Customer service, the Soup Nazi, & an Impulse/Object Desktop question
Thursday, May 26, 2011 by mayten | Discussion: Object Desktop
Any Seinfeld fans out there that remember the Soup Nazi episode? Stardock tech/customer support has a good thing going by following that model. Any questions or complaints out of turn and it's back to the end of the line for you. My wait in line was 5 days. I'm an old fart, so by that time I had forgotten what my problem was.
Or maybe I'm just not understanding what it says in the "MULTIPLE REPLIES TO A TICKET WILL DELAY YOUR RESPONSE TIME" paragraph in the support ticket email...
And then at the bottom of the ticket the "Please do let us know if we can assist you any further" throws me again. What avenues of reply are we allowed/not allowed to contact them further by & not get sent to the end of the line ?
If you don't know what I'm talking about, it's not important, I'm only half joking.
-------------------------------------
But joking aside, here's my question-
Is there anybody out there who is running Object Desktop without Impulse ?
More specifically:
Anyone who had Impulse installed so they could download Object Desktop & install it (either in pieces or as a whole, I don't yet understand it),
and then not just disabled Impulse but completely removed it either with a built-in uninstaller or with an external uninstaller such as Revo ?
I don't want Impulse on my machine at all & having mistakenly purchased Object Desktop am trying to decide if I want to download & install it or
'return' it & take the 75% refund Stardock support says I'm eligible for. Whether or not I can completely get rid of Impulse while still having a functioning OD at the same time will influence my decision.
Thanks for any feedback.
Hmmm, no 'Preview Post' button here ?? Sorry if this comes out badly formatted...
Reply #22 Friday, June 3, 2011 9:50 AM
because I would have downloaded a software installer package which was bound to my registration number.
Registration numbers mostly ran out when a software had a major version number change,
until then you could use the minor updates posted on the software manufacturers website.
I could have then reinstalled and used that software, including using saved updates, ANYTIME I wanted to.
M-203 ...'the good old days' don't really exist...you know that...I know that.
It's the historical/hysterical slant on 'rose coloured glasses'.
The reality is that you [or others] will have experienced the 'shit that happens' with any and all forms of product ownership/record/updating ... at one time or another ever since Adam was a pup the problem has BEEN THERE. Heck, I alone have seen as many permutations of 'systemic failure' as anyone really would want to experience.
The mechanism that is Impulse is pretty darn good at getting it right. That's not to say that those it's failed aren't going to be uptight...but it does mean there are not MILLIONS of people out there engaging in a class-action suit to have it's coder chemically castrated either.
Impulse simply works.
The fact it fucks up now and then does NOT mean it doesn't.
The same goes for it's and Stardock's support processes.
They work.
The fact that there are people out there who demand/assert that they do NOT is their prerogative but it does NOT make them right....but only that their PERSONAL experience has found the system wanting.
....and that can be solved by [email protected]
Simple, really...![]()
Reply #23 Friday, June 3, 2011 7:22 PM
Apologies for my rant (#9) which was a reaction to Jafo's post (way back on #5). I visit hardware forums mostly & there's a fair amount of rants by folks who've paid multiple hundreds for a MBoard or something & had to RMA it multiple times. You do sympathize but it gets tedious & I usually stay away. So I should know better.
But in my defense, it's gotta be Jafo's crack about Seinfeld being anal, no, banal! Seinfeld fans like myfist0 & I take our Seinfeld show very seriously. No, that is, we take it very humorously. Anyway, I apologize to Jafo for my unpolite response to his post. And thanks to myfist0 for his posts.
Impulse_setup.exe is 6.55 meg [it's predecessor sdcentral_setup.exe was 8.52 meg] [I have both archived so can see their size].
Now, if you are making actual USE of Impulse ... to download/update/archive your purchased products then yes, it'll get bigger.
My current 'Impulse' folder shows [c-programdata-stardock-impulse] 815 files and 421 meg on disk..... but you'd expect that, since I have been using Impulse since prior to its release. Largest piece is the most recent update to WB at 44.5 meg.
If you don't use the functionality of Impulse then it WILL remain small.
If you DO use it but prefer to reduce the 'footprint' of the backups to an alternate location you can do that too.
As I mentioned earlier, 'size' is unlikely to be a concern to anyone these days as Harddrives are both large and cheap, but if you're using Impulse [or any OTHER form of software backup] to backup you do so at the expense of 'space'.
(You also mentioned F.U.D. What that? Sorry, I'm acronym-challenged. Which concept? 'Fear, Uncertainty, & Doubt', 'F***ed Up Disinformation', 'Female Urinary Device'? )
You focused on stats I gave, & you said Impulse does nothing to a system other than occupy hdd space. But I respectfully submit, again, that it makes a lot of additions to the registry (which is an important part of the system to say the least). All of the figures I listed came from the Total Uninstall (TU) monitoring module which catches changes made to a system when you install a program under it's watch. I've included a screen shot of the 'Summary of Changes' section of TU so you can see where I got them (I hope it's readable). I just added up the categories in both registry & file system changes to come up with those figures & also, you can see the installed size 203MB file system total (that screen shot is for my laptop which had the 1358 files/folders & 2591 reg keys/values stats). I think just adding up the sizes of obvious places where an Impulse installation lives will not catch all the unobvious changes an installer makes.
