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Email Address reverts back to old one after purchase.
Tuesday, October 5, 2010 by fishingfish | Discussion: Stardock Support General
Problem fixed. Thank you for the fast help.
Reply #3 Wednesday, October 6, 2010 1:49 PM
It looks like we just replied to that ticket. I looked at your old ticket, and I'm not sure why it was closed without a response. It's possible that it was related to the number of emails you sent. When you send in multiple emails, it resets the ticket to the end of the queue. It's possible there was a mix up, and maybe there were multiple tickets that were opened, then merged incorrectly by the system, I'm not sure exactly. In any case, I do apologize for the confusion and delay. There was nothing intentional about it, and hopefully we'll get your problem straightened out for you.
Reply #5 Monday, October 11, 2010 9:34 AM
If anyone is having this problem (or anything else for that matter), please contact [email protected] and we'll get it straightened out for you. A few tips, make sure not to send multiple emails, as our system goes off of last reply, and every time you send an email, it will get sent back to the end of the queue. Also, we generally have a 48 business hour turnaround, so if you don't get an immediate response, please be patient. If you haven't gotten a response in 48 business hours, you can post your ticket # here, and we'll make sure nothing went wrong, though usually we just had more of a weekend backlog than expected.
Reply #6 Tuesday, October 12, 2010 5:49 PM
Same issue, already have a ticket (DPD-267731) open. Is this some sort of database issue?
Reply #7 Wednesday, October 13, 2010 5:53 PM
In a word: Yes. This is one of those fun relics of moving the old store accounts database to the Impulse accounts one, and things not quite syncing up. If you have this happen, drop a line to support and we'll make sure everything is up to snuff.
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Reply #1 Wednesday, October 6, 2010 12:18 PM
What is your ticket number? Did you receive an auto-response email after submitting the tickets?