Need help with SysMetrix
Thursday, October 21, 2004 by Lady Aarielle | Discussion: Stardock Software
I am trying to upgrade "SysMetrix" to a newer version.... and according to what I read it is not necessary to uninstall the old version. However, when I try to install the new version I keep getting the following error in the setup:
Error opening file for writing: "C:\WINDOWS\system32\MSWINSCK.OCX"
Hit abort to abort installation, retry to retry writing the file, or ignore to skip this file.
I have no clue what to do... any suggestions?
Error opening file for writing: "C:\WINDOWS\system32\MSWINSCK.OCX"
Hit abort to abort installation, retry to retry writing the file, or ignore to skip this file.
I have no clue what to do... any suggestions?
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Lady Aarielle
Reply #3 Friday, October 22, 2004 8:49 PM
Reply #3 Friday, October 22, 2004 8:49 PM
No, I closed Sysmetrix before upgrading.
To tell you guys the truth my pc has been acting a little wierd since I got the "WindowsXP SP2". I can't open and run files, and even when I change the security options nothing changes.
Could that have anything to do with it?
This is the second time a "Windows Update" messes up my PC. And the worst part is I can't remove it.
I'm not real PC savvy.
To tell you guys the truth my pc has been acting a little wierd since I got the "WindowsXP SP2". I can't open and run files, and even when I change the security options nothing changes.
Could that have anything to do with it?
This is the second time a "Windows Update" messes up my PC. And the worst part is I can't remove it.
I'm not real PC savvy.
yrag
Reply #4 Friday, October 22, 2004 9:59 PM
Reply #4 Friday, October 22, 2004 9:59 PM
I don't think that's your problem, but you can remove SP2 in 'Add and Remove Programs' in the Control Panel. What version of Sysmetrix do you have installed (or did) and what version are you trying to update to?
Lady Aarielle
Reply #5 Friday, October 22, 2004 10:12 PM
Reply #5 Friday, October 22, 2004 10:12 PM
Hi Yrag_
3.2.0 is what I have and 3.24 is what the new version is....
I tried removing SP2 from add/remove in Control Panel but it will not allow me to remove it because at says SP2 did not install completely all it will give me the option to do is remove it from the list... but apparently enough installed to be giving me problems.
I'd hate to have to do System Restore, but it looks like I may have to. >
3.2.0 is what I have and 3.24 is what the new version is....
I tried removing SP2 from add/remove in Control Panel but it will not allow me to remove it because at says SP2 did not install completely all it will give me the option to do is remove it from the list... but apparently enough installed to be giving me problems.
I'd hate to have to do System Restore, but it looks like I may have to. >
yrag
Reply #6 Friday, October 22, 2004 10:22 PM
That's a new one....
SysMetrix changed their installer ( think after the 3.10 version). Move your theme folder to a temp folder and un-install SysMetrix. Manually delete the SysMetrix folder and re-boot. Download the 3.24 development build (it's on the same web page). Install that version. If it works, move your saved theme folder back. Let me know.
Reply #6 Friday, October 22, 2004 10:22 PM
| because at says SP2 did not install completely |
That's a new one....
SysMetrix changed their installer ( think after the 3.10 version). Move your theme folder to a temp folder and un-install SysMetrix. Manually delete the SysMetrix folder and re-boot. Download the 3.24 development build (it's on the same web page). Install that version. If it works, move your saved theme folder back. Let me know.
yrag
Reply #7 Friday, October 22, 2004 10:26 PM
Reply #7 Friday, October 22, 2004 10:26 PM
BTW: open the SP2 Security Center and see if it recognizes ZA and that the Windows firewall is turned off...
Lady Aarielle
Reply #8 Saturday, October 23, 2004 1:33 AM
Reply #8 Saturday, October 23, 2004 1:33 AM
OK I did what you said and the new SysMetrix installed fine.... the new version is up and running, thank you. 
Yes, the SP2 Security Center did recognize ZA.
Yrag, I used to click on "Download" and then I would get the option to either hit 'open' or 'save', but now after I click 'open' another window opens saying the file cannot be opened by the default program because it's either corrupted or has an incorrect file type. It recommends that I cancel the download and will only let me save it.
It does it with everything!! WB, IP, any download.
I am soooo fed up with it.... I'm seriously thinking of never downloading any window's update again.
Do you know of any other way to get rid of or remove SP2 components and the 'security center'? >
Yes, the SP2 Security Center did recognize ZA.
Yrag, I used to click on "Download" and then I would get the option to either hit 'open' or 'save', but now after I click 'open' another window opens saying the file cannot be opened by the default program because it's either corrupted or has an incorrect file type. It recommends that I cancel the download and will only let me save it.
It does it with everything!! WB, IP, any download.
