Why can't I download themes and dream scenes for products I ordered at Stardock?
Thursday, May 17, 2012 by robertnorton | Discussion: Stardock Support General
Can someone please tell me how to download them? I have bought many Stardock apps, including Deskscapes today, and I am told that my downloads are exceeded?
Reply #2 Friday, May 18, 2012 7:13 AM
The account you are logged in with here has no products associated with it. Do you have another account you purchased with?
Reply #3 Friday, May 18, 2012 9:39 AM
If need be, you can send [email protected] an email with any email addresses you may have used, and we can track down where the issue is.
Reply #4 Friday, May 18, 2012 2:19 PM
Thanks for the replies everyone.
As far as I know I registered on Wincustomize with the same email account I used to purchase many of the Stardock products? I'll log out and try registering again to doublecheck.
I sent an email to Matt and hopefully we can figure this out.
Reply #5 Friday, May 18, 2012 2:27 PM
I think I figured it out, I used a different email address at some point to register (I apparently forgot my usual email login) so thanks again for your help, I really appreciate it 
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Reply #1 Friday, May 18, 2012 12:26 AM
Log out, clear cache, log back in.