What's going on with Stardock tech supprot?
Wednesday, January 11, 2012 by gevansmd | Discussion: Stardock Support General
Twice recently I have submitted tickets after forum posts didn't produce fixes for me. Both times I was asked to run a program that gathers info on my system and email the results back to support. Also both times, the only other communication I received was an email saying if I didn't respond within 48 hours the ticket would be closed. Disregarding the fact I was the last to respond to the ticket, the first was closed. I've managed to keep the second one open by simply adding a response every 2 days asking for an update, but for neither ticket did I receive any help after the initial request to return my system information.
Reply #2 Wednesday, January 11, 2012 8:04 PM
Here's the later of the two: ZEA-953-17450 When I didn't get a response to the first, I solved it by reinstalling Windows.
Reply #3 Wednesday, January 11, 2012 8:42 PM
I'll take a look first thing in the morning (EST). Thanks for letting yous know there was a problem. 
Reply #5 Thursday, January 12, 2012 1:36 PM
I did as the tech email suggested, running SFC and and posted a screenshot and log file. Unfortunately, it still crashes.
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
Reply #1 Wednesday, January 11, 2012 7:55 PM
What you are describing Is that we are not getting your response and, after three days of no response from you the ticket is close by the system.
What is the ticket # (s) and we can take a look.