Stardock support in general and particurarly since Impulse is unsuable
Saturday, March 3, 2012 by neophil78 | Discussion: Stardock Support General
Well in general when once get a trouble he has to send a mail to support@stardock.com, and in general, sometimes with a little delay, things are done ...
Something very special happend last year: Impulse was sold to GameSpot and users who are now out of Stardock Account avaible through Impulse/GameSpot, may still use it to restore any backup of apps archieved and it may work ... But what about after a PC crashed and having to reinstall from scratch ??
I'm a Stardock customer since the very first time of their life and had to do with the differents Stardock installers: Component Manager, then Stardock Central, then Impulse, and it was always told by Stardock that all apps archieved would ever be avaible to restore (well what about something more normal for a customer who paid years of subscriptions ??)
BUT now, the new system is to do with self installers apps (which is much better in my opinion) avaible in user's account at https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products AND with a cruel particularity: only the lasts versions of apps are avaible 
In my case i'm runing XP SP3, and i need to reinstall some apps versions which are not avaible through the store.
It was told to me (by Zubaz at least) that in particular situations Stardock will help and make self installer of a few versions of apps versions asked for. That's what i did sending a mail to both support@stardock.com & sales@stardock.com and after a little more than a week and probably because i posted there https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products my request, and the only quick and without showing no kind of consideration in relation to my customer seniority, the answer was curt and brief:
Hello.
We do not offer older builds of the applications.
You can get the most current at https://store.stardock.com/myaccount/products.
Ok, for (relatively) new customers, it may be found not very important, but i can assume everyone, that after taking care during years & years of archieving all apps (and all betas of them) with the three successive obligatoriy installers, and to be faced now with the impossibility of using them, is much more than terrific, nearly humiliating ....
Stardock is just showing it has no consideration at all towards their customers and is prouving the real way they are going ...
Still hoping that they will change the way ther practise, i had to say what i have in the heart ...
Reply #2 Saturday, March 3, 2012 6:58 PM
Neophil,
I'm going to lock this thread...for two reasons.
Firstly this is not a Stardock Support request.
and Secondly you have other threads relating to the same circumstances.
Typically, the reason older versions of a product are no longer available is that they have been superceded by improved/revised product versions.
To release older legacy versions back into the wild will only compound issues for Support.
This is the exact same reason Microsoft eventually withdraws support for their older Operating Systems. They are no longer viable, or relevant.
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Reply #1 Saturday, March 3, 2012 4:47 PM
In a complement way, it would be fine to find in https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products the last version of SkinStudio which did not impose to uninstall previous version of SkinStudio Pro 5 (which keeps the best version of skinstudio for being able to do adjustments/modifications in some "oldest/XP" skins
Just in case someone from Stardock would be a little kind, i'm talking about SkinStudio Professional 7.00 Beta (should probably be the SkinStudio Professional7.00.014_12.02.2009.impulse archieve)