even reply back??? Because I emailed them at [email protected] for some issues and bugs, and I didn't get any replies back at all, what is going on????
Koasati
Reply #1 Tuesday, June 3, 2003 5:15 PM
How much time have you given them?



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synco
Reply #2 Tuesday, June 3, 2003 6:20 PM
I sent them a couple of questions just yesterday and got back a response today...They 'said' give 2 days, and they beat it by 1! I was grateful, and kinda' impressed. Sorry if you weren't so 'lucky'. Perhaps mine was a much simpler request to answer????...
Jincuteguy
Reply #3 Tuesday, June 3, 2003 8:25 PM
I sent all mine more than 2 days, not even one reply back.
synco
Reply #4 Tuesday, June 3, 2003 9:58 PM
Major bummer. I'd be a tad bit 'frustrated',too!
feline
Reply #5 Wednesday, June 4, 2003 9:11 AM
they do respond, but their response time increases when they are swamped.

apparently they have been swamped following the recent problem with WB 3.5 timing out.



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CerebroJD
Reply #6 Wednesday, June 4, 2003 9:39 AM
Yes they do. Just give them time.

KarmaGirl
Reply #7 Wednesday, June 4, 2003 12:04 PM

#3 by Citizen Jincuteguy - 6/3/2003 8:25:04 PM
I sent all mine more than 2 days, not even one reply back.

The only email that I see from you is dated today.  It appears that we may not have received your previous email.  you should have at least received an auto reply.  You should receive a response within the next 24 hours as tech support is a bit bogged down with the 3.5 time out issue.

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