I am soooo fed up with it.... I'm seriously thinking of never downloading any window's update again.
Do you know of any other way to get rid of or remove SP2 components and the 'security center'? >
yrag
Reply #9 Saturday, October 23, 2004 1:47 AM
Reply #9 Saturday, October 23, 2004 1:47 AM
Sorry Tricia, but if it won't let you un-install thru the Contol Panel, short of a format, you're stuck. I think there's something else going on. It sounds like you use a browser other then IE. When you click on a download you should only get one prompt that asks if you want to run it or save it....and it should RUN. Are you in fact using another browser? What version of ZA do you have installed?
yrag
Reply #10 Saturday, October 23, 2004 2:03 AM
Reply #10 Saturday, October 23, 2004 2:03 AM
oops....I lied to ya. There is a second prompt. It identifies the source and asks if you really want to run it. It's the same prompt you get if you save it and then run it. If you're not getting any of these prompts (or just on a save), we need to find out why...in all likelihood it would be in your Internet Options settings.
BTW: If you feel brave there is a back door to remove SP2...
Click on Start, click Run, and type c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
2. When the Windows XP Service Pack 2 Removal Wizard starts, click Next.
3. Follow the instructions on the screen to remove Windows XP SP2.
I'll leave that decision to you....
[Message Edited]
BTW: If you feel brave there is a back door to remove SP2...
Click on Start, click Run, and type c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
2. When the Windows XP Service Pack 2 Removal Wizard starts, click Next.
3. Follow the instructions on the screen to remove Windows XP SP2.
I'll leave that decision to you....
[Message Edited]
Lady Aarielle
Reply #11 Saturday, October 23, 2004 2:41 AM
Reply #11 Saturday, October 23, 2004 2:41 AM
I have ZA 5.1.033.000
I use IE version: 6.0.2900.2180.xpsp_sp2_rtm.040803-2158IC
Well, I got brave and tried it cause I'm at my wit's end with it, but it said it couldn't find it.
I use IE version: 6.0.2900.2180.xpsp_sp2_rtm.040803-2158IC
Well, I got brave and tried it cause I'm at my wit's end with it, but it said it couldn't find it.
JanOscar
Reply #12 Saturday, October 23, 2004 2:54 AM
Reply #12 Saturday, October 23, 2004 2:54 AM
I think what you should do before attemting to solve this problem, is to go to Windowsupdate and see which updates have failed to install. http://windowsupdate.microsoft.com/ The SP2 update is after all almost a "new" Windows, and if some of the updates are missing or have failed to install properly, it can affect the performance of your system in a variety of ways.
Copy the skins you have to a temp folder and uninstall Windowblinds. Install the updates, reboot, reinstall Wb and copy the skins back to your Wb folder. This procedure has worked on several other systems for Windowblinds, LogonStudio, Bootskin and possibly others.
[Message Edited]
Copy the skins you have to a temp folder and uninstall Windowblinds. Install the updates, reboot, reinstall Wb and copy the skins back to your Wb folder. This procedure has worked on several other systems for Windowblinds, LogonStudio, Bootskin and possibly others.
[Message Edited]
Lady Aarielle
Reply #13 Saturday, October 23, 2004 3:32 AM
Reply #13 Saturday, October 23, 2004 3:32 AM
OK, I'll try that.
Thanks for all your help, Yrag.
See ya.
Thanks for all your help, Yrag.
See ya.
yrag
Reply #14 Saturday, October 23, 2004 10:34 AM
Reply #14 Saturday, October 23, 2004 10:34 AM
You're welcome, but that isn't me in #12.....
I wasn't surprised about it not finding the file....if everything was right it would have un-installed through the Control Panel. When you updated to SP2, was it on auto update and installed through the Windows update site?
We need to upgrade that version of ZA....you tell me when you're ready and I'll give you the un-install command and download link.
I wasn't surprised about it not finding the file....if everything was right it would have un-installed through the Control Panel. When you updated to SP2, was it on auto update and installed through the Windows update site?
We need to upgrade that version of ZA....you tell me when you're ready and I'll give you the un-install command and download link.
Lady Aarielle
Reply #15 Monday, October 25, 2004 9:17 PM
Reply #15 Monday, October 25, 2004 9:17 PM
Sorry I took so long Yrag.... left for a couple of days and didn't see your last post.
You're a real sweetie, soooo, anytime you're ready tell me what to do with ZA.
You're a real sweetie, soooo, anytime you're ready tell me what to do with ZA.
Lady Aarielle
Reply #16 Monday, October 25, 2004 9:23 PM
Reply #16 Monday, October 25, 2004 9:23 PM
BTW, I restored to a date before the "Service Pack 2" and got rid of the security center thingy.
I just tried it as a last resort and didn't really expect it to work and voila!! Didn't have to do a full system restoration.
