Help... new and lots of problems!!
Saturday, August 21, 2010 by Japan1984 | Discussion: Object Desktop
Hi, I just purchased Object Desktop last night after having used some of the trial versions of various programs and really liking what was offered, but now I am having all kinds of problems. I emailed sales@stardock.com as instructed, but I only got automated responses, which didn't help (I assume they are closed over the weekend, but I am not sure if I will get an actual response even when Monday rolls around).
First of all, when I went in to purchase the product, it asked for my email address. For some reason, when I put in my gmail address, the "Next" button would just clear all the data, and I couldn't continue to the next screen. I ended up having to use my hotmail email address to move on to the next stage for some reason; not a huge problem, but kind of weird. The real problem happened when I downloaded Impulse and it asked me if I wanted to create a new account, or if I already had an existing one. I tried making a new account using the hotmail email address I used when I purchased the product, but it said the email address was already in use, so I ended up having to select "Login with Existing Account" using my hotmail email address. As a result, I was unable to create an account to log onto this site that is recognized as having purchased anything. I went back in later and created an account with my gmail email (for some reason it worked when I wasn't trying to purchase anything), but now this WinCustomize profile (Japan1984) is unable to downloaded unlimited files as it said I would be able to. I have actually already maxed out my downloads by getting a bunch of backgrounds for DeskScape. This is the first problem.
Next, even though I have purchased Object Desktop, my DeskScapes and other programs still say "Trial Version," and bother me to purchase them. I opened Impulse and tried clicking on the "Register Product" button while selecting DeskScapes 3, WindowBlinds, etc... but when I copied the serial number provided to me in Impulse, it gave me the following error message:
Error
The serial number you have entered is not recognized by Impulse.
Only serial numbers provided by Stardock will be accepted.
Please check your selected product, email address and serial number, then try again. (ref: 2)
Lastly, this isn't so much a problem as it is simply a question, is CursorFX not included in the Object Desktop purchase? It is listed in impulse under "My Software," but instead of being listed as "Object Desktop" in the category column, it is shown as "Desktop Extras." The status reads "Update Available," but when I try to update it, I get the following message:
Impulse
You have not yet entered registration information for this product. Registering the product is required to download updates.
Would you like to edit your registration now?
Yes No
If anyone could offer some help I would really appreciate it. $50 is a lot for me right now, and I don't want to regret having purchased what really seems to be a wonderful bundle of software. Thanks in advance for your help!!
Reply #2 Saturday, August 21, 2010 4:06 PM
Alright, I've uninstalled & reinstalled those programs... I am not sure how to register Object Desktop other than just going through Impulse to download the files; it seems as though the stuff is automatically registered on there. Is there something I am missing here?
Also, do you have any idea how I can get my registration to be reflected on this account? I still cannot make an account on this site with my hotmail address to download things.
Reply #3 Saturday, August 21, 2010 4:25 PM
If your logon in Impulse is under the same info as purchase, yes once you log into Impulse Object Desktop will be registered.
You can then, as long as all trials uninstalled, install the full version thru Impulse.
Are you trying to use a different email than used for purchase?
Reply #4 Saturday, August 21, 2010 4:29 PM
If you are using different emails contact support@stardock.com and they will fix it up.
Reply #5 Saturday, August 21, 2010 4:35 PM
This is Japan1984... yeah, I was not able to make an account with the email I used to purchase the product for some reason, but I just transferred that account over to my email address, and it seems to be working now. Thank you for the help on getting rid of that product registration message every time I opened a program... it was showing up on my desktop too because of DeskScapes, so it is nice to have everything trial-free. I think that solves most of my problems for now. Thank you!!
Reply #6 Saturday, August 21, 2010 4:38 PM
Your Object Desktop registration was in the account that you registered with your hotmail email address, not the gmail one. I have merged the two accounts. Note that the passwords for each account differ - if this is not what you intended, you probably need to reset it at https://secure.impulsedriven.com/accounts/resetpassword.aspx
Reply #7 Saturday, August 21, 2010 10:08 PM
Thank you for the help - I was at a loss at what to do there when it wouldn't let me make an account at this site using the address I had used to purchase the software. Thanks!!
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Reply #1 Saturday, August 21, 2010 3:26 PM
Sounds like you did not uninstall the trial versions first, this is a must due as the trials are not upgradable to full version.
Register Object Desktop not the individual apps, once register Object Desktop all the apps will be available to install.
No not include, it is a separate purchase.