How to get a refund ?
Tuesday, December 9, 2003 by Dumpa | Discussion: Stardock Software
Well after emailing them several times they finally responded.
I was told that I could get 75 % refund unless I want to try to solve the problem.
And I tried but whatever I write the only response I get is this
Dear Customer,
***Please read this full auto-reply since it has answers to many
common questions and links to online resource. PLEASE NOTE: IF
YOUR QUESTION IS ANSWERED IN THE INCLUDED INFORMATION OR LINKS,
YOU WILL NOT RECEIVE ANOTHER RESPONSE ***
Thank you for your email! An email reply could take up to 2
business days. Our office hours are from 8am to 4pm EST Monday
through Friday.
###########
To look up your serial number or redownload products
that you have purchased, please visit: www.stardock.com/support
###########
PLEASE VISIT https://www.stardock.com/support TO READ THE FAQS
AND HELP RELATING TO OUR PRODUCTS.
You can also find information at the following addresses:
https://www.stardock.com/sales_faq.html (general sales
questions)
http://www.objectdesktop.net (Homepage of Object Desktop)
http://www.windowblinds.net (Homepage of WindowBlinds)
http://www.drengin.net (Homepage of Drengin Network)
https://www.stardock.com (Stardock Corporation)
Also, please visit:
news://news.stardock.com and visit the appropriate news
group
=================================================================
If you have billing questions or comments/concerns regarding
your account please contact our sales department at:
[email protected].
=================================================================
If you have installed an Object Desktop or Shareware program
that has become corrupt and will not uninstall, Please use the
utility located at (this will take you directly to the
download): https://www.stardock.com/files/odnt_zapper.exe
=================================================================
If you are having a Galactic Civilizations Metaverse issue, please
go to: https://www.galciv.com/metaverse_rules.htm
=================================================================
If you have questions about Galactic Civilizations game play,
please join the Forum at: https://www.galciv.com
=================================================================
If you need to change your nick, cross reference your accounts,
or change your Stardock.net account information, please use the
"edit account" area at: https://www.wincustomize.com
=================================================================
ObjectDock and Bootskin are unsupported at this time. Please read the respective page for more information.
=================================================================
Please note that your Stardock.net password is NOT the same as
the password you used on the store for ordering. You still need
to create a Stardock.net account even if you ordered directly
from us online.
=================================================================
Most corrupted installs or other "non-functioning" programs can be fixed by uninstalling, rebooting, then reinstalling the program.
=================================================================
If you have used the above information *and have not received a
reply to your original email within two business days*, please resend the *original email from you* with the subject of: NOT RESOLVED
Include the following information if not contained in your original email:
1) Your subscription/serial number
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received, the version of the product you are running, what steps you have taken to try and resolve the problem, and how the problem can be replicated.
Thank you,
Stardock Support
734-762-0687
===================================================
Stardock Support
17292 Farmington Rd
Livonia, MI 48152
United States
Phone:
(734) - 762 - 0687
FAX
(734) - 762 - 0690
For best results, use Stardock's news server:
news://news.stardock.com and visit the appropriate news group.
https://www.stardock.com
EVERY time I get this message!
I wasted almost 80 $ for this crappy software and is it too much to ask for a tech support other than auto reply ?
I was told that I could get 75 % refund unless I want to try to solve the problem.
And I tried but whatever I write the only response I get is this
Dear Customer,
***Please read this full auto-reply since it has answers to many
common questions and links to online resource. PLEASE NOTE: IF
YOUR QUESTION IS ANSWERED IN THE INCLUDED INFORMATION OR LINKS,
YOU WILL NOT RECEIVE ANOTHER RESPONSE ***
Thank you for your email! An email reply could take up to 2
business days. Our office hours are from 8am to 4pm EST Monday
through Friday.
###########
To look up your serial number or redownload products
that you have purchased, please visit: www.stardock.com/support
###########
PLEASE VISIT https://www.stardock.com/support TO READ THE FAQS
AND HELP RELATING TO OUR PRODUCTS.
You can also find information at the following addresses:
https://www.stardock.com/sales_faq.html (general sales
questions)
http://www.objectdesktop.net (Homepage of Object Desktop)
http://www.windowblinds.net (Homepage of WindowBlinds)
http://www.drengin.net (Homepage of Drengin Network)
https://www.stardock.com (Stardock Corporation)
Also, please visit:
news://news.stardock.com and visit the appropriate news
group
=================================================================
If you have billing questions or comments/concerns regarding
your account please contact our sales department at:
[email protected].
=================================================================
If you have installed an Object Desktop or Shareware program
that has become corrupt and will not uninstall, Please use the
utility located at (this will take you directly to the
download): https://www.stardock.com/files/odnt_zapper.exe
=================================================================
If you are having a Galactic Civilizations Metaverse issue, please
go to: https://www.galciv.com/metaverse_rules.htm
=================================================================
If you have questions about Galactic Civilizations game play,
please join the Forum at: https://www.galciv.com
=================================================================
If you need to change your nick, cross reference your accounts,
or change your Stardock.net account information, please use the
"edit account" area at: https://www.wincustomize.com
=================================================================
ObjectDock and Bootskin are unsupported at this time. Please read the respective page for more information.
=================================================================
Please note that your Stardock.net password is NOT the same as
the password you used on the store for ordering. You still need
to create a Stardock.net account even if you ordered directly
from us online.
=================================================================
Most corrupted installs or other "non-functioning" programs can be fixed by uninstalling, rebooting, then reinstalling the program.
