I bought something and didn´t get the file -.-

Sunday, September 13, 2015 by iliasninos | Discussion: Bug Reports

Yesterday I bought GoodnightEarth, without having an Account, so i din´t get it. Then I made an account and bought it another time and i still dont got it! it is not in my Skin List



Reply #1 Sunday, September 13, 2015 2:06 PM

Have you contacted Support? https://esupport.stardock.com/index.php?/Tickets/Submit ?

Stardock support tickets are replied to on a first come, first served basis.

Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person.

This time can be longer if a support request is made during the weekend or during holidays.

Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will extend the time to get your ticket looked at.

Support is open Monday - Friday (9am-4pm EST), excluding holidays.

 Post your auto-generated ticket number here in a comment.
Support will return to work tomorrow morning.
Reply #2 Monday, September 14, 2015 9:17 AM


Sorry for the trouble!

I would like to look into this further, as I am not seeing any purchases made using your account. 

Could you have completed your purchase using a different email address (perhaps one you use just for making payment \ PayPal)? 

If not, do you possibly have an order or serial number from a prior purchase? If not that, I would need the PayPal transaction ID or the last 4 digits of the credit card used and the exact date of purchase.

IMPORTANT: All of this data would best forwarded in a ticket and I would not recommend posting any personal or sensitive information to these forums.

Please see Hankers' post for information on creating a ticket. Thanks!

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