Dreamscapes Problem

Monday, July 18, 2011 by GregII | Discussion: Object Desktop

I have downloaded all dreams including all Master Premium dreams.  Only one won't let me download it:  Stars (Neil Banfield).  As soon as I click "Download", Explorer crashes.  Does anybody know why this is?  I have asked Support and they say my system isn't equipped for Deskscapes.  If this is true, why does every other dream on this website work perfectly?  At one point, it did work.  I really want Stars but don't know how to get it.  Thanks.

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GregII
Reply #1 Monday, July 18, 2011 3:06 PM

                     Bump.

ZubaZ
Reply #2 Wednesday, July 20, 2011 10:35 AM

Have you tried different browsers?

GregII
Reply #3 Wednesday, July 20, 2011 11:03 AM

IE, Safari, Opera.

CarGuy1
Reply #4 Thursday, July 21, 2011 5:59 AM

It may be because it's a Master skin / dream. Are you downolading it through your accounts page in the Stardock Store?

I checked the link in mine this morning and it downloads fine for me.

GregII
Reply #5 Thursday, July 21, 2011 7:21 PM

Yes, I am.  And all other Master Dreams work fine.  In fact, I purchased it twice and received two serial numbers.  Neither works.

DrJBHL
Reply #6 Thursday, July 21, 2011 7:41 PM

Greg, just a thought: If you purchased it twice (although why is unclear from the info you provided), that might be a source of confusion: Especially if done through two separate accounts.

Maybe you should solve this with Support? You might have to "merge" the two or solve the double purchase thing....

Again, just a thought.

GregII
Reply #7 Thursday, July 21, 2011 8:03 PM

I purchased it twice to see if the link was faulty.  I have one account.  I have been back and forth with Support for months now.  That's why I thought I'd try here.

Neil Banfield
Reply #8 Saturday, July 23, 2011 6:47 AM

When you say explorer crashes do you mean explorer or internet explorer?

It sounds like it is trying to apply it directly on download (in IE9 use Save rather than run)

GregII
Reply #9 Sunday, July 24, 2011 2:05 PM

I saved it and dragged-and-dropped it into Deskscapes.  Applying it crashes Deskscapes.

GregII
Reply #10 Tuesday, July 26, 2011 7:52 AM

Bump.

Island Dog
Reply #11 Tuesday, July 26, 2011 7:59 AM

I think you are confusing some here.  Your original posts makes it seem like you can't download the actual file.

 

GregII
Reply #12 Tuesday, July 26, 2011 8:09 AM

I can download the file.  Deskscapes won't accept it.

Jv_Cipo
Reply #13 Tuesday, July 26, 2011 9:02 AM

Why don't you right click on the dream file and it will also put a copy of the file in your dreamscapes folder along with applying the dream.

GregII
Reply #14 Tuesday, July 26, 2011 9:15 AM

It is in the folder.  Applying it crashes Deskscapes.

Jv_Cipo
Reply #15 Tuesday, July 26, 2011 9:22 AM

Only that particular dream?

GregII
Reply #16 Tuesday, July 26, 2011 9:53 AM

"Stars" only.  I have every other dream and they all work perfectly.

GregII
Reply #17 Wednesday, July 27, 2011 8:48 AM

I assume I will have to forget about this.  I just checked with Stardock Support and they closed my ticket without even notifying me.  The sad part is after ten years and hundreds of dollars later I will have to move on.

DaveRI
Reply #18 Wednesday, July 27, 2011 9:19 AM

Personally I'd start up another ticket.  Nothing to be gained by giving up.

Island Dog
Reply #19 Wednesday, July 27, 2011 9:22 AM

Tickets are marked closed after a certain time sometimes, it doesn't mean the issue itself is closed.

It might help if you can post your machine specs.

 

GregII
Reply #20 Wednesday, July 27, 2011 9:43 AM

I did start another ticket.  They merged it with the old one and closed it.  They have my machine specs.

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