getting pretty upset.. puchased OD and WinCustomize subscription still can't download because of a download limit

Sunday, April 10, 2011 by Ictinike | Discussion: Object Desktop

$60($49 for the Object Desktop suite + $10 for the WinCustomize sucription) into this and I still can't do anything, getting really ticked off

 

So I got the subscription... now what... I still have adds, I still can't download.. feel like I just got ripped off here

 

I've cleared cookies, I've logged out and logged back in...

 

I show up as a subscriber under my profile...

 

 

Someone please help before I loose my mind!!! and my cool

DrJBHL
Reply #1 Sunday, April 10, 2011 6:22 PM

OK..... you have Impulse and you sign onto it and what happens?

Does anything appear under the My Softwaew tab as available?

Do you have a trial WindowBlinds installed?

How did you purchase OD (credit/debit/paypal)? 

When did you purchase your subscription. I cannot help without information. 

 

Lantec
Reply #2 Sunday, April 10, 2011 6:57 PM

1. Make sure you log into the site with the same email/ussername and password you used to purchase OD.

2. Clear old cookies and history and restart your browser. Sometimes the old cookies (the ones that say you're a visitor) don't get overwritten.

 

If you used a debit card it's possible that a hold was placed on the purchase until it clears the bank on Monday.

Island Dog
Reply #3 Monday, April 11, 2011 4:14 PM

I have logged in under your account and was able to download just fine.  These are almost always browser issues in relation to cookies.

 

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