The method I used to monitor Impulse was this: I started the TU monitor process, installed Impulse, went online, let it do whatever it does initially, then clicked around to explore it's user interface, then went offline, then stopped TU's monitoring. I -did not- do any downloading. I was probably online about 4 or 5 minutes (you can check the total time of the monitoring in the screen shot). The reason for looking around online was to include anything it might additionally add to it's overhead up to but not including downloading, since that's the minimum you're going to have to live with.
Yes, I did use Impulse to download Object Desktop because I decided to keep it after getting the helpful feedback from my OP. After I was done downloading (I went the archive route & moved the archives to external storage), I used TU to uninstall Impulse. Then I installed/uninstalled Impulse several times because I'm a new user of TU & Impulse made a good test app for learning to use it in more depth.
I agree with you completely that it's not important how much total hdd space Impulse takes up: 20 or 200 or 2000 MB, I don't care. You can buy 2TB external drives now for under 100 bucks. But the amount of registry stuff Impulse adds (according to TU) does seem very high. Also the sheer number of files is surprising, although again, their aggregate size is unimportant. I read on some other forum recently that MS's Silverlight makes over 3000 changes to the registry & folks were also bitching & moaning about that.
Here's (I hope; haven't done this recently) a shot of the Total Uninstall screen & a link in case I screw up the Insert Image:
http://img838.imageshack.us/img838/9819/tuscreenshotimpulseitem.jpg

Reply #24 Friday, June 3, 2011 8:42 PM
netyam....sorry...maybe not so much 'banal' as unfunny.
You want comedy....think Python...![]()
I can't help but wonder how many reg entries 'Total Uninstaller' adds when IT installs....![]()
Impulse probably DOES add a fair few [I've never felt the urge to find out whether it's 10 or 1000]...as its functionality is more than just a single one-proggy installer. It'd be more pertinent to do the math with individual installers/updaters for, say, a dozen programs and add in forum connections/linking for community info/support and see how many entries are made.
The 'FUD' refers to the paranoia and assumption that Impulse is evil and is stealing your soul one reg entry at a time.
The reality is that no matter how many additions is made the only tangible effect will be on how long it takes for something like 'Total Uninstaller' to count them.
Wow....![]()
Reply #25 Friday, June 3, 2011 8:46 PM
Just to add...Win 7 has a different architecture when it comes to Users, libraries, Personal Docs, et al .... ANY program install will have more reg entries because of that than for example Win XP ...![]()
Reply #26 Friday, June 3, 2011 8:49 PM
Hmmm, I see the Stardock Karma detector is still saying I have 0 karma. I've known for a long time I had bad Karma, but 0 ?
Must be why I had trouble w/Impulse.
I noticed:
Are we supplicants allowed to cuss in this forum, too? I've always wanted to cuss in a forum, but restrained myself because I thought it would break forum rules & I'd get kicked out.
That's a good question. And it lies at the heart of why the Stardock forum has been blessed by my presence.
I made a big mistake by shopping for software when I was very pressed for time. I was looking for a utility to add an extra taskbar. I googled & googled & couldn't find a thing. When I was just about to give up, I found a brief mention of ObjectDock. I checked it out, & quickly tried out the free version. I had it up & running in about 3 minutes (hint, hint: now THAT'S the way buying software online is supposed to work!).
I was impressed with ObjectDock, & decided to sign up. Upon my return I saw Object Desktop, saw all the stuff it included (& it said something like "and lots more!"), & thought, well, I can get all this other stuff and ObjectDock too for $50 which is only 30 more than the 20 I was about to spend on ObjectDock. Well, as you know, ObjectDock is not included in Object Desktop. Things then went from bad to worse when I hurredly tried to download ObjectDesktop, failed miserably, and so on and so forth.
It was my own #$%^@ fault for not shopping when I had the time to read the fine print.
^
| <---- (an attempted & failed up arrow) (ed. ny)
|
( How I cuss on forums... Can't I say 'damn' just this once?!? ). <---- Hmm, this emoticon is broken (1 tear guy).
Reply #27 Friday, June 3, 2011 9:06 PM
Yes. Sometimes a 'cuss' is simply more expressive than other more eloquent and more politically correct social niceties.
The line is drawn at gratuitous usage, however...![]()
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!







Reply #21 Friday, June 3, 2011 9:18 AM
Quoting DrJBHL, reply 19...
If you have approached them and they haven't solved the problem, why not pm a Mod and ask for help with Support? We can help clear up any misunderstandings and/or help re-establish the connection with Support. Just make sure to note your ticket number.
As for Impulse? SD is working to create/revive/alter (whatever) software that will deal with SD software renewal/update/installation. That will take time and until then, Impulse will do.
...
Fair enough Doc, check your PM inbox.
Thanks for the Impulse info, a little news goes a long way.
The info isn't really new, I'm afraid... Trying to help through irc, but the one who'd be best for it isn't there at the moment. Awaiting an answer.
Stay tuned.
Update:
Your problem is that your subscription is expired (per support). Do a restore from your archived software in Impulse>Restore Archive.
You should be getting an email from Support.
and thereby refuses to allow me to use software that I PAID for,
and my "support ticket" has left me a second day now without any kind of response,
then yeah, of course I don't like or want Impulse.
It's not Impulse's fault that your registration is being rejected. Your subscription expired. I only hope you didn't archive in one OS and are trying to restore to another. That won't fly. I also hope your archives are not really old (they can become corrupted).