I just tried it as a last resort and didn't really expect it to work and voila!! Didn't have to do a full system restoration.
yrag
Reply #17 Monday, October 25, 2004 9:52 PM
Reply #17 Monday, October 25, 2004 9:52 PM
Here we go...
If I remember correctly you have ZA Pro (if not let me know). Download
http://download.zonelabs.com/bin/free/beta (5.5.035 Pro Version) to a temp folder. Do not download anything else on that site. Click on Start/All Programs/Zone Labs/ and right click on 'Un-install Zone Labs'.Click on 'Properties' and where it has the target: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" add a space and "/clean" (no quotes). Hit apply. Close the properties dialog and click on the un-install entry. It will do a clean un-install (you will lose all settings). Do not save your old settings...you can't use them in the new version. It will give you a prompt about a clean un-install, click OK. When it's done, you will get the re-boot prompt. Re-boot into Safe Mode. Install the downloaded file from there. You will have to input your info again as if it were new, but it will retrieve your license # after the next boot. The only setting you should make during the install process is to set Alert Adviser to Automatic. At the prompt, re-boot into Windows and you're ready to rock
..hummmmm..just read last thread about SP2. I'm glad it worked for you, but at some point in time you will have to do the ugly. Get ZA up and running and play it by ear. This version plays much better with SP2, but you may want to wait a bit longer on installing the service pack.
[Message Edited]
If I remember correctly you have ZA Pro (if not let me know). Download
http://download.zonelabs.com/bin/free/beta (5.5.035 Pro Version) to a temp folder. Do not download anything else on that site. Click on Start/All Programs/Zone Labs/ and right click on 'Un-install Zone Labs'.Click on 'Properties' and where it has the target: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" add a space and "/clean" (no quotes). Hit apply. Close the properties dialog and click on the un-install entry. It will do a clean un-install (you will lose all settings). Do not save your old settings...you can't use them in the new version. It will give you a prompt about a clean un-install, click OK. When it's done, you will get the re-boot prompt. Re-boot into Safe Mode. Install the downloaded file from there. You will have to input your info again as if it were new, but it will retrieve your license # after the next boot. The only setting you should make during the install process is to set Alert Adviser to Automatic. At the prompt, re-boot into Windows and you're ready to rock
..hummmmm..just read last thread about SP2. I'm glad it worked for you, but at some point in time you will have to do the ugly. Get ZA up and running and play it by ear. This version plays much better with SP2, but you may want to wait a bit longer on installing the service pack.
[Message Edited]
Lady Aarielle
Reply #18 Tuesday, October 26, 2004 12:20 AM
Reply #18 Tuesday, October 26, 2004 12:20 AM
I couldn't find it at first.
Don't know if this is germane, but the system restore I did was for more than a month back. At any rate when I went to look for it "ZA Pro" started the fifteen day trial all over again. ( I was only a few days into it the fifteen days weren't up yet).
Since it's a trial version I thought it was the latest version.
To tell you the truth I'm not sure I'll install the SP2 at all.
Since this is the second time a windows update messes up my PC.... I'm thinkin - if it ain't broke why fix it?
Don't know if this is germane, but the system restore I did was for more than a month back. At any rate when I went to look for it "ZA Pro" started the fifteen day trial all over again. ( I was only a few days into it the fifteen days weren't up yet).
Since it's a trial version I thought it was the latest version.
To tell you the truth I'm not sure I'll install the SP2 at all.
Since this is the second time a windows update messes up my PC.... I'm thinkin - if it ain't broke why fix it?
Lady Aarielle
Reply #19 Tuesday, October 26, 2004 12:27 AM
Reply #19 Tuesday, October 26, 2004 12:27 AM
P.S.
I've got a question: My ISP is Comcast and when ZA Pro is running it won't open the TV listings from my home page I have to turn it off if I want to view them. You know how I can get it to stop doing that without turning it off?
I've got a question: My ISP is Comcast and when ZA Pro is running it won't open the TV listings from my home page I have to turn it off if I want to view them. You know how I can get it to stop doing that without turning it off?
yrag
Reply #20 Tuesday, October 26, 2004 12:38 AM
Reply #20 Tuesday, October 26, 2004 12:38 AM
Yeah...in ZA Program Control, turn off Privacy for IE...
So I have this straight....are you running a trial or licensed version of ZA Pro? (I don't care what it was a month ago, just what is it now)
So I have this straight....are you running a trial or licensed version of ZA Pro? (I don't care what it was a month ago, just what is it now)
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Reply #1 Friday, October 22, 2004 1:50 AM
Do you have Sysmetrix running while updateing it? If so, close it.
The error message you're getting indicates that the file needing to be updated is in use by either Sysmetrix or another application