Download limit, after subscribing to Wincustomize
Sunday, August 5, 2012 by sweetbb | Discussion: Help
Hi,
Although I have purchased a WinCustomize subscription for a year last week, I still get a message saying that in order for me to continue downloading themes, etc, I need to buy a subscription. I have received a mail confirming my subscription, with a serial number. How do I activate this subscription, so that I can continue to download cursors etc etc?
Regards,
Brian.
Reply #2 Sunday, August 5, 2012 11:43 AM
In addition to what Hankers told you, I would also suggest clearing your browser's cache and cookies, then trying to logon.
Reply #3 Sunday, August 5, 2012 11:44 AM
HI Hankers,
Thank you for the reply. All my software is already registered with Stardock. It's just the WinCustomize subscription that does not want to work, because they are impolsing a download limit on me, which I have obviously alread reached. I thought the WinCustomze subscription would allow me to download more, unlimited.
Regards,
Brian. 
Reply #4 Sunday, August 5, 2012 11:59 AM
That should be the case.
If the suggestion by DrJBHL doesn't solve your issue then ....
Please email [email protected] and start a trouble ticket. When you receive the auto-reply with the ticket number then post that here.
Support is off until tomorrow morning and I will make them aware of this post.
Reply #5 Sunday, August 5, 2012 1:46 PM
Hi Hankers,
I've done that already, but I'm not getting an auto-reply from the system either. I've checked and my e-mail address is correct on the system. I've also checked my spam folders, and there is also nothing from the system.
Regards,
Brian.
Reply #6 Sunday, August 5, 2012 1:49 PM
I have a friend that continues to have this problem. She calls me often to complain about it because I gifted her subscription to her.
Her problem, every time so far, has been her failure to log in. That's it. She forgets to log in.
I see that Doc has said this already. Just sharing.
Reply #7 Monday, August 6, 2012 9:37 AM
You don't have any purchases under this account. If you purchased with another e-mail you will need to merge them here.
https://www.stardock.com/support/registrations
Reply #8 Monday, August 6, 2012 10:21 AM
If you have trouble with merging your accounts, you can open a ticket directly through our support system here:
https://esupport.stardock.com/index.php?/default_import/Tickets/Submit
Make sure to include any email addresses involved, and we should be able to help you out.
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Reply #1 Sunday, August 5, 2012 11:16 AM
You should be able to register your subscription here. - https://services.stardock.net/accounts/registerproduct.aspx
Note: Your Stardock account email needs to be the same as the email used when purchasing the subscription.