Is there any STARDOCK SUPPORT
Friday, November 11, 2011 by Snakew | Discussion: Stardock Support General
Is there any Stardock Support? I Renewed my Object Desktop Ultimate in Mid September but Impulse or whatever its called now still says my subscription is expired you can't phone Stardock about this anymore so you send emails but no one responds so what the hell is Stardock Support a figment . This is not the way Stardock worked years back .
Reply #2 Friday, November 11, 2011 10:46 AM
The link Philly posted is correct.
You can get updated about product registrations here: https://forums.wincustomize.com/409931
Reply #3 Friday, November 11, 2011 10:59 AM
I can confirm that they're both correct, Impulse will no longer function with new purchases and renewals. What is your ticket # in our system? We've had issues the past week, so I do apologize for the trouble.
Reply #4 Friday, November 11, 2011 12:21 PM
Not only that several mails to support pushes your ticket to the back of the queue. So it's always best to just send one e-mail and then wait for a response.
Reply #6 Friday, November 11, 2011 12:46 PM
Okay, a Moderator, Support person and three members from the community is some pretty good response. 
Reply #7 Friday, November 11, 2011 10:12 PM
I thank the community members for their reponse.
You are somewhat correct that this is a good response but why did I not get reply from emails sent weeks apart over the last month from Stardock themselves who I purchased from asking for their support directly to solve the problem.
This should have been by looked after by a simple reply with the above suggestions then I would not have had to complain about lousy support on this Forum to get some sort of a response.
Also maybe Stardock should post that Impulse is useless to use for updates which I have not seen posted unless i missed it somehow
Reply #8 Friday, November 11, 2011 10:17 PM
Reply #9 Friday, November 11, 2011 10:26 PM
Snakew is there any chance that the email got caught by a Junk Mail filter or could it be a case of multiple emails? It sometimes happens, not saying that's what happened here.
The more important question is did you use the link in reply #1 and does your expiration date show correctly?
Reply #10 Friday, November 11, 2011 10:42 PM
snakew, I don't see any tickets with your WC email address.
If you sent it in with a different address, let me know in a PM or what-have-you. Or give me the ticket #. I'd like to find out what went wrong (and let you know . . and try to prevent it for next time).
Reply #12 Sunday, November 13, 2011 10:24 AM
I only received 1 reply stating your email has been filtered with various reasons why but I checked and my email met none of exclusion criteria and that was the only response I ever got and that came after I complained on forum interestingly enough
Reply #13 Sunday, November 13, 2011 10:54 AM
Send me the email contents in a PM. I'll take a look an see if I can figure out what happened.
Reply #14 Sunday, November 13, 2011 11:55 AM
I may be wrong, but I believe you can uninstall the Impulse installed software and then reinstall from the Stardock Store andbe done with Impulse now.
Correct me if I'm wrong Zu.....
Reply #15 Sunday, November 13, 2011 12:07 PM
Migration form the two systems (2.5 with the new Stardock Central) really doesn't exist.
I uninstalled everything using Impulse on all my machines and then uninstalled Impulse and re-installed from the store page. No problems, no worries.
Reply #16 Sunday, November 13, 2011 1:11 PM
Those of us who have Stardock Games still need Impulse.
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Reply #1 Friday, November 11, 2011 10:40 AM
You should sign into Stardock.com Store here https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products
You will find all your software that you have purchased listed there. Impulse was sold awhile ago to Gamestop.