Subscription Problem
Monday, August 29, 2011 by cde8 | Discussion: Stardock Support General
I just bought a 1 year sub, have the "serial" and everything, but my account still has a "visitor" user level and a download limit. What's going on? Is there a place to put in a subscription serial?
Thanks
Reply #2 Monday, August 29, 2011 4:11 PM
Try closing out the brower, clean out broswer cookies and then reboot and then sign back into WinCustomize. It shouldn't take long for the folks to update you subscription information. 
Reply #3 Monday, August 29, 2011 4:15 PM
Sure did! I was logged in when I bought the sub. and I have also closed out and re-opened my browser, logged in and out, ect.. Nothing 
Reply #4 Monday, August 29, 2011 4:18 PM
Did you use PayPal to purchase the subscription and if so, do you have a different email for PayPal from your Stardock login?
Reply #5 Monday, August 29, 2011 4:19 PM
Yes, my paypal email is different. Is that the problem? and how can it be fixed?
Reply #6 Monday, August 29, 2011 4:27 PM
Transfer here - https://www.stardock.com/support/registrations/
Put your PayPal email in the Source Account and your Stardock email in the Destination Account.
That should do it.
Reply #7 Monday, August 29, 2011 4:28 PM
I'd send an email to [email protected] or [email protected] explaining the situation and including any receipt info.
The you wait for an actual person (not the autoreply) to answer. If you write before that, your ticket will be kicked automatically to the end of the queue.
Reply #9 Monday, August 29, 2011 4:33 PM
Ok.. I logged into my Stardock account. The Stardock email is actually the same as my PayPal. I see the Subscription in my products page but it still is not active on the WinCustomize site.
Eh.. Figured it out. Thanks for your help guys.. Just had to wait 2 hours I guess.
Reply #11 Monday, August 29, 2011 4:36 PM
log of WC, clear cache and cookies. your profile shows you as a subscriber.
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Reply #1 Monday, August 29, 2011 4:03 PM
Did you log on with the same info you provided to Stardock?