=================================================================
If you have used the above information *and have not received a
reply to your original email within two business days*, please resend the *original email from you* with the subject of: NOT RESOLVED
Include the following information if not contained in your original email:
1) Your subscription/serial number
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received, the version of the product you are running, what steps you have taken to try and resolve the problem, and how the problem can be replicated.
Thank you,
Stardock Support
734-762-0687
===================================================
Stardock Support
17292 Farmington Rd
Livonia, MI 48152
United States
Phone:
(734) - 762 - 0687
FAX
(734) - 762 - 0690
For best results, use Stardock's news server:
news://news.stardock.com and visit the appropriate news group.
https://www.stardock.com
EVERY time I get this message!
I wasted almost 80 $ for this crappy software and is it too much to ask for a tech support other than auto reply ?
kongit
Reply #2 Tuesday, December 9, 2003 10:46 PM
Reply #2 Tuesday, December 9, 2003 10:46 PM
I know people who spend hundreds on software to get even less of a response. And I don't find any of this software crappy.
Dumpa
Reply #3 Tuesday, December 9, 2003 11:10 PM
Reply #3 Tuesday, December 9, 2003 11:10 PM
No it's not a statement but if they won't help me out I want my money back
As simple as that.
Tech support won't help me and sales dept never responds...
[Message Edited]
As simple as that.
Tech support won't help me and sales dept never responds...
[Message Edited]
yrag
Reply #5 Tuesday, December 9, 2003 11:16 PM
Stardock Corporation
17292 Farmington Rd.
Livonia MI 48152
(734) 762-0687
Reply #5 Tuesday, December 9, 2003 11:16 PM
Stardock Corporation
17292 Farmington Rd.
Livonia MI 48152
(734) 762-0687
Dumpa
Reply #6 Tuesday, December 9, 2003 11:26 PM
Reply #6 Tuesday, December 9, 2003 11:26 PM
The software (Object Desktop) is not responsive, can't connect most of the time and when it does (it takes about 2 min) the speed is less than 2 Kb/s
Most of the skins don't work as they should.
It crashes RegetPro and vTuner software.
Second Nature Desktop application' windows is partially displayed when running any theme.
I have removed all of their software and I had to manually clean my registry.
I did use the file they are recommending but it didn't remove it all.
I used Style XP and I liked it, but I thought that WindowsBlinds has a better community support.
And a lot of talented theme makers...
That's why I purchased it and it was a mistake.
I don't know what to do, if they are going to help me I don't want my money back BUT if they keep sending the same autoreply (just got one more) I don't consider that to be tech support.
It reminds me of AOL, whatever the problem was I would get the same auto reply.
Most of the skins don't work as they should.
It crashes RegetPro and vTuner software.
Second Nature Desktop application' windows is partially displayed when running any theme.
I have removed all of their software and I had to manually clean my registry.
I did use the file they are recommending but it didn't remove it all.
I used Style XP and I liked it, but I thought that WindowsBlinds has a better community support.
And a lot of talented theme makers...
That's why I purchased it and it was a mistake.
I don't know what to do, if they are going to help me I don't want my money back BUT if they keep sending the same autoreply (just got one more) I don't consider that to be tech support.
It reminds me of AOL, whatever the problem was I would get the same auto reply.
Dumpa
Reply #7 Tuesday, December 9, 2003 11:28 PM
Reply #7 Tuesday, December 9, 2003 11:28 PM
Yrag I will use that number tomorrow, but if I can pay online why can't I get my refund online instead of calling a toll number ?
Koasati
Reply #8 Tuesday, December 9, 2003 11:40 PM
Reply #8 Tuesday, December 9, 2003 11:40 PM
Everytime you send an email, you're going to get the same auto reply message......... that's what an auto reply does. Give them time to respond.
KarmaGirl
Reply #10 Wednesday, December 10, 2003 10:44 AM
Reply #10 Wednesday, December 10, 2003 10:44 AM
Dumpa, we requested more information (like system specifics) and are waiting for a response. Please respond to tech support answering the questions if you want to resolve the issue.
What you quoted is an auto reply, as it states. you get one every time we receive your email. It also states at the bottom on how to reply if you have not resolved the issue.
It will be very hard to trouble shoot if you do not have the software installed, however.
IPlural
Reply #11 Wednesday, December 10, 2003 1:03 PM
Reply #11 Wednesday, December 10, 2003 1:03 PM
KarmaGril, there is that isn't there?
Did you every listen to that old Word Perfect Tech Support wav file a few years back? about boxing it back up and sending it back?
Did you every listen to that old Word Perfect Tech Support wav file a few years back? about boxing it back up and sending it back?
I.R. Brainiac
Reply #12 Wednesday, December 10, 2003 9:01 PM
Reply #12 Wednesday, December 10, 2003 9:01 PM
Did you even try excluding the problem apps from being skinned. 
Jafo
Reply #13 Thursday, December 11, 2003 12:07 AM
Reply #13 Thursday, December 11, 2003 12:07 AM
Dumpa...even though Wincustomize.com is not infact Stardock Support there are very many talented and capable people here quite willing to help sort problems.
It's what a community does.
If you can re-install the software and contact Support as KarmaGirl has advised you may soon have your problem/s sorted.
And in the meantime the experienced users here can guide you as well.
I know it gets frustrating dealing with something beyond current understanding [because you are new to it, or it to you] but time, patience and those willing to help can solve just about anything...
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Reply #1 Tuesday, December 9, 2003 10:38 PM